Q: Error when restoring iPhone 6

Hi, I just got an Iphone 6 and have been trying to restore my backup from iTunes from my old Iphone 5. It goes about halfway and then says there is an error. Everytime I try it, another backup is created. It will not let me get my apps, music, contacts, or anything back. I restarted my computer and got the same error. Any help? Thanks

iPhone 6, iOS 9.3

Posted on Mar 28, 2016 8:54 PM

I have this question too

Q: Error when restoring iPhone 6

All replies

Helpful answers

by brenden dv,

brenden dv Mar 30, 2016 8:23 AM in response to mdsimmons17
Community Specialists

Mar 30, 2016 8:23 AM in response to mdsimmons17

Hi mdsimmons17,

Welcome to the Apple Support Communities! I'm sorry to hear you are having these issues with your new iPhone. I'm a bit unclear on the exact error you are seeing, but if you continue to have issues transferring your data from your old iPhone, you may find the information and troubleshooting steps outlined in the following articles helpful:

Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support

Regards
Reply options

Link to this post

Q: Error when restoring iPhone 6

All replies Helpful answers

by brenden dv,

All replies

Helpful answers