3macman
Level 1 (12 points)
iTunes

Q: iTunes Library Disappeared!

My iTunes library with over 60G of songs is all vanished.  This happened after the last update.  I followed this link (If you don't see your content after you update iTunes - Apple Support) to resolve the issue but it didn't work.  2 questions:

 

1.  Can anyone help please?

2.  Is this a typical error when someone updates iTunes?

 

Thanks.

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.4)

Posted on Mar 29, 2016 5:16 PM

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3macman

Q: iTunes Library Disappeared!

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  • by Limnos,

    Limnos Limnos Mar 29, 2016 5:21 PM in response to 3macman
    Level 9 (54,195 points)
    Mac OS X
    Mar 29, 2016 5:21 PM in response to 3macman

    About as typical as breaking a leg when you go skiing. It happens on occasion to a small percentage.

     

    Our main resource for help would be to recommend that article to you.  If it does not work you need to explain to us carefully at what stage it didn't seem to work.  Otherwise we are just wildly guessing.  It has worked for hundreds (thousands) of others for the past 15 years so if it isn't for you we need to know why.

     

    ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561

     

    If you don't see your content after updating iTunes  - https://support.apple.com/kb/HT203225

  • by 3macman,

    3macman 3macman Mar 30, 2016 4:02 PM in response to Limnos
    Level 1 (12 points)
    iTunes
    Mar 30, 2016 4:02 PM in response to Limnos

    Thanks Limnos - I think the issue is resolved - I had put all the songs on iCloud and noticed in the preferences the iCloud Music Library box was unchecked.  I checked it and it is downloading the music.   Could it be that simple or do I need to do something else?

     

    Thanks again.

  • by turingtest2,

    turingtest2 turingtest2 Mar 30, 2016 4:16 PM in response to 3macman
    Level 10 (86,362 points)
    Apple TV
    Mar 30, 2016 4:16 PM in response to 3macman

    If the files were still stored on your computer iTunes may now be downloading duplicate files when it doesn't have to.

     

    tt2