sha237
Level 1 (4 points)
Mac OS X

Q: Camera not connected

Hi,

 

I click Facetime and Photobooth application but i get "camera not connected" message. Other than the message, there is also no green light on the camera. I had try terminal "sudo killall VDCAssistant" and restart few times but still not working. FYI I just bought this apple macbook pro on 20th February 2016.

 

Thank u,

Faisha

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.4)

Posted on Mar 30, 2016 12:28 AM

Close
sha237

Q: Camera not connected

  • All replies
  • Helpful answers

  • by EZ Jim,

    EZ Jim EZ Jim Mar 30, 2016 11:16 AM in response to sha237
    Level 7 (22,547 points)
    Mar 30, 2016 11:16 AM in response to sha237

    sha237 wrote: ... bought this apple macbook pro on 20th February 2016...

     

    Because your Mac is so new, I suggest you take it back to the store as soon as possible and politely ask them to check whether it needs repair or replacement. If it does not they can show you how to make it work.

     

    If you would rather try to fix the problem yourself before seeking professional help, here are the other things a user can do:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.4