mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

Close

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

  • All replies
  • Helpful answers

first Previous Page 8 of 66 last Next
  • by Kurt Friis,

    Kurt Friis Kurt Friis Mar 26, 2016 8:05 AM in response to Brightonmatt
    Level 1 (4 points)
    iCloud
    Mar 26, 2016 8:05 AM in response to Brightonmatt

    Same here.

     

    Late 2012 I switched to Apple (OS X) and since I've even migrated from Android gear ti iPhone/iPads.

     

    Now I've begun to switch back (one Windows 10 machine - joining my two other Windows 10 machines), and only have one OS X machine (mac mini) left.

     

    Later this year, beginning 2017, I'll decide on upgrading my iPhone. My two iPads will not be upgraded to new Apple hardware, as I see things now (3.5 years after switching to Apple).

     

    If Android starts getting serious on the security issues, my iPhone gets relegated to "emergency use". Otherwise I buy a cheaper Android with the sole purpose to act as a backup for my iPhone, when it is upgraded. In neither case, I will decide on buying a new iPhone and stay on iPhone 6 until it dies a more or less natural death.

     

    When and how I have phased out my last Apple gear, I do not know yet.  But the transition back has begun. Now I'm just more steadfast in my decision.

  • by frarev,

    frarev frarev Mar 26, 2016 8:38 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 8:38 AM in response to mor1s

    Same here.  i have update to iOS 9.3 and Safari frezes when i tap on an hypertext link.  Disable JavaScript doemt help or solve.

     

    How such an heavy bug on a basic function  can be there???,!!!

  • by Zyf80,

    Zyf80 Zyf80 Mar 26, 2016 8:43 AM in response to Kurt Friis
    Level 1 (9 points)
    iPhone
    Mar 26, 2016 8:43 AM in response to Kurt Friis

    Well well I just had a phone call from apple support and I do have say I didn't expect much but still they seem to be unfamiliar with the problem. Although the guys was quite nice he didn't have any knowledge of the iOS system. at the point where he was asking me if I already tried to uninstall Safari the conversation was done for.

    right now I asking myself why again a paid extra for the apple care program. I really have to say I'm disappointed of such bad support. Also I'm wondering why no Apple admin is at least reacting to all this trouble here in this APPLE FORUM.

  • by iamconte,

    iamconte iamconte Mar 26, 2016 9:31 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 9:31 AM in response to mor1s

    I contacted apple via twitter and exchanged direct message with them for last couple of hours. I received this message 20 minutes ago:

     

    "Thank you for providing us with those details. We’ve heard reports of the issue and it’s currently under review. We don’t have a solution at this time, but we’d like to get your case to a Senior Advisor so they can collect some data to assist with the investigation."

    They also asked for my email and phone number.

     

    I think a solution has to come from apple and they are at least aware of the problem. I will post any new information I get from them here.

  • by Harpomarx,

    Harpomarx Harpomarx Mar 26, 2016 10:14 AM in response to iamconte
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 10:14 AM in response to iamconte

    This is an Apple problem. Please sort it now,

  • by Sandra Foster,

    Sandra Foster Sandra Foster Mar 26, 2016 10:32 AM in response to comedysoul
    Level 4 (1,545 points)
    Mac OS X
    Mar 26, 2016 10:32 AM in response to comedysoul

    This is a user-to-user forum, so Apple probably won't see your post. I also have a 6s and am apparently among the luckier ones, as I'm not seeing the same problem. If that's the case, and some 6s owners do see it and others don't, it could take a little time to narrow down what the issue is and how to solve it.

  • by avibs,

    avibs avibs Mar 26, 2016 12:24 PM in response to ieuugenn
    Level 1 (8 points)
    Mar 26, 2016 12:24 PM in response to ieuugenn

    same problem, such a basic functionality to test, it a shame

  • by Frandrvc,

    Frandrvc Frandrvc Mar 26, 2016 1:44 PM in response to Slipstream85
    Level 1 (8 points)
    Mar 26, 2016 1:44 PM in response to Slipstream85

    Happened on my iPad Air 2 - turning off Javascript worked for Safari but still a problem with mail.

  • by faruk_tr,

    faruk_tr faruk_tr Mar 26, 2016 1:51 PM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 26, 2016 1:51 PM in response to mor1s

    Same thing here and there is no solution for now (i have tried to disable java, reset network setting, reset entire device).

    We have to wait a response from apple if they care us.

    iPhone is really useless now. I can not to open any websites or working with my mails effectively.

    I have 6s plus with idiot 9.3

  • by Beau1k,

    Beau1k Beau1k Mar 26, 2016 2:05 PM in response to mor1s
    Level 1 (13 points)
    iPhone
    Mar 26, 2016 2:05 PM in response to mor1s

    Had an Apple Store appt. today, they had NO fix.  Advised apple working on update for Monday/Tuesday.

     

    LOTS of people having same issue affecting various iOS device.

     

    DO NOT WASTE YOUR TIME trying to get a resolution.  Only another Apple update will fix this.

  • by uulhaa,

    uulhaa uulhaa Mar 26, 2016 2:20 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 2:20 PM in response to mor1s

    UNfortunately, same here.

    I did all the resets and restarts on my iPad Pro with any result.

    Renders the iPad utterly useless.

    And it is not just Safari: URLs in other apps often do not work either.

  • by redislandboy,

    redislandboy redislandboy Mar 26, 2016 2:28 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 2:28 PM in response to mor1s

    I contacted Apple support today and they were aware there was a problem but apparently not exactly what it it was or how to address it. Advised there would be an update in a couple of days and offered a temp fix to disable Javascript in Safari. We just have to wait.

  • by Lisilu,

    Lisilu Lisilu Mar 26, 2016 3:00 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 3:00 PM in response to mor1s

    Yup. Me too! Tried everything and no change. Only since I updated to 9.3.

    iPhone 6S 64GB

  • by Alex Shum,

    Alex Shum Alex Shum Mar 26, 2016 3:13 PM in response to Lisilu
    Level 1 (4 points)
    iPad
    Mar 26, 2016 3:13 PM in response to Lisilu

    This is sad and funny: I am writing this from a samsung galaxy phone: my iphone is out of service: I cannot use Safari! That should be a shame enough for Apple to drop everything and start addressing the issue, instead of "assigning this to senior support personnel somewhere in Mumbai, I presume, since they advise you to uninstall Safari from iPhone! Outrageous!

  • by enkidudle,

    enkidudle enkidudle Mar 26, 2016 3:15 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 3:15 PM in response to mor1s

    My wifes IPhone 6S updated to 9.3 last night - mine did yesterday. My IPHone works fine, but clickable links in google chrome and safari didn't work anymore.

     

    I found that the "Google" app could do web search and browsing just fine, and here all inks work fine - its a workaround until apple fixes the overall problem

     

    Hope it helps some of you

     

    Regards
    Gunni Grahn

first Previous Page 8 of 66 last Next