Q: My Macbook Air keeps restarting, and I receive a multi-lingual message saying: "You're computer restarted because of a probl ... My Macbook Air keeps restarting, and I receive a multi-lingual message saying: "You're computer restarted because of a problem." more
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Helpful answers
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Mar 29, 2016 1:10 PM in response to PlacedesVosgesby Jongliste,Does uninstalling Final Draft do any good ?
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Mar 29, 2016 1:15 PM in response to Jonglisteby PlacedesVosges,I haven't tried that. Do you mean as a diagnosis, because I need Final Draft for work so I cannot permanently de-install ...
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Mar 29, 2016 1:23 PM in response to PlacedesVosgesby Jongliste,No, sure, just to see where the problem is.
Unfortunately, if uninstalling does solve the issue, you're kind of out of options...
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Mar 29, 2016 1:33 PM in response to PlacedesVosgesby OGELTHORPE,It appears that the MBA has had kernel panics. Use these instructions to log and post the last one:
https://support.apple.com/en-us/HT201753
Ciao.
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Mar 29, 2016 2:01 PM in response to OGELTHORPEby PlacedesVosges,I hope I did this correctly: there were four or five instances of the re-start today, but I only found this one log. For what it's worth, I was not in safe mode (I don't even know what that is) and I was running safari and email and NOT Final Draft ...
It's very late here in France so I'm going to bed, so if I don't reply right away, please know it's not indifference - just the need for sleep! Thanks!
Anonymous UUID: 977359A7-217E-947D-D30B-6DE1C8C3CA4D
Tue Mar 29 18:06:35 2016
*** Panic Report ***
panic(cpu 0 caller 0xffffff8005a16df2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000008263409f, CR4: 0x00000000001627e0
RAX: 0xffffff801aa90000, RBX: 0xffffff80128c5000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff
RSP: 0xffffff809f58bb78, RBP: 0xffffff809f58bbc0, RSI: 0x0000000000000002, RDI: 0xffffff801aa90c00
R8: 0x00000000000002b1, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff80185690f0
R12: 0xffffff8006112f48, R13: 0xffffff8006029750, R14: 0xffffff801aa90c00, R15: 0xffffff80164b3980
RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff809f58b820 : 0xffffff800592ad21
0xffffff809f58b8a0 : 0xffffff8005a16df2
0xffffff809f58ba60 : 0xffffff8005a33ca3
0xffffff809f58ba80 : 0x0
0xffffff809f58bbc0 : 0xffffff7f8791ba68
0xffffff809f58bc00 : 0xffffff7f8792ab95
0xffffff809f58bc30 : 0xffffff7f8791c479
0xffffff809f58bc50 : 0xffffff7f879816a8
0xffffff809f58bc70 : 0xffffff7f8791c2dc
0xffffff809f58bca0 : 0xffffff7f8792a6a1
0xffffff809f58bd00 : 0xffffff8005eb6631
0xffffff809f58bd50 : 0xffffff8005efde62
0xffffff809f58bdc0 : 0xffffff80059e17de
0xffffff809f58be10 : 0xffffff800592ef8c
0xffffff809f58be40 : 0xffffff80059139f3
0xffffff809f58be90 : 0xffffff800592429d
0xffffff809f58bf10 : 0xffffff8005a0231a
0xffffff809f58bfb0 : 0xffffff8005a344c6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f87900000->0xffffff7f8796efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f86124000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f869de000
com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[193BB947-B51B-3D53-817C-34CEE 56B9E0E]@0xffffff7f8797d000->0xffffff7f879dcfff
dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f868b6000
dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f86124000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f869de000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f87900000
BSD process name corresponding to current thread: com.apple.WebKit
Mac OS version:
14F1605
Kernel version:
Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64
Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758
Kernel slide: 0x0000000005600000
Kernel text base: 0xffffff8005800000
__HIB text base: 0xffffff8005700000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)
System uptime in nanoseconds: 360026673699
last loaded kext at 247733235104: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f87f82000, size 69632)
last unloaded kext at 309074369768: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f87f82000, size 61440)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.6
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleHDA 272.18.3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleCameraInterface 5.36.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleIntelHD5000Graphics 10.0.6
com.apple.driver.AppleIntelFramebufferAzul 10.0.6
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleTopCaseHIDEventDriver 67
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSurface 97.4
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.AppleHSSPIHIDDriver 41.3
com.apple.driver.AppleMultitouchDriver 264.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 41.3
com.apple.driver.AppleIntelLpssSpiController 2.0.57
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleIntelLpssGspi 2.0.57
com.apple.driver.AppleIntelLpssDmac 2.0.57
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
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Mar 29, 2016 2:51 PM in response to PlacedesVosgesby notcloudy,PlacedesVosges wrote:
My MacBook Air keeps restarting - up to several times a day - all on its own. I receive a message that says "You're computer restarted because of a problem." This may have something to do with installing Final Draft 9 a few months ago; I'm not sure. I'm not great with technology and would appreciate any help!
Download and run this check then copy and past the results here - its recommended my quite a few posters here and will give a better view of what is going on with your mac.
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by Linc Davis,Mar 29, 2016 3:27 PM in response to PlacedesVosges
Linc Davis
Mar 29, 2016 3:27 PM
in response to PlacedesVosges
Level 10 (208,000 points)
ApplicationsThat kind of panic may be caused by a bug in OS X, or else by a hardware fault. I suggest that you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.
Before upgrading, check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.
Incompatible third-party software causes almost all problems with OS X upgrades.
Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.
If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.