remcopeters

Q: Trackpad- no click and gone haywire

Good morning everyone,

 

I am using a Macbook Pro (Retina 13-inch, start 2015).

 

Tuesday I closed my Macbook in the morning and it worked fine at that moment.

After coming back several hours later, I openend it and suddenly the click on the trackpad didn't work as it did before. It didn't make the clicking sound and didn't register my clicks. Feels like it is stuck. I checked my settings and everything seemed to be fine. I connected my bluetooth mouse, and that one worked perfectly. I then disconnected the bt-mouse and switched the settings for the trackpad to "touch to click". After that it worked perfect, but still: no clicking sounds (also when "touch to click" is off: no clicking.

Later when using the trackpad, my mouse would go completely haywire. Moving the mouse-pointer left, makes it go right. Up means down, etc. etc. It also moves very fast, and the "mouse sensitivity" settings do not influence it.
Yesterday-evening it worked perfectly again and didn't go haywire.

This morning however, it once again is completely haywire and going all over the screen except where I want it to. Also: still no click.

 

I can use my BT-mouse for now, but I would really like to know what is wrong with my trackpad.

 

There are no signs on the outside of an "inflated" battery.

I update my iOS to the latest version.

No other bt-devices or strange things are connected. No "weird" settings have changed. It all started suddenly.

 

Can anyone help me out on this?

MacBook Pro with Retina display, OS X El Capitan (10.11.1)

Posted on Mar 24, 2016 2:03 AM

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Q: Trackpad- no click and gone haywire

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  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE Mar 24, 2016 4:39 AM in response to remcopeters
    Level 9 (52,318 points)
    Mac OS X
    Mar 24, 2016 4:39 AM in response to remcopeters

    Read this trouble shooting article from Apple;

     

    https://support.apple.com/en-us/HT203171

     

    A good option is an appointment at an Apple store genius bar, especially if your MBP is under warranty.

     

    Ciao.

  • by remcopeters,

    remcopeters remcopeters Apr 1, 2016 1:14 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Apr 1, 2016 1:14 PM in response to OGELTHORPE

    Thank you for that. I checked everything in the link, but those don't seem to be the problems. Going to an Apple store genius bar would be a good idea.

     

    However, the mouse isn't that jumpy anymore. Only thing wrong with it now is: if I move my finger on the trackpad to the right, the mouse pointer moves to the left. If I move my finger up on the trackpad, the mouse pointer moves down. I tried switching the "natural scroll" setting for the trackpad, but that isn't the problem.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 1, 2016 1:16 PM in response to remcopeters
    Level 9 (52,318 points)
    Mac OS X
    Apr 1, 2016 1:16 PM in response to remcopeters

    This may seem unusual, but sometimes a very thorough cleaning of the trackpad will restore functionality.  Give it a try.

     

    Ciao.

  • by remcopeters,

    remcopeters remcopeters Apr 1, 2016 1:31 PM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Apr 1, 2016 1:31 PM in response to OGELTHORPE

    Tried to clean it, but still no results.

    The mouse pointer on the screen moves in the opposite direction of my finger. As if some setting somewhere is not set correct.

    Can't relate this to defective hardware really.

  • by my ginger,

    my ginger my ginger Apr 1, 2016 2:13 PM in response to remcopeters
    Level 4 (2,472 points)
    Apr 1, 2016 2:13 PM in response to remcopeters

    You could try going to your home folder/library/preferences and delete and trash any file that says trackpad plist.  then do a restart. You will lose any trackpad setting you set. But that might help things.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 1, 2016 3:32 PM in response to remcopeters
    Level 9 (52,318 points)
    Mac OS X
    Apr 1, 2016 3:32 PM in response to remcopeters

    Perhaps that genius bar appointment is now the best option.

     

    ciao.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Apr 1, 2016 6:20 PM in response to remcopeters
    Level 9 (60,931 points)
    Desktops
    Apr 1, 2016 6:20 PM in response to remcopeters

    check

    system preferences > Trackpad

     

    right in the middle at the top: scroll direction [√] Natural

     

    in this context, "Natural" means the document scroll direction follows your finger -- swipe up, the document scrolls up.

     

    Editorial: as a Mac mouse user since 1987, this choice of nomenclature irks me. To get "the way it has always worked" I must choose NOT "Natural"

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 2, 2016 2:33 AM in response to Grant Bennet-Alder
    Level 9 (52,318 points)
    Mac OS X
    Apr 2, 2016 2:33 AM in response to Grant Bennet-Alder

    Grant Bennet-Alder wrote:

     

     

    Editorial: as a Mac mouse user since 1987, this choice of nomenclature irks me. To get "the way it has always worked" I must choose NOT "Natural"

    We share the same 'problem'.  'Natural' is unnatural. 

     

    Ciao.

  • by remcopeters,

    remcopeters remcopeters Apr 5, 2016 8:16 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Apr 5, 2016 8:16 AM in response to OGELTHORPE

    I do think that this is the best answer for now. I'll go look for a Genius Bar in my neighborhood.

     

    Strange thing is that this morning my mouse pointer went haywire. And just now coming home, my mouse pointer works perfectly fine.

    Next strange thing is that when I shut down my Mac and power it back on I get 2 screens where I need to enter my password. In the first screen my mouse works fine and after that my mouse goes in the opposite direction of my finger.

     

    Let's find out what the Genius Bar says.

     

    I'll keep you guys informed.

  • by Hirasoccer,

    Hirasoccer Hirasoccer May 27, 2016 12:27 PM in response to remcopeters
    Level 1 (4 points)
    May 27, 2016 12:27 PM in response to remcopeters

    My Mac trackpad quit "clicking" suddenly - after 7 years. It still tracked. I called Applecare and a knowledgeable tech spent a lot of time trying various restart protocol. He said the next thing was to reload my operating system and thought I should go to the Apple Store. I delayed going.

     

    I did find I could "click" in the center of my pad pressing hard with a pen. When I left my mouse in another room, I used the pen method awhile. Suddenly the trackpad began functioning correctly. This was within a week of when the problem developed.

     

    So, my advice is to keep clicking on the track with something like a pen to see if anything registers. If it does, keep at it. Mine reset.