mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by mastayogo,

    mastayogo mastayogo Apr 3, 2016 1:32 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Apr 3, 2016 1:32 AM in response to mor1s

    apparently it has to do with Universal links and the way apps like Booking register them in iOS:

     

    <Link Edited by Host>

  • by knweiss,

    knweiss knweiss Apr 3, 2016 1:31 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Apr 3, 2016 1:31 AM in response to mor1s

    Here's an explanation what's going on: *****

     

    <Link Edited by Host>

  • by Christina Kok,

    Christina Kok Christina Kok Mar 28, 2016 7:25 AM in response to AdrianaG
    Level 1 (9 points)
    iPhone
    Mar 28, 2016 7:25 AM in response to AdrianaG

    Thank you! This post is useful and best temp solutio.

  • by chris333chris,

    chris333chris chris333chris Mar 28, 2016 8:13 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 8:13 AM in response to mor1s

    I'm having also the problem with the not working links in safari. Disabling Javascript works for me so far - but this is not the solution because links from email still doesn't work. Shame to apple - quality of iOS is still terrible. Hopefully there is soon a patch which solve this problem - I'm using my apple devices for work, I'm ready to pay more money for apple devices - but if they doesn't work free of bugs, than I have to rethink about this.

  • by EllaSNM,

    EllaSNM EllaSNM Mar 28, 2016 8:23 AM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 28, 2016 8:23 AM in response to mor1s

    I have the exact same problem. I haven't seen a fix yet in any of the threads.

  • by rachtheboss,

    rachtheboss rachtheboss Mar 28, 2016 8:24 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 8:24 AM in response to mor1s

    Please be advised that I have got the same issue after I have installed the last update 9.3. As I'm using my iphone 6s for professional purpose this has got a bad impact on my work. Can you please advise (Apple) when the fixing issue update will be released?

  • by radpb61,

    radpb61 radpb61 Mar 28, 2016 8:25 AM in response to bknudsen
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 8:25 AM in response to bknudsen

    Using Outlook for email and google chrome as browser gives my 6s its email and web functionality back.  Thanks!

  • by m.vanrossem,

    m.vanrossem m.vanrossem Mar 28, 2016 8:49 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 8:49 AM in response to mor1s

    As everybody in the world of apple seems to have the same problem, lets just lay our phones and pads aside and wait for a day... or two ??

    Trust comes step by step and leaves galloping

  • by Lungtas,

    Lungtas Lungtas Mar 28, 2016 8:51 AM in response to m.vanrossem
    Level 1 (9 points)
    iPhone
    Mar 28, 2016 8:51 AM in response to m.vanrossem

    Has anyone tried wiping their device and setting it up as new ?

  • by IL mac,

    IL mac IL mac Mar 28, 2016 9:05 AM in response to knweiss
    Level 1 (4 points)
    Mar 28, 2016 9:05 AM in response to knweiss

    The article makes sense. Apparently the universal link database is part of the iTunes backup. That explains why the feature works as the phone was freshly restored back to a clean 9.3. But it fails as soon as a restore from iTunes backup was done. The corrupted DB was put right back in place. One almost has to have a "clean" backup in order to get it back to working order. If this proves to be the root cause, may be they should consider allowing an option to restore data only in iTunes backup. I stay away from a clean resinstall because I'll lose thousands of iMessages. Most of other things like mail and contacts are restored once you log in to iCloud but not iMessage. I think there is a way to download all the apps purchased on App Store on to a freshly restored new phone (at least I have done it once over the last couple days during all the experiments I did). So getting only all my messages back in a restore works for me. Well, this is just my situation. I'm sure others may need other options. Hope they fix this soon. Just amazed that Apple engineers overlooked a simple file size test if a huge association file did corrupt their DB. It almost like they focus so much on protecting from malicious intends, they let in a careless mistake.

  • by cocciaqua,

    cocciaqua cocciaqua Mar 28, 2016 9:05 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 9:05 AM in response to mor1s

    same problem for me, iPad Mini 4, not working links in Safari!! Really very frustrated!!

  • by WassimKad,

    WassimKad WassimKad Mar 28, 2016 9:08 AM in response to mor1s
    Level 1 (39 points)
    Mar 28, 2016 9:08 AM in response to mor1s

    You can have two temporary solutions:

    1- disable Java in safari by going to SETTINGS, SAFARI, Advanced, then switch off Java.

    2- use a different browser like dolphin

  • by James Johnson14,

    James Johnson14 James Johnson14 Mar 28, 2016 9:09 AM in response to mor1s
    Level 1 (18 points)
    Photos for Mac
    Mar 28, 2016 9:09 AM in response to mor1s

    Count me in on both an iPad Air 2 and iPhone 6s! Turning off javascript did bring Safari back.

  • by sailing70,

    sailing70 sailing70 Mar 28, 2016 9:13 AM in response to mor1s
    Level 1 (5 points)
    Mar 28, 2016 9:13 AM in response to mor1s

    Some people, who contacted Apple support, they say that this is a server issue, which does not depend on iOS version.

    I am puzzled ... I avoid going back to 9.2.1, I stay with the 9.3 upgrade and look impatient.

  • by WildChicken,

    WildChicken WildChicken Mar 28, 2016 9:15 AM in response to mor1s
    Level 1 (18 points)
    Mar 28, 2016 9:15 AM in response to mor1s

    Currently they are experiencing issues with hyperlinks in Safari. A restart typically is a temporary fix, and since your issue is related to Safari, turning off javascript is the only thing we have to do right now. Currently there is a fix in the work!

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