k0312

Q: imessage won't sign in

So my mac is old, but with all the new software, but my iMessage just recently stopped working. I'm not getting any messages that I can't sign in, but it is just continuously loading and nothing occurs. I having the same issue with my iPhone 5c. Help.

MacBook (13-inch Mid 2009)

Posted on Mar 23, 2016 12:02 PM

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Q: imessage won't sign in

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  • by Eric Root,Apple recommended

    Eric Root Eric Root Mar 24, 2016 11:18 AM in response to k0312
    Level 9 (71,487 points)
    iTunes
    Mar 24, 2016 11:18 AM in response to k0312

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 24, 2016 2:34 PM in response to k0312
    Level 9 (73,156 points)
    Applications
    Mar 24, 2016 2:34 PM in response to k0312

    hi,

     

    Has it had any repairs recently ?

     

    If it has and it was the mother/logic board use the About the Mac option to see if the Serial Number can be seen (Overview tab)

    If it is not there iMessages will not login and you will need to get it sorted.

     

     

     

     

     

     

    3Sigcopy2.png

    9:34 pm      Thursday; March 24, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by k0312,

    k0312 k0312 Mar 28, 2016 11:18 AM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Mac OS X
    Mar 28, 2016 11:18 AM in response to Ralph Johns (UK)

    I have not had any repairs recently, so I'm unsure why it isn't working....

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 28, 2016 11:58 AM in response to k0312
    Level 9 (73,156 points)
    Applications
    Mar 28, 2016 11:58 AM in response to k0312

    Hi,

     

    Eric's reply got the Apple Recommendation - did you try those things ?

     

     

    3Sigcopy2.png

    7:58 pm      Monday; March 28, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by k0312,

    k0312 k0312 Mar 28, 2016 11:59 AM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Mac OS X
    Mar 28, 2016 11:59 AM in response to Ralph Johns (UK)

    I shall later today. I can not right this minute!