mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by ChrisFromDUS,

    ChrisFromDUS ChrisFromDUS Mar 26, 2016 3:16 PM in response to krynn25
    Level 1 (8 points)
    iPhone
    Mar 26, 2016 3:16 PM in response to krynn25

    i have the same! never had issues before. Turned off JavaSkript and in Safari it works. Finally. But still same issue hanging in mail or apps.

    how stupid is this? and how long will it take that Apple resolves this???

  • by glego,

    glego glego Mar 26, 2016 3:24 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 3:24 PM in response to mor1s

    IiPhone 6 and exact problem after 9.3 update. If you change search provider to Bing at least search links work In Safari. Maybe Bing doesn't use JavaScript.

  • by Alex Shum,

    Alex Shum Alex Shum Mar 26, 2016 3:27 PM in response to enkidudle
    Level 1 (8 points)
    Photos for Mac
    Mar 26, 2016 3:27 PM in response to enkidudle

    can we stoop any lower than that: installing google app to browse web on iphone!

  • by AdrianaG,

    AdrianaG AdrianaG Mar 26, 2016 3:34 PM in response to koldwyn
    Level 1 (23 points)
    iPad
    Mar 26, 2016 3:34 PM in response to koldwyn

    On MY iPad Air 2 links in email do not work and then email freezes!  Aaargh!

     

    GOogle search links do not work either.

     

    what a POS!

  • by avesteves,

    avesteves avesteves Mar 26, 2016 3:36 PM in response to ChrisFromDUS
    Level 1 (4 points)
    Mar 26, 2016 3:36 PM in response to ChrisFromDUS

    Yup. Me too! Tried everything and no change. Only since I updated to 9.3.

    iPhone 6Plus 128GB

  • by salisat,

    salisat salisat Mar 26, 2016 3:38 PM in response to mor1s
    Level 1 (8 points)
    Mar 26, 2016 3:38 PM in response to mor1s

    sama problem ipad air . after update to 9.3

    i used puffin browser to write this and use it randomly best than safari

  • by HostQ,

    HostQ HostQ Mar 26, 2016 3:56 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 3:56 PM in response to mor1s

    Device

    ----------

    iOS 9.3, iPhone 6 Plus

     

    Problem

    ------------

    Safari freezes when clicking on search result links or on some website links.

     

    Temporary solution

    --------------------------

    Set safari search engine to Bing or Yahoo.

    Touch settings -> Safari -> Search Engine -> Bing

  • by arewababe,

    arewababe arewababe Mar 26, 2016 3:58 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 3:58 PM in response to mor1s

    same here, i upgraded to iOS 9.3 a few days ago, I did not have any issues until today....what i did was to change my search engine from Google to bing, seems to have sorted it out

  • by brioche67,

    brioche67 brioche67 Mar 26, 2016 4:37 PM in response to mor1s
    Level 1 (8 points)
    Mar 26, 2016 4:37 PM in response to mor1s

    I'm on an iPhone 6s and have the same problem. Tried a few solutions but none worked.

    However, since Apple did not stop signing the old version, I tried reverting to iOS 9.2.1 (without restoring backup). The problem has gone but a new problem came: Safari was not syncing iCloud bookmarks anymore. It just downloaded all the folders without the webpages inside.

    Then I went back once more to iOS 9.3 (still without restoring backup) and surprisingly, the problem did not occur anymore.

  • by unkontrolable,

    unkontrolable unkontrolable Mar 26, 2016 5:04 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 5:04 PM in response to mor1s

    EXACT same issue.  Just left Apple (iphone6+) .  I have restored to factory and they restored on their network...no such luck!  Hopefully this is fixed ASAP.

  • by Burak_,

    Burak_ Burak_ Mar 26, 2016 5:10 PM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 5:10 PM in response to mor1s

    I have the same issue and would like to get a fix ASAP.

  • by mnetty,

    mnetty mnetty Mar 26, 2016 5:15 PM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 26, 2016 5:15 PM in response to mor1s

    Same exasperating issue and v disappointingly telephone support from Apple claimed not to have heard about this and has wasted hours of my time with resets and various other totally useless suggestions. I am so annoyed I upgraded to 9.3.

  • by The Garv,

    The Garv The Garv Mar 26, 2016 5:23 PM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 5:23 PM in response to mor1s

    same pronbel foe me. I have an iPhone 6s. All fine until the recent iOS update. Tried everyone on here, no joy. Apple sort it out,

  • by ontheocean,

    ontheocean ontheocean Mar 26, 2016 6:25 PM in response to mnetty
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 6:25 PM in response to mnetty

    I also spent more than 2 hours on the phone with Apple who claimed not to have had this problem with anyone else. Really?  Total waste of my time. The javascript thing works for the browser but any links in email etc.  still not working.

     

    Very disappointed that Apple wasted my time rather than owning up to the issue and telling me to wait it out until the next version with a fix.

  • by kubaba,

    kubaba kubaba Mar 26, 2016 7:28 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 7:28 PM in response to mor1s

    Me too. Just updated to 9.3 on 2 phones and an iPad. Clicks on links in Safari and Mail cause the phone to freeze instantly - but not my iPad. Apple says a fix will be ready in "a couple of days". Can't wait...

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