Q: How can I talk directly with an Apple Support tech?

Contacting Apple for support and service - http://support.apple.com/kb/HE57 - select country

Use this link: https://www.apple.com/support/contact/

A phone call may be an option given. -AJ

sgaler wrote:

 

I am trying to set up Family sharing on iTunes, but the system won't let me. I just spoke with an Apple support tech but couldn't finish our conversation. He provided a case number, but now I can't seem to locate an actual support number. This is rather urgent as I'm trying to prevent family members already connected to my account from making purchases without my knowledge. I have already deleted my credit card. Any suggestions on how to get a live Apple tech on the phone would be welcome. Thank you.

Sgaler,

If you want to turn on Ask To Buy for a member under 18, follow this guide:

Request and make purchases with Ask to Buy

https://support.apple.com/en-us/HT201089

Ask To Buy cannot be activated for members over 18.

If you have an urgent situation and need to remove a member from the Family group until it is resolved, see this guide:

Leave Family Sharing

http://support.apple.com/en-us/HT201081