morganfaith6
Level 1 (0 points)

Q: More photos in settings than photos app shows

After updating to IOS8 my 5c says that I have 368 photos when I look at my storage in settings but when I go to the photos app it says I only have 155 photos. I've deleted pictures to try to bring the 368 number down but I don't know what else to do. I can't find the apparent 368 photos that are apparently on my phone. What is going on and how do I fix it so it frees up more space?

iPhone 5c, iOS 8

Posted on Sep 30, 2014 12:25 PM

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morganfaith6

Q: More photos in settings than photos app shows

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  • by gail from maine,

    gail from maine gail from maine May 9, 2015 9:26 PM in response to Hope2218
    Level 7 (26,134 points)
    iCloud
    May 9, 2015 9:26 PM in response to Hope2218

    Which is exactly what txforever posted above. You only have to set your device back to September 1 of 2014, by the way. This bug was introduced with iOS 8 when the Recently Deleted album was introduced....

     

    Cheers,

     

    GB

  • by Mister Frumble,

    Mister Frumble Mister Frumble Jun 10, 2015 6:06 PM in response to Hope2218
    Level 1 (0 points)
    Jun 10, 2015 6:06 PM in response to Hope2218

    Whew! 1.8 gigs freed up with just a little time travel! Thanks!

  • by zoso4,

    zoso4 zoso4 Jun 23, 2015 12:33 PM in response to morganfaith6
    Level 1 (11 points)
    Jun 23, 2015 12:33 PM in response to morganfaith6

    I'm late to this party, but this works for many who have too many photos showing in Settings > Manage storage. Worth a try.

     

    1. Go to Settings >General >Date and Time >Toggle off "set automatically".

    2. Set the Time back 2 years.

    3. Go to the photos app and check the "Recently Deleted" album.

    4. Tap "select" in the upper right corner.

    5. Tap Delete All in the bottom left corner.

    6. Then tap Delete XX Photos.

    6. Go Back to Settings and confirm photos have been reduced from 2.3 gb to the correct number of gb.

    7. Go back to "Set Automatically" in Date and Time and toggle it back on.

  • by gail from maine,

    gail from maine gail from maine Jun 23, 2015 1:36 PM in response to zoso4
    Level 7 (26,134 points)
    iCloud
    Jun 23, 2015 1:36 PM in response to zoso4

    This is the same solution that has been posted several times in this thread. You do not need to go back 2 years, however - just to 9/1/2014 when the Recently Deleted Folder was introduced....

     

    GB

  • by liamman1993,

    liamman1993 liamman1993 Jul 3, 2015 6:16 PM in response to morganfaith6
    Level 1 (0 points)
    Jul 3, 2015 6:16 PM in response to morganfaith6

    changing the date helped me

  • by aubreytylerm,

    aubreytylerm aubreytylerm Jul 11, 2015 7:47 PM in response to Moonfoot
    Level 1 (0 points)
    Jul 11, 2015 7:47 PM in response to Moonfoot

    I am occurring the same issue on my Iphone 5s... have you found a solution?

  • by gail from maine,

    gail from maine gail from maine Jul 11, 2015 10:15 PM in response to aubreytylerm
    Level 7 (26,134 points)
    iCloud
    Jul 11, 2015 10:15 PM in response to aubreytylerm

    A solution has been posted several times in this thread:

     

    1.     Go to Settings>General>Date & Time

    2.     Change the Date to 9/1/2014

    3.     Open the Photos app and click on the Recently Deleted album

    4.     Delete all photos that show up in that album

    5.     Go back to Settings>General>Date & Time and click on Set Automatically

    6.     See if your Photos memory is now accurate

     

    GB

  • by CW512,

    CW512 CW512 Aug 4, 2015 12:57 PM in response to txforever
    Level 1 (0 points)
    Aug 4, 2015 12:57 PM in response to txforever

    I tried everything. I was going crazy. This worked for me! Thank you!

  • by alissa666,

    alissa666 alissa666 Oct 14, 2015 8:15 PM in response to gail from maine
    Level 1 (0 points)
    Oct 14, 2015 8:15 PM in response to gail from maine

    Yes! Thank-you!

    I wasn't sure if this was going to work because it just seemed odd that iTunes would process streamed photos like that- but it did!

    Now I can actually put my music on!

    I'm so happy. I've been messing around with my Mac and iPhone for probably 10-15 minutes trying to figure out what the problem was.

  • by michaeldg1,

    michaeldg1 michaeldg1 Nov 10, 2015 1:03 PM in response to morganfaith6
    Level 1 (0 points)
    Nov 10, 2015 1:03 PM in response to morganfaith6

    I had the same problem, but my cause was a little different. Sometimes 3rd party apps store photos on the phone without your knowledge. My culprit was the flickr app. Check the photo settings on your apps. For example, for Flickr:

    Settings / Privacy / Photos / Flickr

    So, I turned it off and back on and the problem was instantly fixed. Yeah!

    --

    Apple, a little more detail on what is taking up space would help a lot!

  • by sunnyPDX,

    sunnyPDX sunnyPDX Jan 16, 2016 2:38 PM in response to morganfaith6
    Level 1 (0 points)
    Jan 16, 2016 2:38 PM in response to morganfaith6

    had the same issue.

    told to reset by the Apple folks

    however, couldn't because forgot my restrictions password

    this worked:

    settings

    date & time

    turn off set automatically

    push back the date about 2 years

    tap General in upper left corner

    open photo app

    open recently deleted (it may say 0, but open it anyway)

    select all and delete

    go back back to time & date setting and turn on set automatically

     

    this restored almost 4GB of data for me!

     

    Good luck!

  • by gail from maine,

    gail from maine gail from maine Jan 16, 2016 8:08 PM in response to sunnyPDX
    Level 7 (26,134 points)
    iCloud
    Jan 16, 2016 8:08 PM in response to sunnyPDX

    That solution has been posted multiple times in this thread, and was originally identified by poster txforever almost a year ago on this thread. It was last posted in July three posts above yours.....

     

    Cheers,

     

    GB

  • by Nosiggnore ,

    Nosiggnore Nosiggnore Apr 1, 2016 7:03 PM in response to yellow.jacket
    Level 1 (4 points)
    Apr 1, 2016 7:03 PM in response to yellow.jacket

    Your theory appears to be correct, this solved the problem for me. Thanks!

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