mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by jayreef,

    jayreef jayreef Mar 28, 2016 11:34 AM in response to bumo
    Level 1 (4 points)
    Mar 28, 2016 11:34 AM in response to bumo

    Maybe Tim. Cook has not replied because he can click through to anything on his phoneimage.png

  • by tkboys,

    tkboys tkboys Mar 28, 2016 11:34 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 11:34 AM in response to mor1s

    NO LINKS with anything tied to iOS 9.3!  What the heck Apple.  I have one iPad I did not update and it is fine.  I updated all my work tools and they are all unable to connect to LINKS.  ZERO.  Send a fix immediately APPLE.  I need this capability for my work!

  • by mirkle,

    mirkle mirkle Mar 28, 2016 11:35 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 11:35 AM in response to mor1s

    Google links on safari and chrome suddenly stopped working on my iphone and I see I'm far from alone. I have found that I can open links on Chrome by holding the link and then choosing to view it in incognito mode. Strangely this doesn't work if you select incognito mode in the first place. This is really weird.

  • by Mickyosan,

    Mickyosan Mickyosan Mar 28, 2016 11:36 AM in response to FXDF
    Level 1 (4 points)
    Mar 28, 2016 11:36 AM in response to FXDF

    Not just mail. Have some fun with Safari. Enter a search and click on any of the returns.  Then watch Safari lock-up.  Then swipe out Safari to close it.  Then open Google Chrome which does at least allow you to click on a link which then opens the link in a new window.  A minor temp solution though not ideal.

  • by Ra Tec,

    Ra Tec Ra Tec Mar 28, 2016 11:37 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 11:37 AM in response to mor1s

    iPhone 6 Plus, 128 GB, same issue. Now trying Google Chrome as workaround as long as final Solution is not available.

  • by Landorhope,

    Landorhope Landorhope Mar 28, 2016 11:38 AM in response to bumo
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 11:38 AM in response to bumo

    I find it hard to believe that the apple software engineers did not test such a basic function as opening hyperlinks in safari and in mail apps.  You have to ask what competence exists in Apple these days since the real leader  of apple so sadly passed away. 

  • by sahandfromdarmstadt,

    sahandfromdarmstadt sahandfromdarmstadt Mar 28, 2016 11:39 AM in response to jayreef
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 11:39 AM in response to jayreef

    didnt fix my problem

  • by Indy73,

    Indy73 Indy73 Mar 28, 2016 11:42 AM in response to sahandfromdarmstadt
    Level 1 (4 points)
    Mar 28, 2016 11:42 AM in response to sahandfromdarmstadt

    I connected my phone to iTunes and restored as new phone. No problems so far

  • by ianmurphy7,

    ianmurphy7 ianmurphy7 Mar 28, 2016 11:48 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 11:48 AM in response to mor1s

    Having the same problem. Noticed it today, reminds me of how much I rely on quick searching via safari. Chrome only works when opening in new page. Won't bother calling apple but hopefully the posts will make a difference.

     

    Iphone 6s 128gb.

     

    not going to restore as why should we have to, please make a fix apple.

  • by Mickyosan,

    Mickyosan Mickyosan Mar 28, 2016 11:48 AM in response to Landorhope
    Level 1 (4 points)
    Mar 28, 2016 11:48 AM in response to Landorhope

    That's the nub of the problem.  Regardless of Apple patting themselves on the back for giving 9.3 seven beta versions, it clearly should've at least been eight.  I found out within five minutes of upgrading to 9.3 that the links didn't work so Apple don't tell me you weren't aware.  As I've already said, the launch of 9.3 should've simply been delayed until the problem was resolved.

     

    What was the rush?  Was the world going to stop rotating on its axis if 9.3 was launched when it was?  Is Night Shift crucial to the furtherance of humanity and the solving of the Syrian crisis?

     

    What a pitiful state of affairs, all of Apple's own making.  A classic example of how to alienate and infuriate your core customer base.

  • by IL mac,

    IL mac IL mac Mar 28, 2016 11:49 AM in response to Indy73
    Level 1 (4 points)
    Mar 28, 2016 11:49 AM in response to Indy73

    I've done that a few times and it worked every time restored as new. But not everyone can afford to start clean because without doing a restore from iTunes backup, I am losing thousands of iMessages. The problem could come back because my phone worked in 9.3 for a week until the problem started yesterday.

  • by KJWS,

    KJWS KJWS Mar 28, 2016 11:53 AM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 28, 2016 11:53 AM in response to mor1s

    OK. So no hyperlinks work & phone freezes. Glad I upgraded. Useless, as per. I normally refuse to upgrade until all the bugs are fixed but took a chance

    never again!

  • by Morac,

    Morac Morac Mar 28, 2016 11:55 AM in response to mor1s
    Level 1 (122 points)
    iPhone
    Mar 28, 2016 11:55 AM in response to mor1s

    I don't have this problem, but third party apps can hijack Safari web pages.  You can see this by opening a web page in Safari, triggering Siri and saying "remind me of this later".  If Siri creates a reminder for a third party app, then that app is hijacking Safari.  You can try deleting that app and repeating this until the reminder is not created for a third party app.

     

  • by Antón de Lucas,

    Antón de Lucas Antón de Lucas Mar 28, 2016 11:59 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 11:59 AM in response to mor1s

    Buenas tardes. Tengo el mismo problema en un IPAD Mini 2 con IOS 9.2.1, pero con una pequeña diferencia: da igual que seleccione o no el javascript.

    Ya he borrado la lista de datos, he apagado y reiniciado, reiniciado pulsando encendido y home .... vamos, ya he hecho de todo, incluido eliminar varias aplicaciones como bookings; y lo único que puedo hacer con este ladrillo es escribir en safari la dirección web completa y entonces si que abre la página (por ejemplo elpais.es). El fallo está en las redirecciones desde una lista de búsquedas. Por ejemplo: busco en google "El País" y me sale un listado de links y entre ellos "elpais.es", pues pulsando ahí se bloquea safari. Hay que salir, eliminar la página y escribir directamente "elpais.es" y se abre la web.

    Es curioso porque tengo también en casa un IPAD retina de 4º generación con IOS 9.2.1 y no tengo ese problema.

    He pensado en actualizar a 9.3 a pesar de los problemas que se comentan pero ya no me deja actualizar. Restaurarlo no me parece la solución ya que tengo que cargarle todo de nuevo y nadie garantiza que se solucione.

  • by mirkle,

    mirkle mirkle Mar 28, 2016 12:00 PM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 12:00 PM in response to mor1s

    After reading round this issue I notice that it is Booking.com that is mentioned as causing the problem. I installed and used the Tripadvisor app for the first time today, and wonder if this doesn't similarly create the problem.

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