mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by MilanEckertz,

    MilanEckertz MilanEckertz Mar 25, 2016 11:17 PM in response to mor1s
    Level 1 (4 points)
    Mar 25, 2016 11:17 PM in response to mor1s

    Hi i have the same problem since i Update to iOS 9.3 with the iPhone 6s and iPad Air2.

    There is no way to open links from Email in Safari or other Apps. The system it self is not

    working smooth since the Update it is very slowly. You cant Open any links in Safari. So Apple

    please look for that Problem. I never had any problems with an update but this one is really

    bad

     

    best regards from Germany

  • by Nystra,

    Nystra Nystra Mar 25, 2016 11:25 PM in response to mor1s
    Level 1 (4 points)
    Mar 25, 2016 11:25 PM in response to mor1s

    I have the same issue, links in safari mail don't work and the app crashes, search results in Google cannot be clicked on, random other links on web pages including the menu options on these forums don't work, all since ios9.3 Installed on my iPhone 6.

  • by Doru4x4,

    Doru4x4 Doru4x4 Mar 25, 2016 11:39 PM in response to mor1s
    Level 1 (4 points)
    Mar 25, 2016 11:39 PM in response to mor1s

    Hi, I have the same frustrating trouble with my 5s. I saw that in this morning. Afterbthat, I decide to upgrade software to 9.2.1. Same problem, nothing changed. Anybody have a idea? Thank yow.

  • by BlueMeanie71,

    BlueMeanie71 BlueMeanie71 Mar 25, 2016 11:51 PM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 25, 2016 11:51 PM in response to mor1s

    Here I got the same problem with my brand new iPhone 6 Plus, which I got yesterday under warranty. So it's not a specific 6s problem.

     

    I did not have this problem with the iPhone 6 Plus I had before and which also ran 9.3.

     

     

    iPhone 6 Plus, 64GB, iOS 9.3

  • by frankiepaz,

    frankiepaz frankiepaz Mar 26, 2016 12:01 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 12:01 AM in response to mor1s

    same problem on my 6s plus. Phone becomes completely unresponsive. I've done everything. I've even totally reset my phone and before I added one app or restored from a backup it was doing it. Screen jumps around as if I was pressing buttons when I'm not.

  • by jesstychan,

    jesstychan jesstychan Mar 26, 2016 12:40 AM in response to iain MacIntyre
    Level 1 (4 points)
    Mar 26, 2016 12:40 AM in response to iain MacIntyre

    Thank you so much this helped my problem too!!! Sadly I couldn't even watch my favorite episodes with my phone now after turning the Javascript off... But it's better not to able to click any links though. I truly hate Apple for launching an unsafe IOS...

  • by jesstychan,

    jesstychan jesstychan Mar 26, 2016 12:41 AM in response to MilanEckertz
    Level 1 (4 points)
    Mar 26, 2016 12:41 AM in response to MilanEckertz

    Have you tried turning off Javascript on Safari? It worked for me just now and I am truly appreciative here. Super unhappy with Apple for launching such an unsafe and unstable IOS!!!

  • by Oalhammadi84,

    Oalhammadi84 Oalhammadi84 Mar 26, 2016 1:26 AM in response to mor1s
    Level 1 (8 points)
    iCloud
    Mar 26, 2016 1:26 AM in response to mor1s

    I am sorry guys to say that maybe the issue is not in the iOS 9.3

     

    I am running iOS 9.2.1 and I know that some people have been having the same issue with iOS 9.2.1 (URLs not working in Safari or Mail after iOS 9.2.1)

    But not me my iPhone 6s was working fine and tapping links works just fine. But that up until this morning  March 26, where I have been the same problem as you guys.

     

    Instantly I went and checked if I updated my device by mistake or if the software was even downloaded. but no, my device was still running iOS 9.2.1 and did not even download iOS 9.3 because the update was having the infamous "software update filed" (another issue for another forum topic).

     

    So my device out of no where started having this issue. now I dont think if I updated my device this issue will be resolved. I dont know whats the issue to be honest, but Apple need to fix this ASAP and release for once in their life time a stable iOS

  • by bertonzo,

    bertonzo bertonzo Mar 26, 2016 1:43 AM in response to mor1s
    Level 1 (8 points)
    Photos for Mac
    Mar 26, 2016 1:43 AM in response to mor1s

    I'm having the same issue in every app when tap a link. (iPhone 6S and 9.3)

  • by andreas28091976,

    andreas28091976 andreas28091976 Mar 26, 2016 1:54 AM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 1:54 AM in response to mor1s

    Good morning ,

    same issue.... are we going to see any official reply from Apple?

  • by Anitteb,

    Anitteb Anitteb Mar 26, 2016 2:27 AM in response to MilanEckertz
    Level 1 (4 points)
    Mar 26, 2016 2:27 AM in response to MilanEckertz

    Same here out of the blue with iOS 9.3 that worked fine till today. I begin to think about switching to other devices, apple is annoying me.

  • by rom72cool,

    rom72cool rom72cool Mar 26, 2016 2:47 AM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 2:47 AM in response to mor1s

    je pense avoir identifié le problème mais je n'ai pas de solution pour le moment. Quand je restaure sans sauvegarde (restauration nue), le problème n'apparait plus ! les URL dans safari ou mail fonctionnent. Voilà où j'en suis. L'assistance apple France est au courant est doit me recontacter. Wait and see...

     

    I think I identified the problem but I do not have a solution yet. When I restore without backup ( naked restoration ), the problem disappears ! URLs in Safari or mail work. That's where I am . The apple France Assistance is aware is should contact me . Wait and see ...

  • by Alex Shum,

    Alex Shum Alex Shum Mar 26, 2016 3:17 AM in response to rom72cool
    Level 1 (8 points)
    Photos for Mac
    Mar 26, 2016 3:17 AM in response to rom72cool

    I am having the same issue with my iPhone 6s plus after updating to 9.3. I did full restore - then restored from backup - links not clickable. I did full restore and set up as new - links worked for a while, then after I installed some apps it broke again. It might be some 3rd party app that is the culprit, but seeing how widespread the issue is it must be some very common app. Wake up, Apple.

    P.S. some developer guy posted in other forums that swcd (shared web credentials daemon) is constantly crashing.

  • by lfs.xavier,

    lfs.xavier lfs.xavier Mar 26, 2016 3:35 AM in response to mor1s
    Level 1 (9 points)
    Mar 26, 2016 3:35 AM in response to mor1s

    Same here, iPhone 6 64 Gb. It began soon after I upgraded to 9.3. Also tried @AppleSupport on Twitter. After I informed them that a full restore worked but the backup brought the issue back I got this message:

     

    That's good to hear. In that case, it indicates there may have been a potential software issue on your iPhone previously, or an issue with the update. You can try restoring the backup again if there's data you still need. One thing to keep in mind, backups are very thorough, and can sometimes bring the issue back as well. If the issue does come back with the backup, you'll want to go through and make sure all of your data is saved on the computer, and then set your iPhone up as new once more. Make sure to make a fresh backup from there and then you'll be good to go. Let us know if you have any questions or issues with getting your iPhone setup again

    I gave it a try and restored again (third time). After trying another backup (also made after the upgrade I got the problem back. Answer this time was:

    Thanks for the update, at this point if restoring the backup caused the issue to come back then the best option would be to do the restore and setup as new.

    At least they didn't say the best option would buy another device...

  • by marco202,

    marco202 marco202 Mar 26, 2016 3:35 AM in response to Nystra
    Level 1 (4 points)
    Mar 26, 2016 3:35 AM in response to Nystra

    Same problem here on my Ipad2 air 2

     

    For google search, I found a quick workaround by requesting the desktop page instead of the mobile one.

    Click on the "send to" icon near the address bar, and then select "get desktop page" or whatever it is (I'm using Italian as main language here...)

     

    This fixes the google search page, but not all other websites...

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