HT204098: If Safari doesn't load a page or webpage items are missing

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cal0797

Q: In safari my page does not load, unless I refresh the search bar a few times. Then it loads fine. Can anyone help?

Recently any page I try to load does not load straight away, I have to keep on refreshing the page until eventually it loads. Sometimes it loads part of the page and then stops, sometimes nothing at all. My internet works perfectly on other web browsers just not on safari. Has anyone had the same issue, can anyone help?

MacBook Pro (Retina, 13-inch, Late 2012), iOS 9.3

Posted on Mar 29, 2016 8:44 AM

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Q: In safari my page does not load, unless I refresh the search bar a few times. Then it loads fine. Can anyone help?

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 29, 2016 9:22 AM in response to cal0797
    Level 10 (207,925 points)
    Applications
    Mar 29, 2016 9:22 AM in response to cal0797

    Have you taken the steps recommended in the support article?

  • by cal0797,

    cal0797 cal0797 Mar 29, 2016 12:49 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    Mar 29, 2016 12:49 PM in response to Linc Davis

    No, which support article?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 29, 2016 1:56 PM in response to cal0797
    Level 10 (207,925 points)
    Applications
    Mar 29, 2016 1:56 PM in response to cal0797

    The one linked right above the title of this thread. You came here from that page, or so it seems.

  • by cal0797,

    cal0797 cal0797 Mar 29, 2016 3:35 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    Mar 29, 2016 3:35 PM in response to Linc Davis

    Yes, I did take all those steps. Sorry

  • by Linc Davis,

    Linc Davis Linc Davis Mar 29, 2016 3:39 PM in response to cal0797
    Level 10 (207,925 points)
    Applications
    Mar 29, 2016 3:39 PM in response to cal0797

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.