Q: I'm trying to get an update of software update but it kept saying " this phone( Iphone 5S) is no onger connected to internet while ... I'm trying to get an update of software update but it kept saying " this phone( Iphone 5S) is no onger connected to internet while I'm using internet. Please help me figure it out why. more
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Helpful answers
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Mar 26, 2016 7:59 PM in response to ngochanh39by stevejobsfan0123,The iOS 9.3 update was pulled for the iPhone 5S and older iPhones because of activation issues. It will be unavailable for the next few days.
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Mar 26, 2016 8:03 PM in response to ngochanh39by ChitlinsCC,Contact Apple Support - AND - file a "bug report" from the menu choice on this form > http://www.apple.com/feedback/iphone.html
The "list" of pertinent articles as I know them to be as of now
- you can read about the problems in these articles, and possibly find workarounds, particularly in the last one
- If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support
- Apple pausing iOS 9.3 updates for older devices, working on activation fix | iMore
- Apple releases new build of iOS 9.3 for users of iPad 2 affected by bricking bug | 9to5Mac
- Apple Addresses GSM iPad 2 Activation Bug With Revised iOS 9.3, but Broader Issue Remains Unfixed - Mac Rumors
- If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support
- Troubleshooting iOS 9.3 Update Problems
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Mar 26, 2016 8:07 PM in response to ChitlinsCCby stevejobsfan0123,In this case, I don't think filing feedback is necessary, as they're already aware of the issue.
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Mar 26, 2016 9:01 PM in response to stevejobsfan0123by ChitlinsCC,I getcha... it may make the "victim" feel better though - and maybe "help" Apple in the future by quantifying their metrics
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Mar 27, 2016 7:56 PM in response to stevejobsfan0123by ChitlinsCC,★HelpfulPlus, I'm reduced to copy/paste pat responses! I'm burning out FOR Apple's shareholders' benefit - feel free to copy/paste my list or anything of mine you like, amigo!
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Mar 27, 2016 8:02 PM in response to ngochanh39by ngochanh39,Thanks all for your ideas. I'll wait for a couples of day to see. Hope I'm not the only one who have this issue. Just wondering if they wouldn't let me, don't pop out the message so I would care anymore whatsoever.