xjx

Q: OS X 10.11.4 freezing and/or crashing while using Safari

Hi everyone!

 

Have others experienced freezing and sometimes crashing of Mac OS X 10.11.4 while using Safari? Is this a known issue or is it just me?

 

The way this manifests itself is that scrolling and mouse movements suddenly start to get slow and jerky. Then, within 30 seconds to a minute, the keyboard stops working and mouse clicks no longer have an effect, but the mouse cursor will still move. Then it either stays that way indefinitely or the system crashes. The only recourse is to force a reboot using the power button.

 

This happens to me every other day, but I cannot reproduce it on demand. I believe (but I'm not certain) that the first such crash has occurred before the recent upgrade to 10.11.4.

 

This is on a

 

Mac mini (Late 2012)

Mac OS X 10.11.4

Safari 9.1 (11601.5.17.1)

 

Cheers

Mac mini, OS X El Capitan (10.11.4)

Posted on Mar 28, 2016 2:06 AM

Close

Q: OS X 10.11.4 freezing and/or crashing while using Safari

  • All replies
  • Helpful answers

Page 1 of 17 last Next
  • by theratter,

    theratter theratter Mar 28, 2016 2:13 AM in response to xjx
    Level 4 (3,907 points)
    Desktops
    Mar 28, 2016 2:13 AM in response to xjx

    No, you are the only one I've seen report the problem.

     

    Try each of these in order. Test to see if the computer is working properly:

     

    1. Reset the PRAM
    2. Reset the System Management Controller (SMC)
    3. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
    4. Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
    5. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
    6. Download and Install the OS X El Capitan 10.11.4 Combo Update.
  • by xjx,

    xjx xjx Mar 28, 2016 5:31 AM in response to theratter
    Level 1 (22 points)
    Mac OS X
    Mar 28, 2016 5:31 AM in response to theratter

    Thanks, but it seems other reports of the same issue are coming in now: 10.11.4 Safari freeze

     

    So I'll hold off from reinstalling everything. Maybe this will get fixed.

     

    Cheers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 28, 2016 9:40 AM in response to xjx
    Level 10 (207,963 points)
    Applications
    Mar 28, 2016 9:40 AM in response to xjx

    Please open the Safari preferences window and select the Security tab. Uncheck the box marked Allow Plug-ins. Any improvement?

  • by SebSemmi,Helpful

    SebSemmi SebSemmi Mar 29, 2016 8:14 AM in response to Linc Davis
    Level 1 (18 points)
    Mac OS X
    Mar 29, 2016 8:14 AM in response to Linc Davis

    I have the same problem with my rMBP Early 2015 with 10.11.4. The whole system freezes, even the Forcetouch Trackpad stops working. There will be now System Diagnostics Report generated, so the problem will probably not be sent to Apple…


    I think, it's always in Safari when I start watch an embedded video. Plug-ins are not allowed and I already did a PRAM and SMC Reset. It's probably a bug in 10.11.4 and Webkit

  • by lost_james,

    lost_james lost_james Mar 29, 2016 11:13 AM in response to SebSemmi
    Level 1 (4 points)
    Mac OS X
    Mar 29, 2016 11:13 AM in response to SebSemmi

    Two times this has happened to me. The first time I clicked a Youtube video and the whole system froze. The second time I entered Apple.com and wanted to watch the last keynote. As soon as the video started, the system froze.

     

    And yes, the force trackpad stops working as well.

     

    Please, Apple, acknowledge this.

  • by aljuda,

    aljuda aljuda Mar 29, 2016 11:16 AM in response to theratter
    Level 1 (12 points)
    Mac OS X
    Mar 29, 2016 11:16 AM in response to theratter

    Just read that apple know about this and are talking about a fix soon

  • by SebSemmi,

    SebSemmi SebSemmi Mar 29, 2016 11:20 AM in response to aljuda
    Level 1 (18 points)
    Mac OS X
    Mar 29, 2016 11:20 AM in response to aljuda

    good to hear. can you provide a link?

  • by lost_james,

    lost_james lost_james Mar 29, 2016 11:35 AM in response to SebSemmi
    Level 1 (4 points)
    Mac OS X
    Mar 29, 2016 11:35 AM in response to SebSemmi

    I think Apple meant about some problems in iOS 9.3. They haven't said anything about OS X 10.11.4.

  • by broozar,Helpful

    broozar broozar Mar 29, 2016 2:01 PM in response to xjx
    Level 1 (13 points)
    Desktops
    Mar 29, 2016 2:01 PM in response to xjx

    I am experiencing the same on my late 2015 retina iMac. Before the update to 10.11.4, everything was stable, after the update, i am getting freezes regularly (5 in the last 3 days) and unprompted reboots (3 in the last 3 days) too. Of course I have done the usual pram reset etc. routines already. Memtests and hardware diagnostics check out too, temperatures are between 35 and 45 degrees across all sensors.

     

    What's noteworthy is that I don't use Safari as my primary browser, I use Chrome, yet the connection with Youtube seems obvious, as it too likes to freeze when playing back videos for a prolonged amount of time. Is it a codec issue, memory, graphics drivers, something else?

     

    I am depending on OSX for my work, I can't have the system freeze in the middle of e.g. a live recording session for no apparent reason. Apple, I need a fix ASAP.

  • by aljuda,

    aljuda aljuda Mar 30, 2016 1:12 AM in response to SebSemmi
    Level 1 (12 points)
    Mac OS X
    Mar 30, 2016 1:12 AM in response to SebSemmi

    Sorry misread your post what i read was for IOS 9.3

  • by Lexiepex,

    Lexiepex Lexiepex Mar 30, 2016 1:55 AM in response to xjx
    Level 6 (10,477 points)
    Mac OS X
    Mar 30, 2016 1:55 AM in response to xjx

    You have had  large number of answers already.

    A lot of people have had the same and different issues on a system where the 10.11.4 uppdate was downloaded almost immediately from the Appstore when announced.

    You solve this most of the time by downloading the Combo Update and installing it. As said in the first post from theratter that you received.

    Have fun.

  • by SebSemmi,Helpful

    SebSemmi SebSemmi Mar 30, 2016 3:56 AM in response to Lexiepex
    Level 1 (18 points)
    Mac OS X
    Mar 30, 2016 3:56 AM in response to Lexiepex

    Nope, installing the Combo Update doesn't solve anything. I did it yesterday and today I encountered the same problem again. It's bug, probably in Safari, and we have to wait for Apple to release a fix

  • by xjx,

    xjx xjx Mar 30, 2016 3:56 AM in response to Lexiepex
    Level 1 (22 points)
    Mac OS X
    Mar 30, 2016 3:56 AM in response to Lexiepex

    That is not my conclusion at all. There is not a single person who has reported the problem fixed after reinstalling from the Combo Update or following any of the other advice. On the contrary. Also, as I understand it, theratter describes a generic procedure to deal with any and all systems issues, unrelated to my specific issue.

  • by Lexiepex,

    Lexiepex Lexiepex Mar 30, 2016 4:09 AM in response to xjx
    Level 6 (10,477 points)
    Mac OS X
    Mar 30, 2016 4:09 AM in response to xjx

    His post ends with the Combo Update.

    You did not search good enough in the threads here.

    It was even in the press: see for example:

     

    http://osxdaily.com/2016/03/26/resolving-problems-with-os-x-10-11-4/

Page 1 of 17 last Next