Clemenmx1973
Level 1 (4 points)
iPod

Q: Ipod Touch disabled nothing works

Hello,

I have an iPod Touch 5g and my son decided to enter the passcode in like a million times.

 

Now it tells me to connect to itunes. When I do, it says:

 

"Do you want to allow this computer access to IpodName?"  Then I press continue and it come up with this:

 

"To allow access please respond on your iPod Touch." But whatever I do on my iPod (which is still disabled), nothing happens.

 

I want to erase everything  and set up as new.

 

And thanks for you help!

iPod touch, iOS 9.1

Posted on Mar 29, 2016 5:29 PM

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Clemenmx1973

Q: Ipod Touch disabled nothing works

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  • Helpful answers

  • by Jhp512,

    Jhp512 Jhp512 Mar 29, 2016 6:58 PM in response to Clemenmx1973
    Level 1 (25 points)
    iPod
    Mar 29, 2016 6:58 PM in response to Clemenmx1973

    Hello!

     

    You are first going to need to enter recovery mode on your iPod!

    Here are the steps:

    Erase your device with recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.

    iphone6-ios9-recovery-mode-screen.jpg

     

    3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

    4. Wait for the process to finish. Then you can set up and use your device

     

    Please let me know if this answered your question and helped you get that iPod working again!