guamtopher

Q: Please assist.  Updated to 10.11.4 and now airdrop doesn't work.

I was reading online and some people were suggesting this

1.  Turn off Blue tooth

2.  Delete  Library/Preferences/com.apple.Bluetooth.plist

3.  Turn on blue tooth.



I don't understand step 2.



Thank you for your help,



topher

MacBook Pro with Retina display

Posted on Mar 24, 2016 2:13 PM

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Q: Please assist.  Updated to 10.11.4 and now airdrop doesn't work.

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Mar 24, 2016 2:19 PM in response to guamtopher
    Level 10 (121,958 points)
    Apple Music
    Mar 24, 2016 2:19 PM in response to guamtopher

    Try the troubleshooting steps here >> http://www.imore.com/how-to-fix-airdrop-iphone-ipad

  • by theratter,

    theratter theratter Mar 24, 2016 2:39 PM in response to guamtopher
    Level 4 (3,907 points)
    Desktops
    Mar 24, 2016 2:39 PM in response to guamtopher

    Boot into Safe Mode, then boot normally. Safe Mode startup is slower than a standard startup.

    IReset the SMC

    Reset the PRAM

     

    1. Restart the computer and after the chime press the COMMAND and R keys until the Progress bar appears.
    2. When the Utilities Menu appears select Disk Utility, then press the Continue button. After Disk Utility has started select the indented Macintosh HD entry from the side list.  Click on the First Aid tab in the toolbar. Wait until the Done button appears, then quit Disk Utility. Select Restart from the Apple menu.
    3. Download and Reinstall OS X El Capitan 10.11.3 Combo Update.


  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 6:37 PM in response to guamtopher
    Level 10 (207,963 points)
    Applications
    Mar 24, 2016 6:37 PM in response to guamtopher

    You'll have to recreate all Bluetooth pairings after taking this step.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/com.apple.Bluetooth.plist

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.