Q: I've followed all advice to get my ipad2 working after the last update (iOS9.3.1) but still can't activate. Can anyone help?
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Apr 2, 2016 11:09 AMby elcpu,Recovery mode is the recommended approach to fix this issue. Please make sure that you have followed the steps in this article carefully.
If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support
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Apr 2, 2016 11:47 AMby valeriefrompullman,The steps I took:
1. updated my iPad to iOS 9.3
2. iPad asked for user name and password, I am the original owner but ;
3. iPad stated apple ID and password invalid
4. I searched my house and every nook and cranny to find my original ID and password but could not
5. used my current apple ID and password to attempt activation - apple ID and password cannot be used to activate this iPad
6. opened iTunes, updated to latest version iTunes, plugged in my iPad attempted to restore
7. it asked for my apple ID and password
8. iPad stated apple ID and password invalid
repeated steps 4 - 7 4 times, still unable to activate my iPad
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Apr 2, 2016 11:55 AMby valeriefrompullman,Yes I went to the apple store near me and we tried "how to find your apple ID & if you forget your password. found my current apple ID that I use on my mac and phone, but not the apple id I originally had on the iPad. Guess this means a phone call and lots of waiting on the phone?
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Apr 2, 2016 12:12 PMby elcpu,This is a know issue and the steps to correct it are in this article. The "bug" was asking for the original ID/PW, not the current one.
If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support
The article above starts with these words (your issue).
"Updating some iOS devices (iPhone 5s and earlier and iPad Air and earlier) to iOS 9.3 can require entering the Apple ID and password used to set up the device in order to complete the software update. If you can't recall your password or can't sign in, try these steps."
