cescoemmanuel

Q: mac 10.8.5 keeps crashing with videos in all web browsers

I am running Macbook 10.8.5 (Mountain Lion), 2 Ghz Intel Core Duo, 8 Gig of memory DDR3. Recently My mac is almost 8 years old. I upgraded to Mountain Lion in 2014.

 

Since last year (2015), any video that I am watching, either in Safari, Chrome (I recently deleted Chrome) or Firefox will start to freeze, my screen will turn blue, or the video will stutter and then my mac will crash and restart. It sometimes happens

 

Can someone tell me how to fix this problem?

 

Thank you.

 

Francesco

MacBook (13-inch Aluminum Late 2008), OS X Mountain Lion (10.8.5)

Posted on Apr 1, 2016 9:42 AM

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Q: mac 10.8.5 keeps crashing with videos in all web browsers

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  • Helpful answers

  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 1, 2016 9:45 AM in response to cescoemmanuel
    Level 9 (53,581 points)
    Desktops
    Apr 1, 2016 9:45 AM in response to cescoemmanuel

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by cescoemmanuel,

    cescoemmanuel cescoemmanuel Apr 1, 2016 1:01 PM in response to Allan Eckert
    Level 1 (4 points)
    Notebooks
    Apr 1, 2016 1:01 PM in response to Allan Eckert

    Hi Allan,

     

    Here's the report, Can you tell what I must do next to fix my mac problem?

     

    Thanks

     

    Francesco

     

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-04-01 15:59:04

    Download EtreCheck from https://etrecheck.com

    Runtime 4:05

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

    Description:

    Mac freezes then crashes when I’m watching any video at all on Safari, Chrome or Firefox

     

    Hardware Information:

        MacBook (13-inch, Aluminum, Late 2008)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook - model: MacBook5,1

        1 2 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 215

     

    Video Information:

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1280 x 800

     

    System Software:

        OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 5 hours

     

    Disk Information:

        WDC WD7500BPKX-22HPJT0 disk0 : (750.16 GB) (Rotational)

            disk0s1 (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 749.30 GB (535.63 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-868   ()

     

    USB Information:

        Apple Inc. Built-in iSight

        Apple, Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Applications/Kies.app

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5 - 2015-11-22) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

     

            /Applications/Toast 10 Titanium/Toast Titanium.app

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2012-05-03) [Support]

        [not loaded]    com.roxio.TDIXController (1.7 - 2012-05-03) [Support]

     

            /System/Library/Extensions

        [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-03-15) [Support]

        [not loaded]    com.IKMultimedia.driver.StompIO1 (1.0.0 - 2016-03-15) [Support]

        [not loaded]    com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.3 - 2016-03-15) [Support]

        [not loaded]    com.digidesign.fwfamily.driver (7.4.2f1 - 2016-03-15) [Support]

        [not loaded]    com.digidesign.iokit.DigiDal (8.0.1f1 - 2016-03-15) [Support]

        [not loaded]    com.digidesign.iokit.DigiIO (8.0.1f1 - 2016-03-15) [Support]

        [not loaded]    com.digidesign.mbox2.boot.driver (8.0.1f1 - 2016-03-15) [Support]

        [not loaded]    com.digidesign.mbox2.driver (8.0.1f1 - 2016-03-15) [Support]

        [not loaded]    com.ikmultimedia.driver.StealthPedal (1.0.0 - 2016-03-15) [Support]

        [not loaded]    com.maudio.usb.fasttrackpro.driver (1.7 - 2016-03-15) [Support]

        [not loaded]    com.maudio.usb.fasttrackultra.driver (2.1 - 2016-03-15) [Support]

        [not loaded]    com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-03-15) [Support]

     

            /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

        [not loaded]    com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2015-06-16) [Support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2015-06-16) [Support]

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2015-06-16) [Support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2015-06-16) [Support]

     

    System Launch Agents:

        [not loaded]    4 Apple tasks

        [loaded]    119 Apple tasks

        [running]    22 Apple tasks

     

    System Launch Daemons:

        [not loaded]    53 Apple tasks

        [loaded]    138 Apple tasks

        [running]    46 Apple tasks

     

    Launch Agents:

        [loaded]    com.divx.dms.agent.plist (2014-11-17) [Support]

        [loaded]    com.divx.update.agent.plist (2014-05-19) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

        [running]    net.tomsick.antipop.plist (2008-10-09) [Support]

     

    Launch Daemons:

        [loaded]    PACESupport.plist (2012-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-03-18) [Support]

        [running]    com.digidesign.fwfamily.helper.plist (2009-08-17) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-01) [Support]

        [running]    com.paceap.eden.licensed.plist (2012-05-18) [Support]

     

    User Launch Agents:

        [running]    com.apple.FolderActions.enabled.plist

        [loaded]    com.apple.FolderActions.folders.plist

     

    User Login Items:

        Google Drive    UNKNOWN  (missing value)

        Dropbox    Application  (/Applications/Dropbox.app)

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        Google Chrome    Application Hidden (~/.Trash/Google Chrome.app)

        KiesAgent    UNKNOWN Hidden (missing value)

        KiesAgent    Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

     

    Other Apps:

        [loaded]    0x7f8160c34fb0.mach_init.Inspector

        [running]    [0x0-0x11011].com.getdropbox.dropbox

        [running]    [0x0-0x12012].com.google.android.mtpagent

        [running]    [0x0-0x13013].com.yourcompany.KiesAgent

        [running]    [0x0-0x14014].OpenObject.fuspredownloader

        [running]    [0x0-0x20020].jp.co.canon.cijscannerregister

        [running]    [0x0-0x2c02c].org.openoffice.script

        [running]    [0x0-0x4b04b].com.etresoft.EtreCheck

        [loaded]    367 Apple tasks

        [running]    162 Apple tasks

     

    Internet Plug-ins:

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Easy-WebPrint EX: 1.1.0 (2011-06-17) [Support]

        Google Earth Web Plug-in: 7.1 (2015-08-03) [Support]

        OVSHelper: 1.1 (2014-12-15) [Support]

        Musicnotes: 1.17.3 (2010-02-17) [Support]

        iLokClientHelper: 3.5 - SDK 10.5 (2012-07-20) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-02) [Support]

        FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-29) [Support]

        DivX Web Player: 3.2.4.1250 - SDK 10.6 (2014-11-25) [Support]

        Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-29) [Support]

        iPhotoPhotocast: 7.0 (2008-12-13)

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        QuickTime Plugin: 7.7.1 (2016-03-15)

        EPPEX Plugin: 3.0.5.0 (2012-06-11) [Support]

        JavaAppletPlugin: 14.9.0 - SDK 10.7 (2014-10-05) Check version

     

    User internet Plug-ins:

        BrowserPlus_2.9.8: 2.9.8 (2010-08-03) [Support]

     

    Safari Extensions:

        Add To Amazon Wish List (2011-07-20)

     

    Audio Plug-ins:

        Digidesign CoreAudio: 8.0.1 (2009-08-17) [Support]

     

    3rd Party Preference Panes:

        BrowserPlus (2010-08-03) [Support]

        DigidesignMbox2 (2010-01-17) [Support]

        Digidesign Mbox 2 Pro (2010-01-17) [Support]

        Flash Player (2016-03-18) [Support]

        Growl (2011-05-25) [Support]

        M-AudioFastTrackPro (2009-01-04) [Support]

        M-Audio Fast Track Ultra (2011-09-05) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 749.30 GB Disk used: 213.67 GB

        Destinations:

            Time Machine Backup [Local]

            Total size: 499.76 GB

            Total number of backups: 23

            Oldest backup: 2014-12-01 6:06 PM

            Last backup: 2016-02-24 6:57 PM

            Size of backup disk: Too small

                Backup size 499.76 GB < (Disk used 213.67 GB X 3)

     

    Top Processes by CPU:

             8%    pmset

             3%    WindowServer

             2%    fontd

             2%    grep

             1%    WebProcess

     

    Top Processes by Memory:

        614 MB    WebProcess

        180 MB    Dropbox

        164 MB    Safari

        156 MB    soffice

        139 MB    Finder

     

    Virtual Memory Information:

        4.02 GB    Free RAM

        3.98 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information:

        Apr 1, 2016, 10:46:29 AM    Self test - passed

        Mar 31, 2016, 10:13:41 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-03-31-221341_[redacted].crash

            /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/WindowServer

        Mar 31, 2016, 09:39:17 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-31-213917_[redacted].panic [Details]

        Mar 31, 2016, 09:30:50 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-03-31-213050_[redacted].crash

        Mar 31, 2016, 06:42:32 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-03-31-184232_[redacted].crash

            /private/tmp/*/ksfetch

        Mar 31, 2016, 06:42:31 PM    /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-184231_[redacted].crash

        Mar 31, 2016, 06:42:30 PM    /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-184230_[redacted].crash

        Mar 31, 2016, 05:43:17 PM    ~/Library/Logs/DiagnosticReports/ksfetch_2016-03-31-174317_[redacted].crash

        Mar 31, 2016, 05:42:54 PM    /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-174254_[redacted].crash

        Mar 31, 2016, 05:42:53 PM    /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-174253_[redacted].crash

        Mar 31, 2016, 02:29:15 PM    ~/Library/Logs/DiagnosticReports/Google Chrome_2016-03-31-142915_[redacted].crash

            com.google.Chrome - /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

        Mar 31, 2016, 02:12:21 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-31-141221_[redacted].panic [Details]

        Mar 30, 2016, 10:23:40 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-30-222340_[redacted].panic [Details]

        Mar 30, 2016, 06:43:50 PM    /Library/Logs/DiagnosticReports/ksfetch_2016-03-30-184350_[redacted].crash

        Mar 13, 2016, 05:38:48 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-13-173848_[redacted].panic [Details]

        Mar 7, 2016, 10:35:27 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-07-223527_[redacted].panic [Details]

  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 1, 2016 3:38 PM in response to cescoemmanuel
    Level 9 (53,581 points)
    Desktops
    Apr 1, 2016 3:38 PM in response to cescoemmanuel

    It appears that something is wrong with the installation of the Google software on your Mac, I would suggest uninstall it and testing to see if that changes anything.

     

    For more detail, read ksfetch ( nobody ) how do I get rid of it

  • by cescoemmanuel,

    cescoemmanuel cescoemmanuel Apr 10, 2016 11:07 AM in response to Allan Eckert
    Level 1 (4 points)
    Notebooks
    Apr 10, 2016 11:07 AM in response to Allan Eckert

    Hi Allan,

     

    I uninstalled Google and changed the access to 'none' for google software updates but now Safari is crashing intermittently.

     

    Any ideas?

     

    Francesco