mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by Mitjorn,

    Mitjorn Mitjorn Mar 27, 2016 2:37 AM in response to SteelCityRunner
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 2:37 AM in response to SteelCityRunner

    Then it's "update" - using the German version it's "aktualisieren" and I translated it without knowing how exactly it's called in the English one.

     

    So go ahead.

  • by Bonzo87ger,

    Bonzo87ger Bonzo87ger Mar 27, 2016 2:53 AM in response to Mitjorn
    Level 1 (4 points)
    Mar 27, 2016 2:53 AM in response to Mitjorn

    I tried it just a few minutes ago and it didn't work for me. I am running iOS 9.3 on my iPhone 6s Plus.

  • by Anitteb,

    Anitteb Anitteb Mar 27, 2016 3:06 AM in response to andres1712
    Level 1 (4 points)
    Mar 27, 2016 3:06 AM in response to andres1712

    hTHank you! I did the same thing yesterday and it helps. But what has Apple become....    

  • by csalik,

    csalik csalik Mar 27, 2016 3:07 AM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 3:07 AM in response to mor1s

    I have the same issue and demand a fix ASAP

  • by Georgios82,

    Georgios82 Georgios82 Mar 27, 2016 3:13 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 3:13 AM in response to mor1s

    Same issue on an iPhone 6s (128GB). I recently updated my firmware to iOS 9.3.

    Today suddenly when I tried to use my phone in the morning I could not use safari or any other iOS browser properly as all html links that I am clicking make the browser unresponsive. I tried restarting my phone, hard restart, clearing cache, resetting settings, disabling all third party browser plugins but nothing worked. The only "workaround" is disabling JavaScript as opening a new link seems to work, however this is not a solution since most websites don't function properly without JavaScript enabled.

     

    Btw I have contacted apple support on twitter but still no reply...

  • by ChrisdeBugh,

    ChrisdeBugh ChrisdeBugh Mar 27, 2016 3:38 AM in response to SINasTER
    Level 1 (4 points)
    Mar 27, 2016 3:38 AM in response to SINasTER

    Hi,

    I am currently in the middle of the following test :

    - deleted both Wikipedia and Booking apps
    - backup on ICloud

    - will perform full reinstallation and let you know the outcome

  • by Jowe79,

    Jowe79 Jowe79 Mar 27, 2016 3:57 AM in response to ChrisdeBugh
    Level 1 (4 points)
    Mar 27, 2016 3:57 AM in response to ChrisdeBugh

    Yah.... In my ipad air 1 until yesterday all fiine... But installed booking app and run it... The issue was come!!! I think some apps corromping the system...

    IN ipad2 of my father the same..  all fine until install booking... I think... Is the only app causes this big bug?? There are more apps corromping system Ios9.3!?? I wish fix with other update from apple.....!!

  • by Micke-49,

    Micke-49 Micke-49 Mar 27, 2016 4:16 AM in response to mor1s
    Level 1 (8 points)
    iPad
    Mar 27, 2016 4:16 AM in response to mor1s

    I have the same problem with links which will not open in Mail or Safari.

    I've tried all suggestions but the one using iTunes.

     

    To me it seems as if the problem appeared when I tried to update my ipad retina to ios 9.3 but that failed due to not having an internet connection (a reported bug).

     

    Oddly my iphone works fine. I'm on 9.2.1 on both of them and will not try to update to 9.3 on my iphone 6 until the fix is here.

     

    So let's hope for a fast solution to this error.

  • by steve2502,

    steve2502 steve2502 Mar 27, 2016 4:32 AM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 4:32 AM in response to mor1s

    Have the exact same problem here on my iPhone 6 - iOS 9.3 but only since Daylight Saving Time (B.S.T.) came into effect, everything was working fine yesterday (G.M.T.), all links in mail and safari were working as they should, not the case this morning though.

  • by Anitteb,

    Anitteb Anitteb Mar 27, 2016 4:47 AM in response to steve2502
    Level 1 (4 points)
    Mar 27, 2016 4:47 AM in response to steve2502

    The time change cannot be the culprit, I have the exact same problems since yesterday, still wintertime. There are as many explanations for the bug as affected users  

  • by LBWPN,

    LBWPN LBWPN Mar 27, 2016 4:57 AM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 4:57 AM in response to mor1s

    I also suspect booking.com app is one of the culprit. Though I also have the app installed on ipad and no crash yet.

  • by cjmed,

    cjmed cjmed Mar 27, 2016 5:11 AM in response to LBWPN
    Level 1 (5 points)
    Mar 27, 2016 5:11 AM in response to LBWPN

    Confirmed in my case!! iPhone 6s Plus 64Gb

     

    1.- Refresh install - Factory settings - 9.3

    2.- Links working. Many apps installed.

    3.- 3 days perfect and links working

    4.- Backup

    5.- Links working - After installing Booking - THE PROBLEM APPEARS. Links does not work.

     

    I will try now: uninstalling, back up, fresh install and restore... let see

  • by Ronensv,

    Ronensv Ronensv Mar 27, 2016 5:15 AM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 27, 2016 5:15 AM in response to mor1s

    same here - links dont work in Safar.

    i also have a problem with Siri in Hebrew - but that's for another forum..

  • by yulia84,

    yulia84 yulia84 Apr 3, 2016 1:26 AM in response to Ronensv
    Level 1 (4 points)
    Apr 3, 2016 1:26 AM in response to Ronensv

    I have been using iPhone 5 over 3 years

    Finally I have installed Opera mini for iPhone and Unibox app instead of Mail as described here:

    ******

     

    <Link Edited by Host>

  • by Yasshoir,

    Yasshoir Yasshoir Mar 27, 2016 5:34 AM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 5:34 AM in response to mor1s

    Unfortunately I have the same problem as well.

     

    I have an iPhone 6 64GB, just updated to the new iOS 9.3 a few days ago when you came out.

     

    I have now basically tried everything that I could to fix this problem:

    - I close all the apps and tried again.

    - I tried to clear and remove all website data including cookies and other information.

    - I tried to disable JavaScript entirely, but then the Safari was totally useless.

    - I tried to restart the phone.

    - I tried to hard reset the phone by holding Holman off button at the same time until the Apple logo appeared.

    - And finally I tried to set the phone back to its factory settings and set the phone up as a new phone.

    This method to worked for me, but as I started to install my apps, the issue came up again after a few hours.

     

    It's really frustrating how Apple could let this happen!

    I regret updating my phone and will think twice before updating my phone next time!

     

    Apple, kindly get back to us as soon as possible, we need to fix this issue immediately.

    The phone is almost useless without access to properly worki web browse!!

     

    Cheers,

    Yashar

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