Meg_rod

Q: Apple Watch won't charge

My apple watch keeps saying "Charging with this accessory is not supported by Apple Watch" but its the same charger Ive had since I purchased my watch. Theres no plastic on the charger and I have tried plugging it into several outlets.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.5)

Posted on Mar 29, 2016 9:02 PM

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Q: Apple Watch won't charge

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 29, 2016 11:39 PM in response to Meg_rod
    Level 7 (30,168 points)
    Apple Watch
    Mar 29, 2016 11:39 PM in response to Meg_rod

    Hi - try the following further checks:

     

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • If you are charging your watch via mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • In case of an issue with the power adapter, test also using one or more of the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Also try instead charging via a USB port on a computer
      • Ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch, charging cable and/or power adapter checked under warranty:

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support