HT206203: If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3

Learn about If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3
annette459
Level 1 (4 points)
iPad

Q: Updating from iOS 6.?? To iOS 9.3

my iPad is running on 6.something and I need 9.3 to run newer programs. I am having trouble updating what can I do?

iMac

Posted on Mar 30, 2016 7:44 PM

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annette459

Q: Updating from iOS 6.?? To iOS 9.3

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  • Helpful answers

  • by bobseufert,Helpful

    bobseufert bobseufert Mar 30, 2016 11:40 PM in response to annette459
    Level 6 (13,686 points)
    iPad
    Mar 30, 2016 11:40 PM in response to annette459

    First make sure it's updatable. iPad 1 (no camera) can Only be updated to IOS 5.1.1.

    Second. If it can be updated but you can't do it over the air you need to use iTunes on your computer to do it.

  • by sberman,

    sberman sberman Mar 30, 2016 10:03 PM in response to annette459
    Level 8 (39,090 points)
    Mar 30, 2016 10:03 PM in response to annette459

    I have a small addition to bobseufert's always excellent remarks, with which I agree ...

     

    Since your iOS is so old (more than three years), I assume your iMac's software may well be very old also.

     

    In order to upgrade to iOS 9, you need a reasonably current version of iTunes.  Current iTunes is 12.3.3.  (You need at least iTunes 12.3.2 to continue.)

     

    Using an iTunes this current requires at least OS X 10.8.5.  (Current is OS X 10.11.4.)

     

    Make sure you have recent enough iTunes and recent enough OS X before starting to upgrade iOS.