Apple Ferd
Level 1 (9 points)
iPad

Q: Newly purchased movies not showing up Video app

Whenever I purchase a new movie, it takes several days for it to show up in my video library on my iPad Pro. Shows up immediately on my iPhone. Anyone else have this problem and know how to fix it?

iPad Pro, iOS 9.3

Posted on Mar 28, 2016 5:46 PM

by byakugan1,Apple recommended
byakugan1 byakugan1
Level 1 (15 points)
A:

I have the exact same problem. Here's the fix: Go to settings --> iTunes & App Store --> select your Apple ID and sign out. Then sign in again with your apple ID. You'll now be able to see your newly purchased stuff in the videos app. Hope this helped.

Posted on Sep 18, 2016 7:23 AM

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Q: Newly purchased movies not showing up Video app

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  • by Demo,

    Demo Demo Mar 28, 2016 5:56 PM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 28, 2016 5:56 PM in response to Apple Ferd

    Have you tried closing the videos app and force restart the iPad? No data will be affected.

     

    Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find the app you want to close. Swipe up on the app's preview to close it.

     

    To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 28, 2016 6:03 PM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 28, 2016 6:03 PM in response to Demo

    Yes. I've tried that with no luck...just retried it again to be sure and newer movies still aren't showing up.

  • by Demo,

    Demo Demo Mar 28, 2016 6:06 PM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 28, 2016 6:06 PM in response to Apple Ferd

    Are the movies in the cloud and maybe not downloaded to the iPad? Try Settings>Videos>Show iTunes Purchases>On.

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 28, 2016 6:14 PM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 28, 2016 6:14 PM in response to Demo

    They aren't downloaded to the iPad. Only in the cloud. I have all my older movies showing up that are only in the cloud (the older movies even have the cloud symbol in the bottom right corner of the movie artwork in my library), it just takes several days after purchasing to show up. If I do download them, they show up but disappear if I delete them.

     

    I've tried logging out of iCloud, and also turning "show purchases" off then back on. Still nothing. It seemed to be whenever I would charge my iPad at night, the new movie would show up. but that's not the case, I charged last night and a couple movies I purchased over the weekend didn't show up.

  • by Demo,

    Demo Demo Mar 28, 2016 6:28 PM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 28, 2016 6:28 PM in response to Apple Ferd

    This is strange indeed. Have you tried turning off Wifi or turning on Airplane Mode in order to disconnect from the cloud and then enable the WiFi connection again in order to kick start everything?

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 28, 2016 6:31 PM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 28, 2016 6:31 PM in response to Demo

    Just tried and nothing. Thanks for all the suggestions by the way.

  • by Demo,

    Demo Demo Mar 28, 2016 6:47 PM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 28, 2016 6:47 PM in response to Apple Ferd

    If the movies are in the cloud, it can't be a storage issue, but I don't know what else to try that isn't radical. Check Settings>General>About>Available. See how much storage you have left. Also check Settings>GeneralStorage & iCloud Usage>Storage>Manage Storage and see if anything looks off in there.

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 28, 2016 6:53 PM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 28, 2016 6:53 PM in response to Demo

    Nothing looks crazy with storage. Have enough storage in iCloud and have 60 gb available on my iPad.

  • by Demo,

    Demo Demo Mar 28, 2016 7:13 PM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 28, 2016 7:13 PM in response to Apple Ferd

    Do you see the movies in the purchased tab of the iTunes App on the iPad? Where do you purchase the movies, not that it should matter? What happens if you purchase a movie on the iPad itself?

     

    Sorry for all of the questions, but I'm stumped here.

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 28, 2016 7:18 PM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 28, 2016 7:18 PM in response to Demo

    Yes, they show up under purchases and I typically do buy them on my iPad. When I purchase the movie, it'll ask if I want to download now, I usually select download later.

  • by Demo,

    Demo Demo Mar 28, 2016 7:27 PM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 28, 2016 7:27 PM in response to Apple Ferd

    I Might be missing something very simple, but for the life of me, I don't know what that would be at this point. I am going to mention bobseufert and Skydiver119  in hopes that one or both of them show up to lend a hand. They are very knowledgable and might be able to offer some insight.

     

    I'm sorry, but I have an early morning and have to sign off now. I will check back in the morning.

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 28, 2016 7:34 PM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 28, 2016 7:34 PM in response to Demo

    Thanks again for the suggestions.

  • by Demo,

    Demo Demo Mar 30, 2016 5:57 AM in response to Apple Ferd
    Level 10 (95,464 points)
    iPad
    Mar 30, 2016 5:57 AM in response to Apple Ferd

    I Didn't forget about you and apparently the trail that I left for the other people didn't work when I sent out my bat call. Have you had any success yet?

  • by Apple Ferd,

    Apple Ferd Apple Ferd Mar 30, 2016 6:26 AM in response to Demo
    Level 1 (9 points)
    iPad
    Mar 30, 2016 6:26 AM in response to Demo

    The movies have since shown up in my library but I don't think it's because of anything specific I've done. I think it's just them showing up a few days after the purchase like they typically do. I'll be getting a new one early next week and will see then if it comes in right away.

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