Gilmak

Level 1 (9 points)

Desktops

Q: upgraded to El capitan now HP Photsmart will only scan in Black/white

I have just upgraded my iMac to El Capitan. My HP Photosmart 7520 now only scans from Launchpad and in Black/white ? any ideas ?

iMac (21.5-inch Mid 2011), Mac OS X (10.7.3), Full list appears but cannot play

Posted on Mar 27, 2016 7:12 AM

I have this question too

Solved

Level 7 (27,395 points)

A:

Go to the App Store and try running another Software Update. If your system does not automatically detect a new HP update..?

Try > http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-7520-e-All-in-One- Printer-series/5199461/model/5199462

Additionally have a look at > Mac Basics: Using a scanner - Apple Support and try using Image Capture instead of HP's Scan-ware.

Posted on Mar 27, 2016 8:39 AM

Q: upgraded to El capitan now HP Photsmart will only scan in Black/white

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by den.thed,Solvedanswer

den.thed Mar 27, 2016 8:39 AM in response to Gilmak
Level 7 (27,395 points)

Mar 27, 2016 8:39 AM in response to Gilmak

Go to the App Store and try running another Software Update. If your system does not automatically detect a new HP update..?

Try > http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-7520-e-All-in-One- Printer-series/5199461/model/5199462

Additionally have a look at > Mac Basics: Using a scanner - Apple Support and try using Image Capture instead of HP's Scan-ware.
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by Gilmak,

Gilmak Mar 27, 2016 8:03 AM in response to den.thed
Level 1 (9 points)

Desktops

Mar 27, 2016 8:03 AM in response to den.thed

Been on HP site, lots of people having problems once upgraded to El Capitan. Now downloading a new driver and will try that before going down your suggested route. Presently I can only scan from the Mac not direct from the HP as its no longer recognising my computer, yet my computer recognises the HP wirelessly ... and then its Black and White. Others are having problems saving the documents...I havent got that far yet !! No doubt I may be trying your suggestion before the afternoon is over, Many Thanks.
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by Gilmak,

Gilmak Mar 27, 2016 8:42 AM in response to den.thed
Level 1 (9 points)

Desktops

Mar 27, 2016 8:42 AM in response to den.thed

Failed to download from HP site, but managed via your link, so thanks for that. Loaded the new Driver and switched off Imac and Printer as I had read in other posts, and lo and behold when I switched back on my printer had found my computer and scans are in colour.
Thank you den.thed for your help.
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by den.thed,

den.thed Mar 27, 2016 8:43 AM in response to Gilmak
Level 7 (27,395 points)

Mar 27, 2016 8:43 AM in response to Gilmak

Sounds like the HP software and El Capitan are not playing well together.

Besides testing Image Capture, I would carefully check all of the settings on the HD scan window.
(FWIW Image Capture is the only thing that I have ever used for OS X scanning)
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by den.thed,

den.thed Mar 27, 2016 8:44 AM in response to Gilmak
Level 7 (27,395 points)

Mar 27, 2016 8:44 AM in response to Gilmak

That is great news.... You are welcome!
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