tranhtb

Q: iMessage on Macbook Pro is not sending messages

Hi,

 

I've been having an issue with my iMessages on my mac. My account is connected with my iPhone 6Plus and message forwarding is activated. On my mac, it is updating with all the messages people send me, but when I try to send messages it tries to send it as an SMS message and ends up not sending at all. Here are the methods I have tried:

1. Logging off the account on both Mac and iPhone

2. Turning off message forwarding & turning it back on

 

Please help. Thank you!

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 30, 2016 12:14 PM

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Q: iMessage on Macbook Pro is not sending messages

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 30, 2016 1:37 PM in response to tranhtb
    Level 9 (72,994 points)
    Applications
    Mar 30, 2016 1:37 PM in response to tranhtb

    Hi,

     

    Does your 1. mean you signed out of the Apple ID ?

     

    Sign out on the Mac and then Quit the App and add back the Apple ID after restarting the App.

     

     

    3Sigcopy2.png

    9:37 pm      Wednesday; March 30, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by tranhtb,

    tranhtb tranhtb Mar 30, 2016 2:50 PM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Applications
    Mar 30, 2016 2:50 PM in response to Ralph Johns (UK)

    Yeah, I logged out of my Apple ID and logged back in. My contacts and messages still show up as SMS (green) instead of blue.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 31, 2016 11:21 AM in response to tranhtb
    Level 9 (72,994 points)
    Applications
    Mar 31, 2016 11:21 AM in response to tranhtb

    Hi,

     

    Try these things separately:-

    1) NVRAM Reset How to Reset NVRAM on your Mac - Apple Support

    2) Safe Boot

     

    Both clear certain caches that are not touched even in a regular reboot.

     

    If that does not seem to work then check you can see the Serial Number of the Mac in "About this Mac" from the Apple Icon Menu top left.

    In EL Capitan it is in the Overview tab.

     

    If this is not there then the iMessages account will not log in.

    It can be missing if you have had the Logic/Mother board replaced and someone has not "flashed" the number back to the new board.

    You will need to either visit an Apple Store or the place you got it repaired to have it put back.

     

    If 1) and 2) have not worked and the Serial Number is there then you will need to call Apple Support.

    Explain you have an Apple ID issue (free to fix).

    You will need to tell them it is the Mac's use of the ID with just the iMessages servers.

    The Level one responders are generally using a script to help in Apple Care cases.

    Most likely you will have to ask to speak to someone higher.

    Level 2s are still likely to get you to test many settings and things and possible do Data grabs  and involve the Engineers.

    Politely insist that you want the Server reset in relation to your Mac's use of the ID.

    At this point they will probably tell you it will take 24 hours (most people seem to report a "fix" overnight)

    You DO NOT need to do a Reinstall or an Update to "fix" this.

     

     

     

     

    3Sigcopy2.png

    7:21 pm      Thursday; March 31, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad