mizmantha

Q: Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire.  Safari opens fine, and if you type in a direct URL, it will go to the website just fine.  However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari.   Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

 

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab.  I feel like this should be a clue for someone smarter than I.

 

I have been tinkering for about an hour with it and I am at a loss.

 

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

 

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

 

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

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Q: Safari won't open any links and then freezes/crashes

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  • by The Garv,

    The Garv The Garv Mar 26, 2016 5:12 PM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 5:12 PM in response to mizmantha

    Think I have tried everything suggested in this feed. No success. Come on Apple sort it out.

  • by katieTT14,

    katieTT14 katieTT14 Mar 26, 2016 5:19 PM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 5:19 PM in response to mizmantha

    Having the same issue but not just with Safari, google chrome does not work either. Very frustrating.

  • by rchaas,

    rchaas rchaas Mar 26, 2016 8:10 PM in response to katieTT14
    Level 1 (4 points)
    Mar 26, 2016 8:10 PM in response to katieTT14

    Have tried all solutions discussed above in this thread, none work for both Safari and email.  I even erased the phone, restored as a new phone.  Behavior returned after about an hour, during which I was adding back apps.  What a waste of an evening!

     

    Chatted with Apple Support and described the issue and my various troubleshooting efforts.  She said "good job troubleshooting" and that this is a "known issue that engineers are working on".  No time frame provided, but an update "should be coming soon".

     

    hope so!

  • by Dooz666,

    Dooz666 Dooz666 Mar 26, 2016 8:42 PM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 8:42 PM in response to mizmantha

    Exact same issue On iPhone 6s Plus.

    started maybe 2 days ago.

    Started before 9.3.

    no problem with iPad 2 mini or my wifes iPhone 6.

    Tried everything suggested above except tuning off Java without any result.

  • by RYVallecera1998,

    RYVallecera1998 RYVallecera1998 Mar 26, 2016 9:59 PM in response to Dooz666
    Level 1 (4 points)
    Mar 26, 2016 9:59 PM in response to Dooz666

    Dear Apple Team,

     

    Appreciate to receive timely technical support.  This is very frustrating.....................

  • by jose alvaro,

    jose alvaro jose alvaro Mar 26, 2016 10:38 PM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 10:38 PM in response to mizmantha

    I'm having the same issues after upgrading to IOS 9.3 and have tried everything that was recommended without success.

    Links embedded in emails won't open in Safari, and Safari freezes up. In other apps, links don't open too.

    Apple, help us!!!

  • by sunshal,

    sunshal sunshal Mar 26, 2016 11:09 PM in response to Tommacgr
    Level 1 (4 points)
    Mar 26, 2016 11:09 PM in response to Tommacgr

    this worked for me

  • by Jaylh25,

    Jaylh25 Jaylh25 Mar 26, 2016 11:35 PM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 11:35 PM in response to mizmantha

    only thing that works for me so far is to download the Google search app.. Links are working in that.. So far!

  • by Fexen,

    Fexen Fexen Mar 27, 2016 12:08 AM in response to mizmantha
    Level 1 (4 points)
    Mar 27, 2016 12:08 AM in response to mizmantha

    Same problem here, have an iP6 16 with very few apps... Appeared a few days after upgrade to 9.3. Has not shown up on my iP5s yet, upgraded that one about a day later... Eh, Apple, this *** big... Please FIX NOW.

  • by timc340,

    timc340 timc340 Mar 27, 2016 12:13 AM in response to able_ape
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 12:13 AM in response to able_ape

    Well put. Apple, where are you? Miilions now have iOS devices that effectively can't use the Internet. What are you doing about it?

  • by jnrburgers,

    jnrburgers jnrburgers Mar 27, 2016 12:20 AM in response to timc340
    Level 1 (9 points)
    Mar 27, 2016 12:20 AM in response to timc340

    I Am an affected user from Australia

    iPhone 6s+

    ios 9.2.1

     

    started happening to me this morning. I did not download any apps or try to install any updates.

  • by Obrechtstraat,

    Obrechtstraat Obrechtstraat Mar 27, 2016 12:54 AM in response to jnrburgers
    Level 1 (4 points)
    Mar 27, 2016 12:54 AM in response to jnrburgers

    I have this issue too. Links in Google simply don't work. Wikipedia is patchy. Some other websites are okay, but this is a serious bug. Beta testers should use the Feedback Tool to notify Apple.

  • by Brushton,

    Brushton Brushton Mar 27, 2016 12:54 AM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 12:54 AM in response to mizmantha

    This is exactly what is happening on my iPad.  I've turned Java off and safari will work but still can't open a link from mail, mail just freezes when I try.  I've cleared data, history, have done a complete backup and reset.  Also since doing the reset not all of my apps have completely downloaded. I'm working from Google Chrome at the moment, which is better, but even this doesn't go straight into a site with just one click.

     

    Please sort it out Apple as soon as possible!

  • by adamb0703,

    adamb0703 adamb0703 Mar 27, 2016 1:39 AM in response to juannadie76
    Level 1 (4 points)
    Mar 27, 2016 1:39 AM in response to juannadie76

    I have a theory here...

     

    When I reinstalled my phone from a back up taken yesterday morning via iTunes, whilst all the apps are "waiting" and some are "loading", I tried safari and it worked fine. All the links opened and there was no problem with it what soever. I tried this a few times during the stages where all the apps were still in a state of loading or some had completed.

     

    By the time all the apps had completely loaded, I then got the same issue as you guys with safari. Links wont open at all.

     

    Try backing your phone up to itunes now and then reinstalling the back up and see if you find the same issue...

     

     

    So is it possible that one of the apps is causing this somehow? The ones I have installed (aside from the standard apple ones are -

    BBC Sport, HSBC Business Banking, Dropbox, eBay, Facebook, Skyscanner, Google Maps, HL Live, CS Live, Runkeeper, TripAdvisor, Gmail, BT Wi-Fi, Super 6, LinkedIn, Met Office, Shazam, Sky Go, Cross Country Rail, Tunein Radio, Twitter, Sky +, British Airways, BT Sport, Waze, Whatsapp, All 4, Hola, ATG, Expedia, Oral-B, Skype, Sky Sports Mobile TV, Youtube, RSA Secure ID, BBC News, Messenger, CamScanner, Rate my loo, BBC iPlayer Radio, Good, GoToWebinar, World TV Plus, Premier Inn, Velocity, Hotel Tonight, Booking.com, Airbnb, LinkedIn Jobs.


    As I didnt have loads I thought I would list them...do we all have one that is the same that may be causing this problem?

     

  • by adamb0703,

    adamb0703 adamb0703 Mar 27, 2016 1:44 AM in response to adamb0703
    Level 1 (4 points)
    Mar 27, 2016 1:44 AM in response to adamb0703

    And just to add to my last post, when I checked the apps that were updated yesterday (27th) which is when I got this issue, they were - Airbnb, Booking.com, Velocity, Hotel Tonight, CamScanner, Messenger, GoToWebinare, Good, BBC iPlayer Radio, BBC News, Expedia, Youtube, Skype, Whatsapp, Waze, BT Sport, British Airways, Twitter, LinkedIn, iTunes U, Trip Advisor, Facebook, Run Keeper, Google Maps, HL LIve, Skyscanner....

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