HT202152: Mac App Store: Frequently Asked Questions (FAQ)

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junebug1103
Level 1 (4 points)

Q: Mouse freezes. Can move curser without response.

I am using early 2009 iMac with intel core 2 duo- 8gb memory.

Have Safari with ElCaptain. My curser can be moved using mouse, but not getting

any response when pointing curser to change pages.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 31, 2016 9:00 AM

by ChitlinsCC,Solvedanswer
ChitlinsCC ChitlinsCC
Level 5 (7,778 points)
Notebooks
A:

Do you mean "clicking the mouse button" rather than "pointing curser"?

 

What are you clicking ON? Safari browser control buttons? Links on the page? If links, what website? All websites?

 

What brand & model of mouse? Wired or wireless? If wireless, have you changed the battery?

Posted on Mar 31, 2016 10:00 AM

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junebug1103

Q: Mouse freezes. Can move curser without response.

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  • Helpful answers

  • by ChitlinsCC,Solvedanswer

    ChitlinsCC ChitlinsCC Mar 31, 2016 10:00 AM in response to junebug1103
    Level 5 (7,778 points)
    Notebooks
    Mar 31, 2016 10:00 AM in response to junebug1103

    Do you mean "clicking the mouse button" rather than "pointing curser"?

     

    What are you clicking ON? Safari browser control buttons? Links on the page? If links, what website? All websites?

     

    What brand & model of mouse? Wired or wireless? If wireless, have you changed the battery?

  • by junebug1103,

    junebug1103 junebug1103 Mar 31, 2016 4:38 PM in response to ChitlinsCC
    Level 1 (4 points)
    Mar 31, 2016 4:38 PM in response to ChitlinsCC

    I am not getting a response when clicking with mouse on the safari browser. This includes links or anything on the page when it freezes.

    I am using a wireless mouse which shows 93 % charged. I have tried restarting computer, disk firstaid under utilities.I am using

    el captan 10.11.4. When googling on search for answers it shows a lot of people having same problem.

     

    Thanks,

     

    Junior Bryant

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Mar 31, 2016 5:01 PM in response to junebug1103
    Level 5 (7,778 points)
    Notebooks
    Mar 31, 2016 5:01 PM in response to junebug1103

    OK. I am hearing you say Safari ONLY?

     

    Standard troubleshooting it is then.

    1. Restart in Safe Mode > OS X El Capitan: Start up in safe mode
    2. test under your normal workflow = Joy / no joy?
    3. Either way, restart normally
    4. test again
    5. If NO joy, try a different browser = Firefox is my favorite, but Chrome or some other will do (trying to prove it is Safari only)

     

    report results, please

  • by RMWinFL,Helpful

    RMWinFL RMWinFL Apr 17, 2016 10:16 AM in response to junebug1103
    Level 1 (9 points)
    Apr 17, 2016 10:16 AM in response to junebug1103

    I have the same problem and my only fix is to restart the computer   Maybe someone knows a fix.

     

    To clarify the problem above:  the mouse hovers over everything when moved around, but when you click a page, link, tab, or even to "shut down" the clicks are unresponsive.  The only way to shut down is to hit the button on the back of the iMac.

  • by Eric Root,

    Eric Root Eric Root Apr 17, 2016 10:48 AM in response to RMWinFL
    Level 9 (71,329 points)
    iTunes
    Apr 17, 2016 10:48 AM in response to RMWinFL

    Safari Corruption       See post by Linc Davis