mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by LifeOnEarth,

    LifeOnEarth LifeOnEarth Mar 26, 2016 4:00 AM in response to mor1s
    Level 1 (4 points)
    iPad
    Mar 26, 2016 4:00 AM in response to mor1s

    Me too on iphone 6 plus after update to iOS 9.3 on my iphone 6 plus, safari browsing is out of order. Removing browser history and resetting does not help. Unbelievable experience with a premium device running apps mission critical to practical aspects of my life.

  • by andres1712,

    andres1712 andres1712 Apr 3, 2016 1:25 AM in response to lfs.xavier
    Level 1 (47 points)
    iPad
    Apr 3, 2016 1:25 AM in response to lfs.xavier

    Yes! that's all that's missing. Same problem w ipad 4 mini 64gb. Same non solution. Hope offer of fix to fellow sufferer above in a 3.1.1 or whatever happens.


    By suggestion of another I left following message in Apple Insider


    12:45AM Comment

    Good to be here.

    It was suggested in Apple Communities that perhaps here could be the place to get some attention to a problem affecting thousands of us since 9.2.1 related to URLS.

    URLs not working for Mail, Safari...hyperlinks.

    There are over 5 forums/threads w problem. One is https://discussions.apple.com/message/29949888#29949888


    Info can also be found in Mac Rumors:

    ***************


    Messages to Apple Support not getting response, eg:

    ***************


    Cheers

    Andres

    6:52AM Madrid time, GMT+1

    26 March 2016


    <Link Edited by Host>

  • by Kurt Friis,

    Kurt Friis Kurt Friis Mar 26, 2016 4:49 AM in response to andres1712
    Level 1 (4 points)
    iCloud
    Mar 26, 2016 4:49 AM in response to andres1712

    He... smil...

     

    It's like the "good ol' days", when Microsoft Vista saw the first rays of light. Only thing missing is the "blue screen of death".

     

    Apple manages to do the "no screen of death", but the effect is the same.

     

    Some months ago, I had to replace my stolen MacBook Pro Retina 13. El C®apitan made me choose a spanking new Windows 10 portable (far lighter and less costs), which has actually displayed less problems than Apple OS X seem to have before and after the last two upgrades.

     

    Currently I'm looking into acquiring a large tablet - pen driven. Now the iOS 9.3 debacle on my iPad Air 2 has demonstrated, that an Apple product like the big iPad Pro is no longer a viable option as a serious tool. So... I'm probably going for Windows 10 and Surface Pro for that solution.

     

    Imagine: I will be able to use links - even the links in mail from Apple Support Communities. Currently I have to leave the couch, and start an OS X or Windows machine in order to handle a simple web-link-lookup in an email (of course, it could still be some zero-day "side-effect" from the Internet - nah - it's just an Apple Update, and they even require more than a few minor-number version upgrades, before reaching a certain level of stability. Version 9.3 is not there yet, and... sigh... ;-)

     

    That's when it dawns on you. Apple has been in denial for - probably - years, and now the code-rot has spread so far and wide, that some of their products cannot handle even basic internet tasks, without freezing. And Apple is company that has full and exclusive control over all hardware and the complete OS code involved in iOS and the affected iOS code. There's really no excuse for this behaviour on a version 9.3 release.

     

    The biggest problem is, that Apple typically does not acknowledge problems publicly, so you waste a lot of time on fighting known errors, that seem to exist across many updates. Apple may think, that they're a toy and fashion brand (the emphasis on wristbands amazes me), but the "toys" are often used for real life, non-decorative purposes, where one expects the old Apple adage "it just works" to have at least some relation to reality.

     

    This is no longer the case.

     

    I do not use toys and fashion items to solve the problems in a grown up world. If I have to decide between reliability and fun or color, I'd choose reliability anyday. Now...

     

    Where does that leave Apple?

  • by Anitteb,

    Anitteb Anitteb Mar 26, 2016 5:13 AM in response to Kurt Friis
    Level 1 (4 points)
    Mar 26, 2016 5:13 AM in response to Kurt Friis

    You are right: I think I'll switch to a more reliable device and system. I hope poor St.J. does not see us from above.

  • by Brightonmatt,

    Brightonmatt Brightonmatt Mar 26, 2016 5:23 AM in response to Kurt Friis
    Level 1 (4 points)
    Mar 26, 2016 5:23 AM in response to Kurt Friis

    I agree.  The whole point of moving to the Apple ecosystem *was* that it worked.  Windows 8 saw me move to OSX.  Now each update causes some issue or other - the latest being that you now can't use the phone apart from making calls - great.  Apple please get it sorted.

  • by Zyf80,

    Zyf80 Zyf80 Mar 26, 2016 5:33 AM in response to mor1s
    Level 1 (9 points)
    iPhone
    Mar 26, 2016 5:33 AM in response to mor1s

    Well I have the same issue as well as my wife. Only difference between my wife and I is the version. She is using 9.2 and I'm on 9.3. I really hope Apple will fix this problem.

  • by Frons,

    Frons Frons Mar 26, 2016 5:34 AM in response to ieuugenn
    Level 1 (4 points)
    iPad
    Mar 26, 2016 5:34 AM in response to ieuugenn

    Is everyone experiencing this issue also unable to open links from within Notes ?

  • by Alex Shum,

    Alex Shum Alex Shum Mar 26, 2016 5:48 AM in response to Frons
    Level 1 (8 points)
    Photos for Mac
    Mar 26, 2016 5:48 AM in response to Frons

    yes, it is impossible to open links from within virtually every app, including imessage, facebook, mail, etc.

  • by JMG550,

    JMG550 JMG550 Mar 26, 2016 6:02 AM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 6:02 AM in response to mor1s

    Updated iPhone 6 64gb to 9.3 a few days ago and been fine- until this morning.

    Used safari a LOT yesterday, much more than usual, and funnily enough looking at the apple watch to decide whether to buy.

    All of a sudden this morning, can't use it. Doesn't give confidence in plowing more money into apple with these probs.

     

    Turning off JavaScript in the safari settings has worked for me, in safari.

    Other apps, such as mail and WhatsApp, still ain't working when selecting links.

     

    This apple update better come quick

  • by DJT001,

    DJT001 DJT001 Mar 26, 2016 5:51 AM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 5:51 AM in response to mor1s

    Mine too , iPhone 6 64G , updated last night to 9.3 and tried everything i've seen in this forum. Both Safari and Chrome do not work !!!!

  • by adonissk,

    adonissk adonissk Mar 26, 2016 5:51 AM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 5:51 AM in response to mor1s

    Same issue here. Started yesterday in 9.2.1 iPhone 6s. Did everything. Phone is useless...

  • by Kurt Friis,

    Kurt Friis Kurt Friis Mar 26, 2016 5:53 AM in response to Frons
    Level 1 (4 points)
    iCloud
    Mar 26, 2016 5:53 AM in response to Frons

    Yes.

     

    Both Notes and Microsoft OneNote freeze, when tapping a link. Every time. Every link tested.

     

    One odd thing, though, discovered in connection with the Firefox browser. Some links do work, some don't (I haven't got the time to discover the differences), but Firefox does not crash and freeze (or if it crash'es, it behaves better, than Safari, and does not freeze).

     

    Since Apple controls large part of the code, that accesses the internet - through it's webkit interface - most App's will probably affected. It just seems, that Firefox has been endowed with an especially robust execution platform to survive in the now standard Apple bug environment ;-)

     

    Regards

  • by Frons,

    Frons Frons Mar 26, 2016 5:53 AM in response to JMG550
    Level 1 (4 points)
    iPad
    Mar 26, 2016 5:53 AM in response to JMG550

    While iMessage, Notes, Mail, Chrome, Safari and others experience link freeze Facebook links seem to be working for now.

  • by Zyf80,

    Zyf80 Zyf80 Mar 26, 2016 5:54 AM in response to adonissk
    Level 1 (9 points)
    iPhone
    Mar 26, 2016 5:54 AM in response to adonissk

    Well i can only get In line.  I do have the same problem as well as my wife. It's just so annoying

  • by Mitjorn,

    Mitjorn Mitjorn Mar 26, 2016 6:20 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 6:20 AM in response to mor1s

    Same here.

     

    I am using an iPhone 6S 128GB with iOS 9.3 Built 13E234. The first hours after upgrading I'm sure it worked fine. Since yesterday no links are working. I tried it in safari, mail and other apps like flight radar.

     

    Touching any link in any app makes my device freeeeeeeeeze and it won't get back to work until killing that freezed app.

     

    My workaround of at least opening links out of an email I'm forwarding it to my gmail account and open the link within the gmail app. It will open it in its own browser. That works. All other ways and apps keep freezing my device.

     

    It really *****!

     

    Switching off Java or safari suggestions did not work. Emptying the cache did not work. Restart did not work.

     

    As I was reading here, a system setup neither is not working, I won't do it until there is an official solution.

     

    TWo years ago I never had issues with my apple devices...but now they're coming more often. It's to bad. What's wrong with you, Apple?

     

    PLEASE GIVE US A SOLUTION NOW!

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