yuppiyo
Level 1 (0 points)

Q: CarPlay disconnects

Hi at all,

 

since 4 weeks I have a brand new car (Skoda Octavia) with built-in Apple CarPlay (it's an MIB2 system which is the same in the whole VW concern).

But from the very first day I have problems after connection my iPhone 6 with 8.4:

  • it's running for 10 minutes and then the connection is broken without any automatic re-connection
  • the iPhone is connecting and immediately disconnection. Then the infotainment system shows the error that the USB port is not supported (on iPhone no error message at all). When this is happening, I can only re-connect the phone when doing a reset (Home- and on/off-button pressed)


To hopefully solve this I did

  • several resets ((Home- and on/off-button pressed)
  • re-stored it as new iPhone, re-stored the iPhone with my backup (also with DFU mode, of course)
  • deleted the connections in my car and iPhone (under settings/general/CarPlay)
  • used three different original Apple Lighting cables
  • AND installed iOS 9 Public Beta 2 yesterday (with the same issues)
  • Called the Apple Support which suggested me all the points above (except the beta)

 

Finally, I took the iPhone 6 with iOS 8.4 of my girl friend and she has no CarPlay problems at all (really, I tested it 100 times for sure).

 

So my conclusions are:

  • The USB port in my car is ok
  • The light cable is ok
  • My iPhone is crap, at least the lightning port

 

Is there anybody who maybe had the same issues and could solve them? Maybe just my lightning port is defect.

Posted on Jul 23, 2015 6:34 AM

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yuppiyo

Q: CarPlay disconnects

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  • Helpful answers

  • by GDubbs66,

    GDubbs66 GDubbs66 Aug 14, 2015 2:25 PM in response to yuppiyo
    Level 1 (0 points)
    Aug 14, 2015 2:25 PM in response to yuppiyo

    I have new Pioneer AVIC F70DB with Carplay and using iPhone 6 with IOS8.4

    I also have been frustrated with the same constant disconnect problems and have unsuccessfully tried everything in efforts to resolve such as:

    1. Changing USB cables

    2. Restore iPhone 6 to "New Phone" & from Backup

    3. Visited the Apple Store and had 2 "Genius" appointments. Outcomes were:

          (a) updated firmware

          (b) restored phone from cloud backup

          (c) technician inspected my iPhone 6 particularly the lightening connection port and confirmed all appears OK.

          (d) advised that IOS8.4.1 was released yesterday i.e. 14 August 2015 and to update to this version, which I did. However Carplay continues to disconnect.

    Whilst the disconnects are frequently random and usually within 1min of attempting a connection, there are rare occassions where a connection is maintained.

    However, I'm then able to trigger an immediate disconnect through activating Pioneer's inbuilt navigation system.

     

    I believe I've now attempted all known troubleshooting options and am still no closer to even identifying the cause, let alone rectifying it. My next course of action will be to go back to my local Apple store and have my iPhone 6 thoroughly tested in the hope that the issue proves to be a fault in my iPhone 6 and that Apple will then hopefully replace the phone.

  • by sabadir,

    sabadir sabadir Oct 26, 2015 8:12 PM in response to GDubbs66
    Level 1 (4 points)
    Apple Pay
    Oct 26, 2015 8:12 PM in response to GDubbs66

    I had the same issues with my Pioneer SPH-DA120.  I upgraded to iOS 9.1 and the issues still happened.  I realized the issues started when I installed the MLB app.  It is CarPlay compatible.  I deleted the MLB app and I deleted Free Audio Books app (all the free books can be downloaded on Audible).   Fingers crossed...but I have not had disconnect problems since MLB disappeared.

     

    Just curious, what other CarPlay compatible apps are you running that are not standard?

     

    Sam

  • by sabadir,

    sabadir sabadir Oct 27, 2015 10:36 AM in response to yuppiyo
    Level 1 (4 points)
    Apple Pay
    Oct 27, 2015 10:36 AM in response to yuppiyo

    I had the same issues with my Pioneer SPH-DA120.  I upgraded to iOS 9.1 and the issues still happened.  I realized the issues started when I installed the MLB app.  It is CarPlay compatible.  I deleted the MLB app and I deleted Free Audio Books app (all the free books can be downloaded on Audible).   Fingers crossed...but I have not had disconnect problems since MLB disappeared.

     

    Just curious, what other CarPlay compatible apps are you running that are not standard?

     

    Sam

  • by mrbillwood,

    mrbillwood mrbillwood Jan 10, 2016 5:30 PM in response to yuppiyo
    Level 1 (0 points)
    Jan 10, 2016 5:30 PM in response to yuppiyo

    Hello!

     

    Issue Resolved with CarPlay "Device Not Connected" / Disconnecting Issue.

     

    I had the issue with Apple CarPlay disconnecting after roughly 2 mins after making connection with the lightning cable.

     

    I tried with two lightning cables and two iPhones (happened with one phone and not the other.)

     

    I found that the "Onavo" App that works as a VPN to save date is causing this disconnect with CarPlay.

     

    Go into : Settings --> General --> VPN and if "Onavo" is there remove it!

     

    Thanks!!

  • by Mark Tiller,

    Mark Tiller Mark Tiller Mar 29, 2016 8:56 AM in response to mrbillwood
    Level 1 (4 points)
    Mar 29, 2016 8:56 AM in response to mrbillwood

    Deleting the VPN and Onavo Also cured it for me....annoyingly when i was testing it outside my house it was working perfectly (as it was on the wifi not the VPN) when i drove away the trouble returned

  • by MbgMark,

    MbgMark MbgMark Jun 12, 2016 12:54 PM in response to mrbillwood
    Level 1 (4 points)
    Jun 12, 2016 12:54 PM in response to mrbillwood

    Love you!

    2 iphones, one disconnectlong... Tried everything

    read your post....switch off onavo and boom.

    All good!!!!