daninc28

Q: Safari is not responding and will not force quit

The Safari icon shows that Safari is open (the black dot that shows that an app is open is under the icon), but when I click on it the app does not open. I tried force quitting, by right clicking directly on the app and force quitting and also in the apple menu. None of these methods work. What do I do?

MacBook Pro

Posted on Mar 21, 2016 5:59 PM

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Q: Safari is not responding and will not force quit

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  • Helpful answers

  • by ~Bee,

    ~Bee ~Bee Mar 21, 2016 6:22 PM in response to daninc28
    Level 7 (31,802 points)
    Mac OS X
    Mar 21, 2016 6:22 PM in response to daninc28

    Daninc --

     

    What happens if you press the Command key along with the letter "n" key?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 21, 2016 8:22 PM in response to daninc28
    Level 10 (208,022 points)
    Applications
    Mar 21, 2016 8:22 PM in response to daninc28

    Please log out or restart the computer. Any change?

  • by Eric Root,

    Eric Root Eric Root Mar 22, 2016 6:39 AM in response to daninc28
    Level 9 (73,376 points)
    iTunes
    Mar 22, 2016 6:39 AM in response to daninc28

    What happens if you go to the Applications folder and double click on the Application? If it opens normally, your Dock alias may be corrupt. If that is the case, control - click on the Dock alias, then Options and uncheck Keep in Dock. Reopen Safari and then go back and check Keep in Dock.

     

    If Safari won't open from the Applications folder, see below.

     

    Safari Corruption       See post by Linc Davis

  • by daninc28,

    daninc28 daninc28 Mar 27, 2016 12:06 PM in response to ~Bee
    Level 1 (0 points)
    Mar 27, 2016 12:06 PM in response to ~Bee

    safari opens, but the original safari icon will not open

  • by daninc28,

    daninc28 daninc28 Mar 27, 2016 12:24 PM in response to ~Bee
    Level 1 (0 points)
    Mar 27, 2016 12:24 PM in response to ~Bee

    When I deleted the safari duplicate I had made I pressed command "n" and it took me to files and did not take me to safari as it had previously done when I had the safari duplicate open

  • by daninc28,

    daninc28 daninc28 Mar 27, 2016 12:25 PM in response to Eric Root
    Level 1 (0 points)
    Mar 27, 2016 12:25 PM in response to Eric Root

    it says "The application 'Safari' is not open anymore" when I click on it from finder

  • by daninc28,

    daninc28 daninc28 Mar 27, 2016 12:34 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 27, 2016 12:34 PM in response to Linc Davis

    I clicked log out and restart and I can't do either one. i click on both and the computer does not restart or log me out.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 27, 2016 12:40 PM in response to daninc28
    Level 10 (208,022 points)
    Applications
    Mar 27, 2016 12:40 PM in response to daninc28

    Please press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly to restart.

  • by jpdemers,

    jpdemers jpdemers Oct 2, 2016 2:45 PM in response to daninc28
    Level 1 (41 points)
    Mac OS X
    Oct 2, 2016 2:45 PM in response to daninc28

    This is not a Safari problem.  It happens with Firefox as well.

    Cannot force quit by any method, and there are no Firefox processes visible in Activity Monitor.

  • by Eric Root,Apple recommended

    Eric Root Eric Root Oct 3, 2016 7:14 AM in response to daninc28
    Level 9 (73,376 points)
    iTunes
    Oct 3, 2016 7:14 AM in response to daninc28

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - Mavericks

    Safe Mode - About

     

    Safe Mode - Yosemite


     

    Safe Mode - About El Capitan

     

    Safe Mode Startup – El Capitan.

     

    If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information