Q: An unexpected error occurred - Apple tvOS 9.2

Have the same problem
purchased brand new ATV4

Does not play anything from the account

Does not allow to purchase new movies

"Unexpected error"

This was occurring for me when trying to watch Game of Thrones however it's now just stopped happening. However it still won't load the seasons separately only "all purchases".

I have the same problem, I can't play any of my purchased TV series anymore since last Friday. I have no problem with my purchased movies or music though.

AppleTV has always been a bit useless when it comes to helpful error messages I'm afraid....

Scott,

This is exactly the problem I have with certain films which will not stream on my ATV4, but are fine with other players such as MacBook, iPad, iPhone and even ATV3!

It is intriguing and faintly reassuring that Apple have certain suspicions about the causes.

You say that 'Support' would like to hear precise details from others with this problem.  Forgive my naïvety, but do you have a link or address for the individual(s) who are seeking this information.

Regards,  lim

http://www.apple.com/feedback/appletv.html

Thanks A_C,  I have now sent my data to Apple Support giving details of the 21% of my purchased movies that will not stream.

Fingers crossed!

Regards,  lim

As of 0800 UTC this morning, problems are resolved and all my purchases are available to stream. I hope it is the same for others who had this snag.

Regards,  lim

Still no TV series for me, none of them work

I'm having an issue now where most movies are shown with no artwork and are just blank boxes. They also are missing their title under the blank box. Anyone else?

All working here.