karenfromnewfoundland

Q: my new apple watch won't charge

my new Apple watch won't charge

Apple Watch

Posted on Apr 2, 2016 12:23 PM

Close

Q: my new apple watch won't charge

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 2, 2016 12:33 PM in response to karenfromnewfoundland
    Level 7 (34,578 points)
    Apple Watch
    Apr 2, 2016 12:33 PM in response to karenfromnewfoundland

    Hi - when charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • You are using a genuine Apple Magnetic Charging Cable or an Apple certified magnetic charging module.
    • If you are charging your watch by plugging into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Try using different adapters from the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If the battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support