Mark Nadell

Q: Slow internet on computer but not iOS

My internet connection to my computer is extremely slow (2-10 mbps), on multiple browsers tested, should be closer to 50 mbps. But when I test using my iPad or iPhone, it is much higher -- 30 - 40 mbps. Any ideas for troubleshooting?

I have tried rebooting to safe mode, using Disk Utility repair, etc. Slow with all 3 browsers (Safari, Chrome, and Firefox). Done all the usual reboot router (Airport Express) and modem, but since the iOS devices are running fine, I don't think that's the issue.

 

I have a MacBook Pro Retina with 16 mb ram running OS X 10.10.5.

 

Thanks for any help.

 

Mark

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Mar 28, 2016 7:42 AM

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Q: Slow internet on computer but not iOS

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  • by babowa,

    babowa babowa Mar 28, 2016 8:15 AM in response to Mark Nadell
    Level 7 (32,217 points)
    iPad
    Mar 28, 2016 8:15 AM in response to Mark Nadell

    Is your MBP in about the same location as your iDevices? (meaning the Wifi network/connection isn't going through too many walls, metal (refrigerator and such), etc). And, in case your model still has an ethernet port, have you tried checking the speed hooked up with the cable rather than wirelessly?

  • by Mark Nadell,

    Mark Nadell Mark Nadell Mar 28, 2016 8:24 AM in response to babowa
    Level 1 (70 points)
    Mac OS X
    Mar 28, 2016 8:24 AM in response to babowa

    Same spot. No ethernet on my MBP, unfortunately. Slow speeds occur right next to the router and modem, so no walls to deal with.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Mar 28, 2016 9:36 AM in response to Mark Nadell
    Level 6 (8,273 points)
    Mac OS X
    Mar 28, 2016 9:36 AM in response to Mark Nadell

    are you running any Mac Anti-Virus, Firewall and/or 3rd party network or system utility (little snitch, clean my mac, mac keeper)

    if so remove them now.

    remove them with prejudice if possible.

  • by Mark Nadell,Solvedanswer

    Mark Nadell Mark Nadell Mar 28, 2016 9:51 AM in response to JimmyCMPIT
    Level 1 (70 points)
    Mac OS X
    Mar 28, 2016 9:51 AM in response to JimmyCMPIT

    Fixed.

    I was not running any anti-virus, firewall, etc.

    Upon research, it looked like a PRAM re-set might do the trick. Which it did. Should have thought of that originally, but didn't think that would be an issue.

     

    Thanks for the help.

    Mark