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Helpful answers
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Mar 29, 2016 11:39 PM in response to Meg_rodby Jonathan UK,Hi - try the following further checks:
- The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
- The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
- Some watch docks, stands, cases or protectors might hinder this.
- If you are charging your watch via mains power:
- Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
- In case of an issue with the power adapter, test also using one or more of the following:
- The genuine Apple USB Power Adapter that was supplied with the watch, or;
- A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- An Apple-certified (MFi) third-party 5W USB power adapter.
- Also try instead charging via a USB port on a computer
- Ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch, charging cable and/or power adapter checked under warranty:
More information:
Check your battery and charge your Apple Watch - Apple Support