Demo

Q: For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

 

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

 

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

 

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

 

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

 

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

 

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:48 AM

Close

Q: For those having problems with the iOS 9.3 update please read...

  • All replies
  • Helpful answers

first Previous Page 14 of 20 last Next
  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 30, 2016 10:27 AM in response to elcpu
    Level 5 (7,605 points)
    Notebooks
    Mar 30, 2016 10:27 AM in response to elcpu

    Some folks use their iDevices all day every day as part of their Business Process - these folks may do a risk/reward analysis and conclude that "who cares if it is *still* busted?!?"

    * If I am reading right, this debacle was enabled by a vulnerability in Apple's submissions process - the UL data files are usually in KBs not MBs that are submitted in App builds TO Apple for review (an App doesn't get 'approved' once at first submit and then green light from then on, does it?) - a "perfect storm" ? timing ? = we will never know, but some intrepid reporter might dig it up!

  • by Gabriel5,

    Gabriel5 Gabriel5 Mar 30, 2016 5:38 PM in response to Demo
    Level 1 (4 points)
    iPad
    Mar 30, 2016 5:38 PM in response to Demo

    Thank you so much for this information.  I am quite at a loss at the moment without my mail and Safari working.

    I can't believe Apple have done this to us.

  • by cristinalelia,

    cristinalelia cristinalelia Mar 30, 2016 10:55 PM in response to Gabriel5
    Level 1 (11 points)
    Mar 30, 2016 10:55 PM in response to Gabriel5

    I Try to follow the instructions saying to delete IOS9.3  and I can't find it in General- storage- manage storage . Where is it? image.png

  • by bobseufert,

    bobseufert bobseufert Mar 30, 2016 11:03 PM in response to cristinalelia
    Level 6 (13,686 points)
    iPad
    Mar 30, 2016 11:03 PM in response to cristinalelia

    My understandinding is it should be on the list below.

     

    image.jpeg

  • by SergZak,

    SergZak SergZak Mar 30, 2016 11:27 PM in response to cristinalelia
    Level 5 (7,304 points)
    iPad
    Mar 30, 2016 11:27 PM in response to cristinalelia

    If you cannot find it where bobseufert mentions where it is in his post above, then the update file is likely not residing on the device. Are you sure iOS 9.3 hasn't already been installed? Check under Settings/General/About and look under "Version". If it says 9.3, then it has already been installed on your device. In this case, there is nothing to delete as iOS updates cannot be "deleted" after they have already been installed (the update file is deleted after installation and the updated iPad itself cannot be reverted back to a previous iOS version))

     

    If your iOS version is lower than 9.3 and you do not have the update file where bobseufert indicates that it would be, then you have nothing to worry about as your iOS version is not yet 9.3 and the update file is not on your device.

  • by bobseufert,

    bobseufert bobseufert Mar 30, 2016 11:19 PM in response to SergZak
    Level 6 (13,686 points)
    iPad
    Mar 30, 2016 11:19 PM in response to SergZak

    Just the man I was looking for. This is way off topic. I remember you mentioning you wouldn't get a iPad Pro because the keyboard doesn't split. If you go to settings> general> display and brightness> zoom it returns the old style keyboard and you can split it. 

  • by SergZak,

    SergZak SergZak Mar 30, 2016 11:30 PM in response to bobseufert
    Level 5 (7,304 points)
    iPad
    Mar 30, 2016 11:30 PM in response to bobseufert

    Hah! I still wouldn't get one...in fact, I have gone 100% to my iPad mini 4. I still have the Air 2 but the wife uses that now since I got rid of her "old" iPad 4. When I now use the Air 2, it looks ginormous compared to the mini 4. I don't need anything as big as the iPad Pro...

     

    Regardless, thanks for the info, buddy!

  • by bobseufert,

    bobseufert bobseufert Mar 30, 2016 11:29 PM in response to SergZak
    Level 6 (13,686 points)
    iPad
    Mar 30, 2016 11:29 PM in response to SergZak

    You're welcome. I can't justify the purchase of any new iPad as long as my iPad 4 keeps running as well as it is. IOS 9 has been very good to me. 

  • by swisstan,

    swisstan swisstan Mar 30, 2016 11:32 PM in response to Demo
    Level 1 (8 points)
    iPad
    Mar 30, 2016 11:32 PM in response to Demo

    27 March:  Prompted to update iOS9.3 to my iPAD2. Ignored.

    28 March:  Prompted again. Ignored and read internet on topic, knew about bug.

    29 March: Prompted again. Ignored but learned that Apple fixed it

    30 March: Prompted again. So I updated. (without backup)

    I cannot even restore it via my OLD Macbook 13 and old itunes 11.4 (maxed out)

    4 hours of trying, then installed new itunes on my Windows 10 PC.

    I went to bed at 2am, got up at 6am.  iPAD2 still bricked. .

     

    FAIL

     

    then i tried again to restore and it did it in 5 mins. Must be US servers. Now they are sleeping (I am in Zurich).

    Then I have a blank iPAD2 with the greatest iOS9.3 updated.

    puih!

     

    asap I am buying something NON-apple.

  • by cristinalelia,

    cristinalelia cristinalelia Mar 30, 2016 11:53 PM in response to SergZak
    Level 1 (11 points)
    Mar 30, 2016 11:53 PM in response to SergZak

    iOS 9.3 hasn't already been installed and my ipad crash every time I open the mail, a link in safari and so on. I am so ****** off:(((

     

    You said :"If your iOS version is lower than 9.3 and you do not have the update file where bobseufert indicates that it would be, then you have nothing to worry about as your iOS version is not yet 9.3 and the update file is not on your device.". That’s not my case. My software version shows IOS 9.3 and it don’t show up where bobseufert indicates. Instead, my husband never installed the new version and on his device I can see it. What the **** is that?

  • by SergZak,

    SergZak SergZak Mar 31, 2016 12:17 AM in response to cristinalelia
    Level 5 (7,304 points)
    iPad
    Mar 31, 2016 12:17 AM in response to cristinalelia

    cristinalelia wrote:

     

    That’s not my case. My software version shows IOS 9.3 and it don’t show up where bobseufert indicates. Instead, my husband never installed the new version and on his device I can see it. What the **** is that?

    Please re-read my post...

     

    But I'll try to explain this again...

     

    There are two references to iOS 9.3 being discussed here:

    1. The actual iOS 9.3 update file that is downloaded from Apple to update the existing iOS on the device

    2. The iOS version that the device is currently running (shown under Settings/General/About and look under "Version")

     

    If your iPad's software version says 9.3, then iOS 9.3 is already installed on your iPad. The iOS 9.3 update file mentioned by Bob will NOT be on your iPad. You cannot "delete" the iOS that is already installed on the iPad and you cannot go back to a previous iOS version.

     

    If your husband never installed iOS 9.3 on his iPad, then the iOS 9.3 update file if downloaded WILL be "on his device and you can see it". In this case, iOS 9.3 is NOT installed on his iPad. You can delete the iOS 9.3 update file shown where Bob indicates it will be (Settings/General/Storage & iCloud Usage/Manage Storage (find it in the list that is shown, tap it, then tap "Delete App"))

  • by cristinalelia,

    cristinalelia cristinalelia Mar 31, 2016 12:34 AM in response to SergZak
    Level 1 (11 points)
    Mar 31, 2016 12:34 AM in response to SergZak

    Thank you! Sometimes I misunderstood English, my mother language is Italian. So, no hope for me    Strange that this 9.3 works with no issues in my iPhone 6+ and is full of crap in IPad air2      

  • by Courcoul,

    Courcoul Mar 31, 2016 12:38 AM in response to Demo
    Level 6 (14,193 points)
    Mar 31, 2016 12:38 AM in response to Demo

    I'd just hope given that Mandy and her Minions are so eagerly branching this to other discussions when the oh-so-pristine corporate image is tarnished, it also be pinned to the top of the threads list so it remains visible and helpful until this major screwup subsides.

  • by hmzkv,

    hmzkv hmzkv Mar 31, 2016 12:48 AM in response to Courcoul
    Level 1 (4 points)
    iPad
    Mar 31, 2016 12:48 AM in response to Courcoul

    It has been 4 full days that neither my iPhone 6 or iPad 2 can click on links from Safari or in an email.

     

    Iphone is on 9.3 - iPad is on 9.2.  I cannot believe it has taken Apple this long to fix the bug.

     

    Does anybody have any idea when a corrected version of 9.3 is going to be released? 

  • by bobseufert,

    bobseufert bobseufert Mar 31, 2016 1:26 AM in response to Courcoul
    Level 6 (13,686 points)
    iPad
    Mar 31, 2016 1:26 AM in response to Courcoul

    I tried getting Demo's thread pinned to the top or at least a link to it. I checked out the ES-ASC today and they had the message below pinned at the top. We sure could use your help iver there.. The high-lighing was caused by the Bng translator.

     

    If you can not activate your iPhone, iPad, or iPod touch after installing a software update, follow the steps listed here (Latin America) or here (Spain).

    If you can not activate your iPad 2 (GSM model) after installing iOS 9.3, follow the steps here.

first Previous Page 14 of 20 last Next