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Q: stuck with an icloud account that doesn’t work

hi,

 

some time ago i changed the email address associated with my apple ID from ‘info@myname.com’ to ‘myname@gmail.com’, which means that my apple ID changed too. the icloud account on my old iphone was still referred to by the old ID, but it somehow worked.

 

i set up my new iphone with an itunes backup of my old phone which transferred my icloud account to my new phone and now on the new phone the icloud account doesn’t work.

 

and here’s the problem: i can’t delete the account either because it asks for the password associated with the old apple ID to do so. and the old apple ID doesn’t exist anymore so. so now im stuck with a brandnew iphone with an icloud account that doesn’t work and that can’t be deleted either.

 

how can i solve this?

 

alex

iPhone 6s Plus, iOS 9.0.2

Posted on Mar 26, 2016 5:57 AM

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