mizmantha

Q: Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire.  Safari opens fine, and if you type in a direct URL, it will go to the website just fine.  However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari.   Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

 

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab.  I feel like this should be a clue for someone smarter than I.

 

I have been tinkering for about an hour with it and I am at a loss.

 

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

 

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

 

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

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Q: Safari won't open any links and then freezes/crashes

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  • by Galileo634,

    Galileo634 Galileo634 Mar 28, 2016 9:36 AM in response to fiutare
    Level 1 (4 points)
    Mar 28, 2016 9:36 AM in response to fiutare

    Looks like is a Booking.com App issue, but once installed, problem won't disappear deleting it (read this post: https://bencollier.net/2016/03/unable-to-open-links-in-safari-mail-or-messages-o n-ios-9-3/). Hope Apple or Booking.com fix it ASAP

  • by josemca,

    josemca josemca Mar 28, 2016 9:47 AM in response to fiutare
    Level 1 (4 points)
    Mar 28, 2016 9:47 AM in response to fiutare

    Same problem here, I also uninstalled booking.com app, rebooted my 6S with iOS 9.2.1 and still crashes apps when opening links...

     

    Apple should solve this issue ASAP!

  • by prostovanka,

    prostovanka prostovanka Mar 28, 2016 9:51 AM in response to mizmantha
    Level 1 (4 points)
    Mar 28, 2016 9:51 AM in response to mizmantha

    Updated to iOS 9.3 from my iPhone 6S Plus 64GB by using the over the air update directly on the phone.
    Experiencing same Safari and Google Chrome issues. I was under impression that I might be the only one with this issue since I recently have taken my iPhone to Apple store for a screen replacement and they performed a sound (mic) diagnoses so I thought perhaps something there went haywire. I really REALLY REALLY Don't want to restore as "NEW" since that will wipe out all the data from apps that don't backup to iCloud. The update in 2015 FALL prevented my HEALTH APP from functioning and the app refused to take the iPhone and the Apple Watch as inputs for steps and such. That was due to the way that the files are encrypted, I had to backup my device to iTunes, then restore from that backup to get it to work. I have homekit and other services on phone that make it really annoying to reset because I then have to open each individual app and check settings to see what has and has not changed

     

    Hope to see a fix for this issue soon.

  • by jengels,

    jengels jengels Mar 28, 2016 10:06 AM in response to Stuartan
    Level 1 (4 points)
    Mar 28, 2016 10:06 AM in response to Stuartan

    I don’t have this problem, but I just did a clean install of iOS 9.0.3 onto a new device because of another Apple bug where some people can’t use Game Center. It’s a bother, but it’s a worthwhile thing to do. Now my problem is fixed.

    An iPhone is just a computer, and people have said to periodically do a clean install on your computers for probably decades!

    Nobody’s perfect! These support people and Apple engineers are not gods! They don’t have a solution for everything, and they gave you one and you weren’t willing to do it. Take a few hours and do a clean install and it will prevent other problems from appearing in the future. When it’s done, you’ll feel good about it too.

  • by Brushton,

    Brushton Brushton Mar 28, 2016 10:14 AM in response to Galileo634
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 10:14 AM in response to Galileo634

    The way I managed to get Mail and Safari working was to reset and to restore a backup copy from 23rd March.  Whilst the restore was in progress I deleted the apps including Booking.com before they were installed.  That was this morning and it's still working ok and hasn't crashed since. 

  • by Dariusz777,

    Dariusz777 Dariusz777 Mar 28, 2016 10:17 AM in response to jengels
    Level 1 (4 points)
    Mar 28, 2016 10:17 AM in response to jengels

    Hi,

     

    Huh, just finished with complete clean install (booking.com not installed)... Problem still there :-(

  • by Dariusz777,

    Dariusz777 Dariusz777 Mar 28, 2016 10:28 AM in response to Brushton
    Level 1 (4 points)
    Mar 28, 2016 10:28 AM in response to Brushton

    OK, I will give it a last chance and try to do it in exact way that Brushton did.... CU soon

  • by Dariusz777,

    Dariusz777 Dariusz777 Mar 28, 2016 10:42 AM in response to Dariusz777
    Level 1 (4 points)
    Mar 28, 2016 10:42 AM in response to Dariusz777

    OK finally! Its working back again, THX Brushton... Guys do the same like Brushton did, that really work :-)

  • by Brushton,

    Brushton Brushton Mar 28, 2016 10:50 AM in response to Dariusz777
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 10:50 AM in response to Dariusz777

    That's great news, let's hope another App update doesn't affect it again.  Hopefully Apple will get it sorted soon...

  • by Graham_ABZ,

    Graham_ABZ Graham_ABZ Mar 28, 2016 10:57 AM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 10:57 AM in response to mizmantha

    My wife’s iPad 2 had an issue verifying the iOS 9.3 update after installing it but the local Apple Store fixed it (we had to remove her device from the Find my iPhone App – then when it rebooted it allowed her to verify it with her own Apple ID rather than asking for the original [now defunct] one that the device was set up with out of the box a few years ago)…….so I thought it was safe to attempt the iOS upgrade on my iPad Air…. but obviously not!

     

    iOS .3 update failed to run on my iPad Air, It had been downloaded to my device for a while – I was just ignoring the update requests. I tried it 3 or 4 times but it couldn’t verify the download to upgrade with, said I wasn’t connected to the Internet – (suspect Apple had pulled it before I could install the downloaded updat

     

    However, even without running the upgrade and leaving me on iOS 9.2 the hyperlinks in Safari, Mail and Facebook stopped working ….they don’t work in Chrome either but if I hold them down..I do get the option to open them in a new tab! ….had to disable Java in Safari (works ok but some websites seem to be missing graphics)

     

    I'm also noticing that now when playing a Facebook clip and then closing it to return to Facebook...the clip carries on playing in the background somewhere (you can't return to it or stop it without shutting down Facebook itself)

  • by sjames0916,

    sjames0916 sjames0916 Mar 28, 2016 11:05 AM in response to Graham_ABZ
    Level 1 (4 points)
    Mar 28, 2016 11:05 AM in response to Graham_ABZ

    None of the above worked for me, so I just downgraded by phone to 9.2.1. Restored my iCloud settings and I'm not having the issue! I won't upgrade to 9.3 until Apple releases a fix. For now, this will do, as I'm now able to click on links!

  • by rolooo,

    rolooo rolooo Mar 28, 2016 11:19 AM in response to sjames0916
    Level 1 (4 points)
    Mar 28, 2016 11:19 AM in response to sjames0916

    How could you downgrade your iOS? I would do the same.

    Thanks for the help in advance!

  • by jrboxer66,

    jrboxer66 jrboxer66 Mar 28, 2016 11:54 AM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 11:54 AM in response to mizmantha

    I Am having the same problem, and its at its worst in Apple News. No links, no click through to any browser.

  • by vahan_petrosyan,

    vahan_petrosyan vahan_petrosyan Mar 28, 2016 12:17 PM in response to mizmantha
    Level 1 (4 points)
    Mar 28, 2016 12:17 PM in response to mizmantha

    Hello Have the same issue. I can't even open links from Google Search results. Please fix it asap.

    It is apparent that thing were changes a lot in company after Steve Jobs.

  • by adamb0703,

    adamb0703 adamb0703 Mar 28, 2016 12:17 PM in response to Brushton
    Level 1 (4 points)
    Mar 28, 2016 12:17 PM in response to Brushton

    Something really weird Miss/Mrs/Ms Brushton! Haha mine all seems fine now with the google maps app installed but I'm now wondering back further. I just had my phone changed on Saturday by Apple as he battery was draining very quickly and it also kept switching off when it was anywhere between 30%-92% charged. But the very first time it did this, I was using google maps at the time. May just be a coincidence. When they checked my phone they said there was a software issue that caused this problem in 9.2 and should have been fixed by 9.3 but it was still happening. I wonder if it's related?

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