oneveryoldguy
Level 1 (4 points)
Notebooks

Q: Can't update my Mac

Hi all,

 

I have a MacBook Pro (15-inch, Mid 2012), works fine except for one problem - i cannot turn it off or restart in a normal matter. Whenever i choose "restart" or "shutdown" i get the message that "my computer has restarted because of a problem". Normally i wouldn't care about but now i cannot update my Mac or update programs that require a restart. Do you have any ideas why and how to solve this? Only a clean install or something can be done?

 

Thank you in advance for any ideas!

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Mar 24, 2016 11:28 AM

Close
oneveryoldguy

Q: Can't update my Mac

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 11:32 AM in response to oneveryoldguy
    Level 10 (208,005 points)
    Applications
    Mar 24, 2016 11:32 AM in response to oneveryoldguy

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 24, 2016 11:40 AM in response to oneveryoldguy
    Level 9 (52,576 points)
    Mac OS X
    Mar 24, 2016 11:40 AM in response to oneveryoldguy

    Check to see if your MBP has has a kernel panic.  Use these instructions, and if so, post it for review:

     

    https://support.apple.com/en-us/HT201753

     

    Also download and post an Etrecheck report;

     

    http://etrecheck.com/

     

    Ciao.

  • by oneveryoldguy,

    oneveryoldguy oneveryoldguy Mar 24, 2016 11:43 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Mar 24, 2016 11:43 AM in response to Linc Davis

    24/03/16 20:52:39,112 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:52:49,105 launchservicesd[77]: SecTaskLoadEntitlements failed error=22

    24/03/16 20:52:49,112 launchservicesd[77]: SecTaskLoadEntitlements failed error=22

    24/03/16 20:52:49,114 launchservicesd[77]: SecTaskLoadEntitlements failed error=22

    24/03/16 20:52:49,129 appleeventsd[51]: SecTaskLoadEntitlements failed error=22

    24/03/16 20:52:49,136 SIMBL Enabler for Sandboxed Apps[768]: Set up watching for containers directory at URL file://localhost/Users/**********/Library/Containers/

    24/03/16 20:52:49,682 WindowServer[157]: _CGXRemoveWindowFromWindowMovementGroup: window 0x108 is not attached to window 0x10a

    24/03/16 20:52:52,232 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:52:59,010 firefox[767]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

    24/03/16 20:53:06,310 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:53:06,966 WindowServer[157]: _CGXRemoveWindowFromWindowMovementGroup: window 0x108 is not attached to window 0x10a

    24/03/16 20:53:07,474 SIMBL Enabler for Sandboxed Apps[768]: Will terminate until reinvoked again by launchd.

    24/03/16 20:53:12,793 WindowServer[157]: _CGXRemoveWindowFromWindowMovementGroup: window 0x108 is not attached to window 0x10a

    24/03/16 20:53:20,470 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:53:35,346 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:54:29,016 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:54:46,918 storedownloadd[311]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.CrashReporterSupportHelper" UserInfo={NSDebugDescription=connection to service named com.apple.CrashReporterSupportHelper}

    24/03/16 20:54:49,806 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:55:06,304 mdworker[770]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" UserInfo={SecCSArchitecture=i386}

    24/03/16 20:55:06,436 mdworker[771]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" UserInfo={SecCSArchitecture=i386}

    24/03/16 20:55:06,786 mdworker[771]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" UserInfo={SecCSArchitecture=i386}

    24/03/16 20:55:06,786 mdworker[770]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" UserInfo={SecCSArchitecture=i386}

    24/03/16 20:55:17,060 lsd[247]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist

    24/03/16 20:55:17,082 WindowServer[157]: Untrusted client (pid=772) attempted to set debug options.

    24/03/16 20:55:20,306 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:55:31,629 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:57:01,438 WindowServer[157]: send_datagram_available_ping: pid 326 failed to act on a ping it dequeued before timing out.

    24/03/16 20:58:33,000 bootlog[0]: BOOT_TIME 1458842313 0

     

     

    Anonymous UUID:      

     

     

    Thu Mar 24 18:28:18 2016

     

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff8020ab47df): "(default pager): [KERNEL]: default memory manager"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/osfmk/default _pager/default_pager.c:421

    Backtrace (CPU 4), Frame : Return Address

    0xffffff812c58bdb0 : 0xffffff8020ae5307

    0xffffff812c58be30 : 0xffffff8020ab47df

    0xffffff812c58be60 : 0xffffff8020ab462b

    0xffffff812c58be80 : 0xffffff8020b45a31

    0xffffff812c58bef0 : 0xffffff8021026524

    0xffffff812c58bf10 : 0xffffff8020bc13aa

    0xffffff812c58bfb0 : 0xffffff8020bf4b36

     

     

    BSD process name corresponding to current thread: logind

    Boot args: vm_compressor=1

     

     

    Mac OS version:

    15B42

     

     

    Kernel version:

    Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

    Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

    Kernel slide:     0x0000000020800000

    Kernel text base: 0xffffff8020a00000

    __HIB  text base: 0xffffff8020900000

    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

     

     

    System uptime in nanoseconds: 95475630956160

    last loaded kext at 94635645077700: at.obdev.nke.LittleSnitch 4092 (addr 0xffffff7fa3cc8000, size 299008)

    last unloaded kext at 94715981835939: at.obdev.nke.LittleSnitch 4092 (addr 0xffffff7fa3cc8000, size 290816)

    loaded kexts:

    com.howard.framebuffer 44

    com.actionsmicro.ezsound 1.0

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 110.20.21

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleMikeyDriver 272.50.31

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.pmtelemetry 1

    com.apple.driver.AppleHDA 272.50.31

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.GeForce 10.0.6

    com.apple.driver.AppleIntelHD4000Graphics 10.1.0

    com.apple.driver.AppleHV 1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleMuxControl 3.11.33b1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleIntelFramebufferCapri 10.1.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 37

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.iokit.IOAHCIBlockStorage 2.8.0

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.11

    com.apple.driver.AirPort.Brcm4360 1010.14.1a4

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleAHCIPort 3.1.5

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.50.31

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.CoreCaptureResponder 1

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.6

    com.apple.nvidia.driver.NVDAResman 10.0.6

    com.apple.iokit.IOSurface 108.0.1

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

    com.apple.iokit.IOBluetoothFamily 4.4.2f1

    com.apple.driver.AppleHDAController 272.50.31

    com.apple.iokit.IOHDAFamily 272.50.31

    com.apple.iokit.IOAudioFamily 204.1

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.11.33b1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOAcceleratorFamily2 203.10

    com.apple.AppleGraphicsDeviceControl 3.11.33b1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 250.4

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOAHCISerialATAPI 2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 5.0.6

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IO80211Family 1101.24

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOFireWireFamily 4.5.8

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOAHCIFamily 2.8.0

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 415

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 24, 2016 11:47 AM in response to oneveryoldguy
    Level 9 (52,576 points)
    Mac OS X
    Mar 24, 2016 11:47 AM in response to oneveryoldguy

    Delete Little Snitch:

     

    https://howtouninstallonmac.net/how-to-uninstall-little-snitch-on-mac-os-x-unins tall-guide/

     

    Do the panics stop?

     

    Ciao.

  • by oneveryoldguy,

    oneveryoldguy oneveryoldguy Mar 24, 2016 11:56 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Mar 24, 2016 11:56 AM in response to OGELTHORPE

    Don't have it installed... Cleanmymac doesn't show any traces of it as well... i think i had it installed a few years back but not sure about that and in any case - no traces of it in the system...

  • by oneveryoldguy,

    oneveryoldguy oneveryoldguy Mar 24, 2016 11:59 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Mar 24, 2016 11:59 AM in response to OGELTHORPE

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-03-24 21:48:22

    Download EtreCheck from https://etrecheck.com

    Runtime 2:47

    Performance: Excellent

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Mid 2012)

     

        MacBook Pro - model: MacBookPro9,1

        1 2,3 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 363

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1440 x 900

        NVIDIA GeForce GT 650M - VRAM: 512 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD HTS727575A9E362 disk0 : (750,16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 748.93 GB (125.82 GB free)

                Core Storage: disk0s2 749.30 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 21

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Hotspot Shield

        [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8 - 2014-11-11) [Support]

     

            /Library/Extensions

        [not loaded]    at.obdev.nke.LittleSnitch (4092 - SDK 10.8 - 2016-03-22) [Support]

     

            /Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

        [not loaded]    com.MBB.driver.MBBACMData (5.01.01 - SDK 10.8 - 2013-10-22) [Support]

        [not loaded]    com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8 - 2013-10-22) [Support]

        [not loaded]    com.MBB.driver.MBBEthernetData (5.01.01 - SDK 10.8 - 2013-10-22) [Support]

     

            /System/Library/Extensions

        [loaded]    com.actionsmicro.ezsound (1.0 - SDK 10.9 - 2016-03-22) [Support]

        [loaded]    com.howard.framebuffer (44 - SDK 10.10 - 2016-03-22) [Support]

        [not loaded]    com.yourcompany.driver.usbscsistor (43 - SDK 10.10 - 2016-03-22) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2013-10-31) [Support]

     

    Startup Items: ⓘ

        HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork

        HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    152 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    40 Apple tasks

        [loaded]    156 Apple tasks

        [running]    91 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2013-08-28) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-07-24) [Support]

        [running]    net.culater.SIMBL.Agent.plist (2013-09-30) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2012-09-28) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    YandexDiskHelper.plist (2013-11-29) [Support]

        [loaded]    YandexDiskInstaller.plist (2013-11-29) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2013-07-26) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-03-08) [Support]

        [loaded]    com.anchorfree.ajaxserver.plist (2013-11-08) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-08-06) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-07-24) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2012-09-28) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.macpaw.CleanMyMac3.Scheduler.plist (2015-10-22) [Support]

        [loaded]    com.valvesoftware.steamclean.plist (2016-03-17) [Support]

        [loaded]    net.infinite-labs.SIMBLEnablerForSandboxedApps.plist (2013-09-30) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [running]    com.codeweavers.CrossOverCDHelper.149792

        [running]    com.microsoft.autoupdate.fba.148192

        [loaded]    394 Apple tasks

        [running]    192 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2013-08-28) [Support]

        FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-24) [Support]

        QuickTime Plugin: 7.7.3 (2015-10-18)

        AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2015-08-06) [Support]

        Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-24) Outdated! Update

        AdobePDFViewer: 11.0.0 - SDK 10.6 (2015-08-06) [Support]

        DivX Web Player: 3.2.4.1250 - SDK 10.6 (2014-11-26) [Support]

        Default Browser: 601 - SDK 10.11 (2015-10-18)

        NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]

        SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

        JavaAppletPlugin: Java 7 Update 45 (2015-08-06) Check version

     

    Safari Extensions: ⓘ

        Adblock Plus (2016-02-18)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-03-08) [Support]

        Java (2015-08-06) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 748.93 GB Disk used: 623.10 GB

        Destinations:

            Backup [Local]

            Total size: 2.00 TB

            Total number of backups: 25

            Oldest backup: 13/02/15 16:36

            Last backup: 20/08/15 11:33

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 623.10 GB X 3)

     

    Top Processes by CPU: ⓘ

            44%    mdworker(9)

             4%    WindowServer

             3%    kernel_task

             1%    ocspd

             1%    fontd

     

    Top Processes by Memory: ⓘ

        1.62 GB    com.apple.WebKit.WebContent(13)

        878 MB    kernel_task

        475 MB    softwareupdated

        295 MB    Safari

        287 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        1.45 GB    Free RAM

        6.54 GB    Used RAM (1.80 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 24, 2016, 08:58:33 PM    Self test - passed

        Mar 24, 2016, 07:49:02 PM    /Library/Logs/DiagnosticReports/installd_2016-03-24-194902_[redacted].cpu_resou rce.diag [Details]

            /System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd

        Mar 24, 2016, 06:28:18 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-24-182818_[redacted].panic [Details]

        Mar 23, 2016, 09:54:37 AM    /Library/Logs/DiagnosticReports/MPlayerX_2016-03-23-095437_[redacted].hang

            /Applications/MPlayerX.app/Contents/MacOS/MPlayerX

        Mar 15, 2016, 08:19:24 AM    /Library/Logs/DiagnosticReports/Kernel_2016-03-15-081924_[redacted].panic [Details]

        Feb 26, 2016, 07:53:51 PM    /Library/Logs/DiagnosticReports/Kernel_2016-02-26-195351_[redacted].panic [Details]

        Feb 25, 2016, 03:01:16 PM    /Library/Logs/DiagnosticReports/Kernel_2016-02-25-150116_[redacted].panic [Details]


  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 12:19 PM in response to oneveryoldguy
    Level 10 (208,005 points)
    Applications
    Mar 24, 2016 12:19 PM in response to oneveryoldguy

    A


    The system was hacked to disable memory compression and paging. The effects will be intermittent failure to launch applications and eventually a system crash. To undo the hack, please reset the PRAM.


    B

    These system modifications may do something useful to you, but any or all could be contributing to the problem:

        Little Snitch

        EZsound

    If you want to keep them, do a trial removal to find out whether they're at fault, and refer to the developers for support if they are. Some or all may need to be updated.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 24, 2016 12:43 PM in response to oneveryoldguy
    Level 9 (52,576 points)
    Mac OS X
    Mar 24, 2016 12:43 PM in response to oneveryoldguy

    The kernel panic report indicates that Little snitch is resident on your MBP and the Etrecheck report indicates that you have CleanMyMac3 elements.  You may have to reinstall them and then perform the uninstall instructions;

     

    http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 12:51 PM in response to oneveryoldguy
    Level 10 (208,005 points)
    Applications
    Mar 24, 2016 12:51 PM in response to oneveryoldguy

    It's possible, though unlikely, that the third-party software is contributing to the panics. The PRAM configuration certainly is, so you should deal with that first before making any other changes.

  • by oneveryoldguy,

    oneveryoldguy oneveryoldguy Mar 24, 2016 1:06 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Mar 24, 2016 1:06 PM in response to Linc Davis

    Don't have Ezsound nor Little Snitch, but resetting the PRAM did the trick Thank you!

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 1:16 PM in response to oneveryoldguy
    Level 10 (208,005 points)
    Applications
    Mar 24, 2016 1:16 PM in response to oneveryoldguy

    Don't have Ezsound nor Little Snitch

    You do, actually, but as I wrote earlier, they weren't causing the panics.

  • by oneveryoldguy,

    oneveryoldguy oneveryoldguy Mar 24, 2016 1:25 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Mar 24, 2016 1:25 PM in response to Linc Davis

    Hmmm... could you suggest how do get rid of them? I know for sure that i haven't installed Ezsound and pretty sure that i've installed Little Snitch a few years back, but uninstalled it. They don't show up any way i search for them, not through Clean My Mac, or through Spotlight or just by browsing the files...

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 1:33 PM in response to oneveryoldguy
    Level 10 (208,005 points)
    Applications
    Mar 24, 2016 1:33 PM in response to oneveryoldguy

    A

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

    B

    "CleanMyMac" is a scam and a common cause of instability and poor performance. Depending on what version you have, the developer's instructions may not completely remove it. Please follow those instructions, then do as below.

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist

    Right-click or control-click the highlighted line and select

              Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder may open with an item selected. If it does, move the selected item to the Trash. You may be prompted for your administrator login password.

    Repeat with this line:

    /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent

    Restart the computer and empty the Trash.

    You may also have to remove one or more of these items in the same way:

    ~/Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist
    ~/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist
    ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

    Never again install "CleanMyMac" or anything like it.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.