mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by dabwat,

    dabwat dabwat Mar 27, 2016 3:10 PM in response to koldwyn
    Level 1 (20 points)
    iPhone
    Mar 27, 2016 3:10 PM in response to koldwyn

    I did a complete factory reset with customer service and it did NOT work.  I backed up my phone but did not reconnect and restore that information and it still doesn't work.

  • by Thomas6449,

    Thomas6449 Thomas6449 Mar 27, 2016 3:12 PM in response to mor1s
    Level 1 (33 points)
    iPad
    Mar 27, 2016 3:12 PM in response to mor1s

    I am, like others, beginning to wonder if Apple has been hacked. I just realised that some of the songs in my ITunes list had changed to Chinese characters for their title and artist.  I thought it had something with restoring my iPad mini in an attempt to get it working properly again, but...  the Chinese characters make me suspicious of a hack at Apple.

  • by JohnA913,

    JohnA913 JohnA913 Mar 27, 2016 3:12 PM in response to IgoriPhone
    Level 1 (8 points)
    Apple Watch
    Mar 27, 2016 3:12 PM in response to IgoriPhone

    GGoogle the Ipsw link for 9.2.1 and restore from the zip file. That's what I did. Problem solved

  • by zeerussians,

    zeerussians zeerussians Mar 27, 2016 3:17 PM in response to BARTdG
    Level 1 (4 points)
    Mar 27, 2016 3:17 PM in response to BARTdG

    I have been using iPhone from 2009 and I was happy with everything about iPhone. Yesterday was a day when the first time I had to download a third-party browser because of Safari is absolutely useless with this bug. It's just awesome as Apple likes to say. Apple smartphone is useless for using internet - it's awesome!

     

    And I absolutely agree with BARTdG:"...if it wasn't for the complete lack of information/communication. Apple are so arrogant towards their customers when they've screwed up."

     

    Thank you Tim, you lead the Apple to the right way. It's awesome!

  • by mottario,

    mottario mottario Mar 27, 2016 3:19 PM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 3:19 PM in response to mor1s

    My safari doesn't freeze, but it doesn't work when I click on any link, the same thing happens in the chrome browser. Disabling javascript haven't helped me.  I am using Google search app to navigate, but it's terrible!

  • by MoatHU,

    MoatHU MoatHU Mar 27, 2016 3:26 PM in response to mor1s
    Level 1 (8 points)
    Mar 27, 2016 3:26 PM in response to mor1s

    My Game Center now in addition to former issues, switched to Russian.... Yup, might be a hack...

  • by Crunk in OSx,

    Crunk in OSx Crunk in OSx Mar 27, 2016 3:36 PM in response to jimbolaya1312
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 3:36 PM in response to jimbolaya1312

    9.2   I haven't upgrade it since I got it repaired by a third party

  • by mcgeezer75,

    mcgeezer75 mcgeezer75 Mar 27, 2016 3:43 PM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 3:43 PM in response to mor1s

    I'm seeing this problem too. 

     

    What I can say is that on 21 March my iPhone 6S+ 64GB was working absolutely fine,  I know this because my Betfair App was working fine. 


    Yesterday on March 26 when I tried to use the Betfair app again I found I wasn't able to use the login link, Betfair confirmed that there was no problem their end and I could login through the browser portal anyway, at this point I was running 9.2.1.   I tried reinstalling the Betfair app but it still didn't work. 


    Also of note is that I have the Booking.com app installed. 


    In an effort to get the Betfair app to work I upgraded to 9.3.  The only App I installed between I installed between the 21 Mar and 26 Mar was a game called 'Super Arc Light'.  I can't help but think though that there has been some silent update which has broken all of this - it definitely affects 9.2.1 (13D20) and 9.3 (13E234).


    Not great from Apple and very disappointed.

  • by Tungie,

    Tungie Tungie Mar 27, 2016 3:47 PM in response to Slipstream85
    Level 1 (12 points)
    iPhone
    Mar 27, 2016 3:47 PM in response to Slipstream85

    I'm having the same problem on the iPhone 6 as well. Links won't open from email and causes it to freeze, links from news won't open.The update did cure a problem with phone defaulting to the music player when taking a call in my vehicle, but this is worse.

  • by limey1664,

    limey1664 limey1664 Mar 27, 2016 3:49 PM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 3:49 PM in response to mor1s

    The more i use apple, the more it feels like microsoft!  my 6 plus has been the most problematic of all i's I've had to replace twice due to the issue with flickering screen (something to do with slightly bending) now i can't open web pages? seriously apple!

    i want tiger back!

  • by Crunk in OSx,

    Crunk in OSx Crunk in OSx Mar 27, 2016 3:50 PM in response to jimbolaya1312
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 3:50 PM in response to jimbolaya1312

    9.2

  • by Tungie,

    Tungie Tungie Mar 27, 2016 3:51 PM in response to Slipstream85
    Level 1 (12 points)
    iPhone
    Mar 27, 2016 3:51 PM in response to Slipstream85

    I have an iPhone 6 with the same issues after the update. My wife has the same phone and was not affected.

  • by panda1988,

    panda1988 panda1988 Mar 27, 2016 4:09 PM in response to mor1s
    Level 1 (24 points)
    iPad
    Mar 27, 2016 4:09 PM in response to mor1s

    Ok, guess what. Here thee's another user that has same problem with Hyperlinks... ME.

    I wrote to @applesupport via Twitter and they told me to send em a DM and they would have gave me some kind of support (no answer though meantime).

    Anyway, trying to figure out myself why I have this problem, i made some exclusion's test at my home, under same wifi network.

    Me my mum and my GF are having iPhone 6s 64GB Space Grey. All have booking.com app (just to answer to whom think this is app-related but i don't think so)

    All of us are having iOS 9.3 13E234. I also have my dad with iPhone 5 32 and an iPad air 64. All this devices are using iOs 9.3 updated from iTunes and not OTA.

    The problem experienced by the ppl on this conversation though occurred just on MY iPhone 6s (what a lucky guy). I tried to total reinstall iOs and restore backup from iTunes but no help (not configured as new one, i can't lose my things that are stored since my first iPhone in 2008). I switched javascript, resetted history and cache... no help (and i lost my previously opened tab on safari and all my history on my macbook too since it was connected through iCloud). I tried to do all the things purposed online but no other helps.

    Oh, btw, the problem didn't started with iOS 9.3 immediately, but just last morning (after all our iPhones changed AUTOMATICALLY time clock in daylight saving time as expected)

    SO....

    So... what is the main difference from my IP6s and my gf and my mum that are working fine?...

    By software and data stored.... many difference that i don't want to investigate (none of them is an almost fresh new iPhone so, discover the cause would cost me so much time i don't have...) BUT hardware difference?? MY iPhone 6s has a SAMSUNG A9 chip. other iPhones 6s with no problems on hyperlinks have TSMC.

    So I ask in the community, is there ppl who are experiencing problems with iPhone and TSMC chip inside?

     

    Hoping to solve it ASAP, I use my iPhone in tethering and i browse the web with my MacBook Pro retina... what else shall I do?

  • by Philip Joe,

    Philip Joe Philip Joe Mar 27, 2016 4:13 PM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 4:13 PM in response to mor1s

    iphone 6plus user, This is a major malfunction by Apple and I'm sorry I updated this.  I've changed the clock back to the 25th and disabled JavaScript.  I've also disabled search engine suggestions and safari suggestions.  I have limited access in safari but without JavaScript some sites are limited.

    Apple better get the finger out and fix this soon, it's extremely damaging to them.  Theres nothing in the media about this, from looking here it appears to be a worldwide problem.

  • by GuvT,

    GuvT GuvT Mar 27, 2016 4:36 PM in response to mor1s
    Level 1 (8 points)
    Mar 27, 2016 4:36 PM in response to mor1s

    Just for the record: I have the unresponsive links and crashing when holding long on link on my 4s running 9.2.1. My workphone is a 6 on 9.2.1 with no problem (4s has booking.com/6 doesn't). Hope the fix covers 4s.

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