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Q: For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

 

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

 

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

 

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

 

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

 

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

 

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:48 AM

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Q: For those having problems with the iOS 9.3 update please read...

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  • by elcpu,

    elcpu elcpu Mar 29, 2016 12:05 PM in response to elcpu
    Level 6 (15,946 points)
    Photos for Mac
    Mar 29, 2016 12:05 PM in response to elcpu

    elcpu wrote:

     

    Update:

    I left my iPhone 5 charging all night and on Wi-Fi to see what happened. As of 10 am CDT no update shows up on my phone even though it is on 13E233. Hard to fathom why your 5S wants an update and my 5 does not. Like you, I will do nothing. My two iPad Airs also on 13E233 want an update also, presumably to 237 but no way to tell. I don't understand the lack of consistency among devices. Who knows, by tomorrow we may have 239.

     

     

    iPhone 5 Version.jpg

     

     

     

     

    Update:

    Solved part of the mystery. Even though I have 5.6 GBs open and 13E237 appears to take 1.4 GBs, my iPhone says "up to date" as I mentioned above. However, I just connected it to iTunes and sure enough, a new update shows up as available. The iPads want to update OTA but somehow my iPhone wants to update with iTunes only even though 5.6 GBs would be more than enough. As I have mentioned, I am not updating anything until the next build comes out "fixing" the links issue. Note the quotes on fixing, not Apple's finest hour!

  • by Demo,

    Demo Demo Mar 29, 2016 12:11 PM in response to hmzkv
    Level 10 (94,908 points)
    iPad
    Mar 29, 2016 12:11 PM in response to hmzkv

    I had this in my very first post. Maybe something in here will help.

    http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

  • by TxAggie69,

    TxAggie69 TxAggie69 Mar 29, 2016 12:19 PM in response to Inspiredby3
    Level 1 (4 points)
    Mar 29, 2016 12:19 PM in response to Inspiredby3

    I am extremely curious.  Did any apps "automatically" update or did you "manually" update any apps and which ones?  thanks

  • by Picnicmetoo,

    Picnicmetoo Picnicmetoo Mar 29, 2016 1:03 PM in response to Jaspben
    Level 1 (39 points)
    Photos for Mac
    Mar 29, 2016 1:03 PM in response to Jaspben

    I Contacted Apple Support on Twitter @AppleSupport as a DM (direct message) and had an answer in less than 2 hours.  I sent a printscreen of the new 9.3 build and they replied it was a new version/build and to install over the previous, it might fix any issues If I had experienced any (I have an Ipad Air with the first IOS 9.3 installed and no issues that I have found).

     

    I Have also seen there would be a new update in a few days to fix the hyperlink problem of which they are aware.  They did not state that in that reply to me--of which I got both a DM in Twitter and an email to answer.  I expect you can reach them on Facebook too (I don't do FB).  I have read that if you have booking.com installed its one of the major culprits in the hyperlink issue though there are others--it appears because some of the developers abused a new thing in coding (to put it simply).

  • by Picnicmetoo,

    Picnicmetoo Picnicmetoo Mar 29, 2016 1:04 PM in response to TxAggie69
    Level 1 (39 points)
    Photos for Mac
    Mar 29, 2016 1:04 PM in response to TxAggie69

    I Don't think anyone had an automatic install but we did have automatic downloads (ready to install) of the second build of IOS 9.3.

  • by PDB Milwaukee,

    PDB Milwaukee PDB Milwaukee Mar 29, 2016 1:18 PM in response to elcpu
    Level 1 (4 points)
    Mar 29, 2016 1:18 PM in response to elcpu

    I have iOS 9.3 Build 13E237 and it still does not fix the Mail freezing issue nor the Safari links issue.

  • by Nocki.u.Yogie,

    Nocki.u.Yogie Nocki.u.Yogie Mar 29, 2016 1:21 PM in response to PDB Milwaukee
    Level 1 (4 points)
    Mar 29, 2016 1:21 PM in response to PDB Milwaukee

    I also have iOS 9.3 Build 13E237 and it still does not fix the Mail freezing issue nor the Safari links issue.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 29, 2016 1:22 PM in response to PDB Milwaukee
    Level 5 (7,605 points)
    Notebooks
    Mar 29, 2016 1:22 PM in response to PDB Milwaukee

    Read Picnicmetoo's post 2 above yours - Apple had No Comment

     

    - the current update does not address the Safari etc. issue (it affects 9.2.1 as well)

     

    thanks to elcpu for finding this one > http://techcrunch.com/2016/03/28/its-not-just-you-clicking-on-links-in-ios-9-3-c an-crash-your-iphone/

  • by Jaspben,

    Jaspben Jaspben Mar 29, 2016 1:30 PM in response to Picnicmetoo
    Level 1 (12 points)
    iPad
    Mar 29, 2016 1:30 PM in response to Picnicmetoo

    i never did the new 9.3 as I was aware there were problems. All the problems I am having are with the 9.2.1 version which seems strange as I've not done the new update. I was previously using my iPad 3 before the weekend when the same problem appeared on that one, again 9.2.1 was only installed. I tried to do a back up before doing a reset as I wanted to start using my iPad Air more. iPad 3 wouldn't do the back up, said it had failed. As I had most apps etc already on the new iPad 2 air, I just went to using that one and deleted the iPad 3 from the iCloud. I did do some updates for apps over the weekend but the problem was already there, despite not using the iPad Air 2 since I got it at Christmas.

    i did have booking.com and now have removed it, restarted and I still have the same problems, I will not do the update for 9.3 until I know for sure it will fix it.

  • by JitzD,

    JitzD JitzD Mar 29, 2016 1:32 PM in response to SergZak
    Level 1 (4 points)
    Mar 29, 2016 1:32 PM in response to SergZak

    Trust blown ... No way to go restore previous version either

  • by Nocki.u.Yogie,

    Nocki.u.Yogie Nocki.u.Yogie Mar 29, 2016 1:35 PM in response to ChitlinsCC
    Level 1 (4 points)
    Mar 29, 2016 1:35 PM in response to ChitlinsCC

    It looks like we still have to wait for 9.3.1 to get it fixed.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 29, 2016 1:58 PM in response to Nocki.u.Yogie
    Level 5 (7,605 points)
    Notebooks
    Mar 29, 2016 1:58 PM in response to Nocki.u.Yogie

    may have no relation to software on iDevices (happens on iOS 9.2.1 too)

    - Universal Links protocol hits a database on Apple server(s) somewhere - my understanding is that the database connectivity middleware causes an infinite loop of searching to return a value, eventually slamming the App & device

    Some apps use it as well as Safari and Mail - Booking.com App is an example given in the article and has been mentioned here several times

  • by Picnicmetoo,

    Picnicmetoo Picnicmetoo Mar 29, 2016 2:06 PM in response to PDB Milwaukee
    Level 1 (39 points)
    Photos for Mac
    Mar 29, 2016 2:06 PM in response to PDB Milwaukee

    From what I've read on tech blogs, etc, the hyperlink, mail freeze, etc has to do with the problem with 3rd party developers who abused a new option for them.  i did read that Apple felt they needed to have some training for developers in the use of certain options.  I'm paraphrasing of course and at that just repeating what some of the more knowledgable bloggers seem to suspect or maybe even know. 

     

    I will mention this is why I don't do auto updates for apps on my Ipad since I use it extensively every day and want as few issues as possible.  BY manually loading app updates (after reading about what they contain) its easy enough, if I have some issues, to go back and either delete those apps or contact the developers.  Not to let Apple off the hook but I've been using computers and software since the early 80s and don't remember any not having a few bugs at first install.  Betas help a great deal, esp. Public betas, but issues often arise from a combination of installed software and its difficult to cover all the possible permutations of the millions of IOS devices.   BTW. I have been a Window person most of those years until the first Ipad and this Fall bought my first Macbook Pro and am totally Apple now so/but I know bugs LOL.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 29, 2016 2:22 PM in response to Picnicmetoo
    Level 5 (7,605 points)
    Notebooks
    Mar 29, 2016 2:22 PM in response to Picnicmetoo

    This i both confusing and informative from >

    ...

    It looks like this issue is related to Universal Links. With iOS 9, Apple introduced Universal Links, a brand new way to handle links with native apps. App developers, such as YouTube, can register domain names to open web links directly into an app, bypassing Safari.

     

    That’s why when you click on a youtube.com/somethingsomething link, iOS opens the YouTube app instead of loading a web page in Safari. This is a nifty feature, except when app developers abuse it.

    ...

    ... With 2.4MB worth of domain-name-to-deep-link entries, Safari and other apps crash when iOS checks links against its Universal Link database because this database is too big. ...

    If Safari crashes, that is NOT 3rd party developers fault

     

    What I understand Universal Links to be is "middleware"

  • by WendyinSonoma,

    WendyinSonoma WendyinSonoma Mar 29, 2016 2:23 PM in response to Demo
    Level 1 (8 points)
    iPad
    Mar 29, 2016 2:23 PM in response to Demo

    Well I hope they come up with something quick or I am going to run out and buy a Surface as I am dead in the water right now not being able to look at quotes and respond to inquiries

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