HT203161: Isolating issues in Mac OS X

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nettsie

Q: how to get rid of the spinning ball of death forever

how to get rid of a spinning ball that will not go away on,y on amazon.com

iMac (21.5-inch, Late 2012)

Posted on Mar 29, 2016 8:25 AM

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Q: how to get rid of the spinning ball of death forever

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  • by MrHoffman,Solvedanswer

    MrHoffman MrHoffman Mar 30, 2016 11:37 AM in response to nettsie
    Level 6 (15,627 points)
    Mac OS X
    Mar 30, 2016 11:37 AM in response to nettsie

    Does the problem occur on any other web sites?

     

    Does the problem exist if you boot into Safe Mode?

     

    Do you have add-ons or extensions present?    Remove any add-on anti-virus, any add-on anti-malware, any performance-optimizing tools, any cache-cleaners or otherwise using the providers' directions for removal, clear out the cache and related settings in Safari.   Also disable or remove any add-on extensions within Safari.

     

    Enable the Developer menu in Safari (Preferences > Advanced > Show Develop Menu in tool bar) and then select Develop > Empty Caches.