MichaelFDavis

Q: ipod nano driver for windows 10

My iTunes will not recognize my iPod Nano.  Yes it is an older 32 pin connector.  Yes, I have Windows 10.  I have uninstalled and reinstalled iTunes per the instructions from Apple but no go.  HELP!!!

 

Thanks

 

MFD

Posted on Mar 24, 2016 7:57 AM

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Q: ipod nano driver for windows 10

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 24, 2016 8:18 AM in response to MichaelFDavis
    Level 8 (38,788 points)
    Mac OS X
    Mar 24, 2016 8:18 AM in response to MichaelFDavis

    If possible, try a different USB docking cable with 30-pin connector, to rule out faulty cable as the cause.

     

    When you connect the iPod, watch the iPod's screen.  Does it say "Do not disconnect" or "Connected" or give other indication of a connection"  Or does it only show the battery charging symbol?  Or does it not react at all to being connected?

  • by MichaelFDavis,

    MichaelFDavis MichaelFDavis Mar 24, 2016 8:42 AM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Mar 24, 2016 8:42 AM in response to Kenichi Watanabe

    Thanks Kenichi.  I have tried other cables to no avail.  When I connect to the PC the iPod shows connected until iTunes opens. Then it shows disconnecting. I've also tried different USB ports on the PC.  It does not appear to be charging either.  Further, device manager shows an error (Windows is uninstalling this device. (Code 21)).  Any other thoughts?

     

    Thanks again.

    MFD

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 24, 2016 9:06 AM in response to MichaelFDavis
    Level 8 (38,788 points)
    Mac OS X
    Mar 24, 2016 9:06 AM in response to MichaelFDavis

    It appears there is a good connection between iPod and computer, until iTunes opens.  Here's my "theory."  Some recent PCs have a "energy saver" feature that turns OFF full power to the USB port when the connected storage devices is not mounted by the system.  An iPod is a storage device. 

     

    Try putting the iPod into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    Run iTunes and connect iPod.  If iTunes picks it up, it may prompt you to do a Restore, with a message about "recovery."  If you're OK with erasing the iPod, do the Restore.  After the Restore completes, the iPod is set to use the Manually manage music [and videos] setting by default, which also turns ON Enable disk use.  With disk use enabled, iTunes keeps the iPod's "disk" mounted continuously which keeps the USB port at full power.  Hopefully, that allows iTunes to recognize the iPod and allows the iPod's battery to charge.

     

    You can turn OFF the Manually manage setting and set it to Sync Music (use automatic syncing) while keeping Enable disk use turned ON. 

     

    NOTE:  With disk use enabled, you need to Eject the iPod in iTunes before physically disconnecting iPod.

     

    If this does not help, please post back.

  • by MichaelFDavis,

    MichaelFDavis MichaelFDavis Mar 24, 2016 1:47 PM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Mar 24, 2016 1:47 PM in response to Kenichi Watanabe

    Sorry but that didn't work nor did a reset.  Further, now nothing happens when my iPhone 5 is plugged in.  This started only after I followed directions to uninstall and reinstall iTunes.  Not good!

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 24, 2016 2:18 PM in response to MichaelFDavis
    Level 8 (38,788 points)
    Mac OS X
    Mar 24, 2016 2:18 PM in response to MichaelFDavis

    What was the original reason for needing to uninstall and reinstall iTunes?  Was that because the iPod was not recognized, or something else that happened before the iPod was not recognized?

    Sorry but that didn't work nor did a reset. 

    What specifically did not work?  Putting the iPod into Disk Mode?  Getting iTunes to recognize the iPod in Disk Mode?  Doing a Restore?  Connecting the iPod (in normal mode) after the Restore?

    This started only after I followed directions to uninstall and reinstall iTunes. 

    You followed this procedure?

     

    Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

  • by MichaelFDavis,

    MichaelFDavis MichaelFDavis Mar 24, 2016 2:33 PM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Mar 24, 2016 2:33 PM in response to Kenichi Watanabe

    What was the original reason for needing to uninstall and reinstall iTunes?  Was that because the iPod was not recognized, or something else that happened before the iPod was not recognized?  Because the iPod was not recognized.  I followed the instructions at If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

     

    What specifically did not work?  Putting the iPod into Disk Mode?  Getting iTunes to recognize the iPod in Disk Mode?  Doing a Restore?  Connecting the iPod (in normal mode) after the Restore?  iTunes never recognized the iPod in disk mode.  I then tried to sync my iPhone.  When plugged in I get a screen on the phone asking to allow access to which I replied yes.  But still no connection is made.  The software recognizes that an iPod is detected but not identified properly.  Nothing at all happens when connecting the phone.

     

    I misspoke about the origin of the problem.  It actually started when I upgraded iTunes to version 12.3.3.17.

     

    Thanks

    MFD

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Mar 24, 2016 8:09 PM in response to MichaelFDavis
    Level 8 (38,788 points)
    Mac OS X
    Mar 24, 2016 8:09 PM in response to MichaelFDavis

    The instructions you linked to describe good things to try.  However, it's not the procedure to completely uninstall iTunes and related software components.  If you have not already, you should go follow this procedure to uninstall the listed components of the iTunes installation, in the described order.

     

    Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

     

    Then, download and reinstall the latest version of iTunes

     

    https://www.apple.com/itunes/   (a new update was recently released)

  • by MichaelFDavis,

    MichaelFDavis MichaelFDavis Mar 25, 2016 7:15 AM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Mar 25, 2016 7:15 AM in response to Kenichi Watanabe

    Kenichi,

     

    Your assessment was spot on.  Once I uninstalled iTunes and ALL the other components then reinstalled iTunes everything has restored.  I was able to sync both my iPod Nano and iPhone 5.  You have earned my gratitude and respect.  The knowledge you posses is far beyond what I expected when reaching out to this forum.

     

    Thank you, thank you, THANK YOU!

  • by DissidentRival74,

    DissidentRival74 DissidentRival74 Mar 27, 2016 6:33 PM in response to MichaelFDavis
    Level 1 (4 points)
    Mar 27, 2016 6:33 PM in response to MichaelFDavis

    Thank you so much- been frustrated With this issue the past two days.  Un-installed everything and re-installed  everything works great now.