Q: itunes issue

How are you connecting?

Assuming you're running Windows, try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

If you don't see your connected device in iTunes for Mac - Apple Support - https://support.apple.com/HT203979

Device not listed immediately after upgrade - https://discussions.apple.com/thread/6573744 - try restarting

LincDavis July 2014 post on resetting sync services when iTunes not responding - https://discussions.apple.com/message/26308435#26308435

LincDavis June 2015 post on other things to try - https://discussions.apple.com/message/28397802#28397802

You're welcome.

tt2

I tried to do this, but I do not have an Apple Mobile Device USB Driver listed under Universal Serial Bus Controllers, Imaging Devices, Portable Devices or Other Devices, or MTB USB Device.

Can anyone help? I am running Windows 10 and the latest iTunes and iOS software. My laptop recognizes my phone, but iTunes does not. A different laptop and iTunes also recognize my phone, so I don't think it's the USB cord.

If you expand those sections then you should see one of them expand with a new entry when you connect your device.

tt2

Thanks for your idea. I have expanded them, and there is nothing listed about Apple Mobile Device USB Driver. See the screenshot below. It's like I need to add a driver for USB recognition... maybe?

Wait! I got it. Thanks, turingtest2.

Here's how I resolved the issue: I googled "apple mobile device USB driver missing on pc" and found the following at Apple Mobile Device USB Driver Missing:

Reply  Helpfulby Chengtai2 on Jun 23, 2015 3:49 PM

1. Go to Device Manager

2. Locate your Apple device (mine was under Portable Devices. It's very possible it's somewhere else for you.)

3. Right click it and select "Update Device Driver."

4. Navigate to C:\Program Files\Common Files\Apple\Mobile Devices\Support\Drivers and select that folder

5. Hit next. The driver should install and you'll see "Apple Mobile Device USB Driver" under the "Universal Serial Device USB Driver" section in Device Manager.

I hope I was able to help anybody who is still having this issue.

Did that no luck.

Open the device manager. Expand the sections.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the tell sound of Windows device connection and one section should gain a new entry. That should be your device.

Lastly, try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35 then you'll also need to roll back the library database in the way described in Empty/corrupt iTunes library after upgrade/crash.

tt2

I try All of this But nothing have change yet

See Re: Re: why on windows 10 itunes is not working? for a slightly more detailed version of my post above.

tt2