thahdeer

Q: my touch id is not worcking

today morning onwords my apple  touch id is not working  imean the fingerprint .. id ont know why last night onlu iuse to update the latest version also

Posted on Mar 28, 2016 1:25 AM

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Q: my touch id is not worcking

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  • by judysings,

    judysings judysings Mar 29, 2016 11:32 AM in response to thahdeer
    Community Specialists
    Mar 29, 2016 11:32 AM in response to thahdeer

    Hi thahdeer,

    I understand you updated your iPhone's iOS last night, and this morning your Touch ID is not working properly.   Can you provide a little more information about your issue?  What iPhone model?  Did you update to iOS 9.3?   Did the Touch ID stop responding immediately after the update, or were you able to use it last night after updating?   

    The resource below provides some basic troubleshooting steps for Touch ID:

    Use Touch ID on iPhone and iPad

     

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

     

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours 

     

    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

     

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Take care,