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Q: Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

Everytime I try to download an App, it says I have to verify my account information to continue. I have tried verifing, reentering, changing credit card, and changing shipping address. Everytime I input my credit card info and press enter it gos back to account info screen and say to call support. When I call support, the tell me that It might be something with shipping address. No help AT ALL. Does anyone know a work around for this?

iPhone 4

Posted on Sep 8, 2013 12:27 AM

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Q: Cant download apps because Itunes keeps asking me to verify account info. Does anyone have a work around?

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  • by turingtest2,

    turingtest2 turingtest2 Mar 27, 2016 7:13 PM in response to lisafromfrederick
    Level 10 (85,885 points)
    iTunes
    Mar 27, 2016 7:13 PM in response to lisafromfrederick

    There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a card, otherwise once the account is set up iTunes may still expect you to provide one, which you can subsequently remove. If you don't have or want to use a credit card at this time you can try this method...

     

    1. Enable the menu bar if needed with Ctrl+B (Applies to Windows only)
    2. Sign out of the iTunes Store from the Store item on the menu bar
    3. Go to iTunes Store home page
    4. Go to Quick Links > Redeem
    5. Sign in with your Apple ID
    6. Go through the screens, accepting the EULA, etc.  You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.

     

    It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use.

     

    man_jumping_hoops_sm_nwm.gif

     

    tt2

  • by Rahim Radhuan,

    Rahim Radhuan Rahim Radhuan Apr 1, 2016 11:26 PM in response to fyreous
    Level 1 (4 points)
    Apr 1, 2016 11:26 PM in response to fyreous

    i had the same problem.. and even worse that

    This account has been temporarily locked

    because too many attempting wrong secure question,

    how do i remember thing that 2 years before??

  • by gail from maine,

    gail from maine gail from maine Apr 2, 2016 8:33 AM in response to Rahim Radhuan
    Level 7 (26,134 points)
    iCloud
    Apr 2, 2016 8:33 AM in response to Rahim Radhuan

    Write them down somewhere and keep them in a safe place?

     

    GB

  • by Sandro88,

    Sandro88 Sandro88 May 8, 2016 3:05 PM in response to lisafromfrederick
    Level 1 (8 points)
    iPhone
    May 8, 2016 3:05 PM in response to lisafromfrederick

    This was my solution eventually:

     

    Made a new Apple ID, logged in with it, deleted the apps which I could no longer update and successfully re-downloaded them through my new Apple ID.

     

    Removing already installed apps is a crucial step, because they remain associated with your old Apple ID, which is essentially blocked if you have an unpaid balance on it.

  • by turingtest2,

    turingtest2 turingtest2 May 8, 2016 4:03 PM in response to Sandro88
    Level 10 (85,885 points)
    iTunes
    May 8, 2016 4:03 PM in response to Sandro88

    Wouldn't it have made more sense to pay your outstanding balance?

     

    tt2

  • by Sandro88,

    Sandro88 Sandro88 May 9, 2016 6:04 AM in response to turingtest2
    Level 1 (8 points)
    iPhone
    May 9, 2016 6:04 AM in response to turingtest2

    Thank you for your enlightening insight.

     

    If Apple allowed any other form of payment besides a credit card (which I don't have) I may have been able to pay my enormous debt of 99 cents, but alas they don't, so I can't.

  • by turingtest2,

    turingtest2 turingtest2 May 9, 2016 6:49 AM in response to Sandro88
    Level 10 (85,885 points)
    iTunes
    May 9, 2016 6:49 AM in response to Sandro88

    Here in the UK one can use credit, debit, or gift cards. Easy to forget the rules can be different elsewhere. Anyway, thanks for the explanation.

     

    tt2

  • by Sandro88,

    Sandro88 Sandro88 May 9, 2016 7:01 AM in response to turingtest2
    Level 1 (8 points)
    iPhone
    May 9, 2016 7:01 AM in response to turingtest2

    Yes, believe me, I've tried every suggestion I could find online before resorting to my eventual workaround solution. Using my debit card is also a no-go because it's Maestro; Apple only accepts Visa, MasterCard and AmEx. Apple needs to get into bed with PayPal or something, stat.

  • by gail from maine,

    gail from maine gail from maine May 9, 2016 8:20 AM in response to Sandro88
    Level 7 (26,134 points)
    iCloud
    May 9, 2016 8:20 AM in response to Sandro88

    Again, depending on the country your iTunes & App Store are in, and if you are using Family Sharing or not, but PayPal is an option under certain setups:

     

    Payment methods you can use in the iTunes Store, App Store, and iBooks Store - Apple Support

     

    Cheers,

     

    GB

  • by Sandro88,

    Sandro88 Sandro88 May 9, 2016 8:30 AM in response to gail from maine
    Level 1 (8 points)
    iPhone
    May 9, 2016 8:30 AM in response to gail from maine
    • PayPal (requires the account to be linked to a credit card)

     

    Fine print is a son of a so-and-so. Again, I've considered and tried pretty much everything. My solution is thus far the only one for the particular predicament I was in (and still am with my old Apple ID). Nonetheless, thanks for chiming in.

  • by gail from maine,

    gail from maine gail from maine May 9, 2016 8:39 AM in response to Sandro88
    Level 7 (26,134 points)
    iCloud
    May 9, 2016 8:39 AM in response to Sandro88

    Well, yes - that is how PayPay works. You have to have a card on file with PayPal in order to use it....not sure if the parenthetical note literally means a "credit" card. I'm guessing that if you are using PayPal, Apple would have no way to know what form of payment you are using. That is the point of PayPal - no payment card information is sent to the requester. From PayPal's Privacy Notice page:

     

    Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using PayPal, or with the third parties that offer or use PayPal Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.

     

    Have you tried using a Paypal account with a form of payment other than a Credit Card and had issues?

     

    GB

  • by Sandro88,

    Sandro88 Sandro88 May 9, 2016 8:51 AM in response to gail from maine
    Level 1 (8 points)
    iPhone
    May 9, 2016 8:51 AM in response to gail from maine

    Yes, I've researched the Apple/PayPal angle as well and it can solely be linked to a credit card, at least it is in the Netherlands. Unlike, say, eBay, where I've been using PayPal successfully for years by simply linking it to my bank account number.

     

    Thus far, I can't help but chalk this one up to Apple being difficult for no good reason... again. Luckily, the good outweighs the bad many times over, so it's all good.

  • by healiums,

    healiums healiums May 27, 2016 9:34 PM in response to Sandro88
    Level 1 (4 points)
    May 27, 2016 9:34 PM in response to Sandro88

    i experienced the credit card verification time out issue on my iPhone when I had 'Use mobile data' disabled in Settings > iTunes & App Store. By enabling mobile data I was able to verify my credit card. Seems like a software oversight.

     

    I'm using an iPhone 6S with software that's up to date.

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