mauro16

Q: mac pro late 2013 freezes with spinning wheel

i bought a mac pro (late 2013) 50 days ago, os is yosemite 10.10.3. I often get the spinning wheel of death and the mac freezes, i.e. it doesn't react to mouse click or keyboard. it happens on average 1 time a day. When it happens i have to restart the machine by pressing the computer's power button.

I have already contacted apple support by phone, i have made many reset operations under their control, but nothing changed.

 

After the restart, when i examine the console log the last message before the reboot is often the following one

 

windowserver: surface testing disallowed updates for 10 sequential attempts

 

By searching this message on google i found that the problem might be related with the energy saving settings, i.e. it happens when the mac wakes from sleep. So i changed those settings to prevent the mac going on stop state, and today the problem did not happen, but i'm not sure what wil happen tomorrow ... so i'm looking for information/advice about this kind of problem.

Mac Pro (Late 2013), OS X Yosemite (10.10.3)

Posted on May 16, 2015 12:19 PM

Close

Q: mac pro late 2013 freezes with spinning wheel

  • All replies
  • Helpful answers

first Previous Page 10 of 14 last Next
  • by kittifrombangkok,

    kittifrombangkok kittifrombangkok Jan 4, 2016 1:03 AM in response to Paul Rutherford1
    Level 1 (0 points)
    Jan 4, 2016 1:03 AM in response to Paul Rutherford1

    The 1st working day after long holiday is nightmare.

    My mac pro 2013 frozen many many times. Zap PRAM doesn't help.

    Reset video card by type command in terminal doesn't work.

    Reinstall the OS doesn't work.

     

    I really have no idea what to do. May be I have to send back to apple for service.

    Anyone has solution please please help me out.

     

    Best regards,

    Kitti

  • by mauro16,

    mauro16 mauro16 Jan 4, 2016 1:45 AM in response to kittifrombangkok
    Level 1 (5 points)
    Desktops
    Jan 4, 2016 1:45 AM in response to kittifrombangkok

    you can try with windows 10. I described the behavior in this message

     

    Re: mac pro late 2013 freezes with spinning wheel

     

    you can have some instability just after boot but in my case and from my point of view the behavior is far better than with mac os.

     

    In this case, i also suggest to update the amd drivers using this site

     

    http://support.amd.com/en-us/download

     

    You can have some further guidance by reading this thread

     

    https://discussions.apple.com/thread/7295348?tstart=0

     

    and you can get further help about bootcamp in that section of the forum.

  • by kittifrombangkok,

    kittifrombangkok kittifrombangkok Feb 1, 2016 12:23 AM in response to kittifrombangkok
    Level 1 (0 points)
    Feb 1, 2016 12:23 AM in response to kittifrombangkok

    After New Year I sent my Mac Pro 2013 back to apple for service.

    After 2 weeks it was done. They replaced the video board.

    It is working fine now. Never have any crash again.

     

    Thanks to apple for good service.

    I still wonder how this machine pass QC.

    It was bad since the 1st day I have bought.

  • by Franz71,

    Franz71 Franz71 Feb 2, 2016 10:24 AM in response to mauro16
    Level 1 (0 points)
    Feb 2, 2016 10:24 AM in response to mauro16

    After 8 months of nightmare, Apple has replaced the Mac Pro with a new one. Finally now I can work!

  • by dedefawj,

    dedefawj dedefawj Feb 10, 2016 9:33 AM in response to mauro16
    Level 1 (0 points)
    Feb 10, 2016 9:33 AM in response to mauro16

    Hello, I have saw that Apple is doing an action of replace the Mac Pro 2013 AMD D500 and D700 program about having freezing and video problem.But the program is not including the D300 mac pro which I bought it last year in Taiwan.I got some same issue of freezing and shutting down problem,and I saw a lot of people having the same issue too with the D300 on the internet. I think there is some problem with the mac pro 2013 and the AMD graphic card.Now I just want to know how to solve the problem of this machine to let it be stable for me to work.I want to know who has the same problem like me with the D300 6 core mac pro,and how can I do to replace a new graphic card in Taiwan.I hope Apple could add the D300 mac pro to the replace program.    

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Feb 10, 2016 12:36 PM in response to dedefawj
    Level 9 (61,317 points)
    Desktops
    Feb 10, 2016 12:36 PM in response to dedefawj

    If you have a problem that can be reproduced, you may have a failure in the graphics card or its RAM. That would likely be a SAMPLE DEFECT -- a problem in only YOUR system, not every system.

     

    Take it to your Apple Authorized Service Provider or Apple store for an evaluation.

  • by kittifrombangkok,

    kittifrombangkok kittifrombangkok Feb 10, 2016 5:21 PM in response to dedefawj
    Level 1 (0 points)
    Feb 10, 2016 5:21 PM in response to dedefawj

    I have thought the problem was solved on my last post after sending to Apple for service.

    Yesterday I happened again but only once.

     

    dedefawj I recommend you send your mac to Apple for service.

  • by shing123,

    shing123 shing123 Feb 13, 2016 8:41 PM in response to dedefawj
    Level 1 (4 points)
    Feb 13, 2016 8:41 PM in response to dedefawj

    I have the d300 6core. With the GPU appears to be hung crash.

    I just got off the phone with apple and said they will be sending a repair person to look at it during business hours. Brilliant!

    It was a 30mins call asking what u have tried to debug.

    But also note that this is an unpredictable crash and there are many cases where people brought in their nmp multiple times for repair with legit apple store, and still experience the same crash.

    So the most cliche solution to you is bring it in to apple repair people and hope for the best that you dont spend hours explaining an unpredictable crash, and then maybe get a non-crashing machine if u r lucky. Because this GPU crash is not an isolated problem. Also an unpredictable one.

     

    I on the other hand would try a call to apple 1st. That way you can plan your time if your nmp is a working machine. Its a considerable effort for a work machine, but I think best for the current situation

  • by Eric Maier,

    Eric Maier Eric Maier Feb 27, 2016 6:48 PM in response to dedefawj
    Level 1 (45 points)
    Feb 27, 2016 6:48 PM in response to dedefawj

    I've had the exact problem described by Mauro16, Slokkie, (and others) on my Mac Pro which I took delivery of in Mar of 2014. It has the D300's.

     

    Because knew I'd bought a version one of the new machine, I've patiently waited for all the OS updates figuring it was a driver issue they'd catch pretty quick. I've also tried everything in this thread as well as all the conventional stuff (SMC, Pram, clean install, etc.) I'm a pretty seasoned Mac user, having had quite a few starting from the early 90's. Currently using 4 on a daily basis.

     

    Well last Thur the sucker froze 4 times in one day after a week of good behavior. I screen grabbed the log from the console (pages & pages of GPU Driver hung for more than 5 sec) and documented all the troubleshooting I'd tried. Made an appointment at the Apple Store. I should note I did get Apple Care, so the machine is still in warranty.

     

    Over the next two days I ran it intensively, opening  16 movie windows, iTunes, even downloaded a GPU stress tester. Not a single crash. That is the story of this bug, it is utterly random, unreproducible, and invincible to all known cures.

     

    The tech at the genius bar was GREAT. He said he was impressed all the things I'd tried, and when he saw the console logs he immediately said they'd replace the graphics cards. He said they'd had a tech note on it, and I mentioned that this machine wasn't from that date range but he just shrugged that off.

     

    Will post again if it seems stable after the graphics card switch. I know it hasn't worked for everyone on here. At least I can rule out the graphics cards. 

     

    I guess the moral of the story is that they seem to be aware there are issues now, and even if your machine is not in the date range for the tech note, it's worth contacting them. If you're not under warranty you might have a harder time selling them on a repair, but might as well try.The more of these they see, the more likely they are to prioritize this issue.

  • by Eric Maier,

    Eric Maier Eric Maier Mar 12, 2016 11:49 AM in response to Eric Maier
    Level 1 (45 points)
    Mar 12, 2016 11:49 AM in response to Eric Maier

    Followup: 5 full days of use after both cards replaced and no hiccups. Verdict: hardware issue.

  • by Slokkie,

    Slokkie Slokkie Mar 15, 2016 2:31 AM in response to Eric Maier
    Level 1 (4 points)
    Mar 15, 2016 2:31 AM in response to Eric Maier

    Hi All,

     

    I also got 1 of my D300's replaced with a D700 and problem is solved. So I have 1 D300 and 1 D700 in my MacPro working great again.

    I have no idea how Apple engineers determent which card was broken.

    As mentioned in my post I have multiple machines with this problem, repairing my second machine is a problem. Apple can't reproduce the problem so can't fix my second MacPro

    I have made multiple video's of this machine while having this problem, so I hope sending Apple engineers these video's will help reproducing/fixing the problem.

    So it seems to be a hardware problem in the video cards.

  • by SFX Machine,

    SFX Machine SFX Machine Mar 26, 2016 6:29 PM in response to Slokkie
    Level 1 (4 points)
    Mar 26, 2016 6:29 PM in response to Slokkie

    I have the same problem, Mac Pro, quad core, D300's - it freezes with the rainbow ball; unplugging and replugging the monitor restores control, but it's very sluggish until I reboot. I've been around and around with AppleCare and the Genius Bars - they want to take the machine and return it in a week, which is unacceptable.

     

    I tried making a new test partition with no added software. I booted into that, let it go into the screensaver, and the same freeze happened after a half hour or so. This shows it's not a 3rd-party software issue. It could involve some interaction with my ASUS VS247 monitor scaled to 1280 x 720, using an Apple Thunderbolt to Firewire adapter, or it could be the D300 graphics cards, their drivers, or some interaction with the OS. I don't care which - I'm tired of getting the runaround and wasting hours of time on this.

  • by albertouch,

    albertouch albertouch Mar 31, 2016 5:18 AM in response to mauro16
    Level 1 (12 points)
    Desktops
    Mar 31, 2016 5:18 AM in response to mauro16

    Hi Mauro

     

    I experiencing exactly the same issues. I have a AMD FirePro300 based MacPro and actually this graphic card seems not to be included in Apple's MacPro repair program. Today I brought my Mac Pro to an Apple Store and they will do some stress tests. I don't use 4k Monitor either. I use a Dell U2410 with HDMI to DIV cable. Using the same cable attached to a minidisplay port to hdmi adapter with my MacBook Pro never caused any problem.

    I'm affraid no freezing will show up during the tests at Apple and after reading your long thread I'm getting a little nervous about the possible outcome.

    Any progress on your side with this matter?

     

    Regards

  • by mauro16,

    mauro16 mauro16 Apr 2, 2016 1:17 PM in response to albertouch
    Level 1 (5 points)
    Desktops
    Apr 2, 2016 1:17 PM in response to albertouch

    i recently took the computer to apple service for the third time. The warranty period (1 year) was ending. They had errors in the apple tests and they replaced one graphic card. I got it back on tuesday. I first tried with windows and had the same behavior as before (some graphic driver crash). They suggested me to try boot with mac, i began the test with mac on wednesday. First of all i updated to mac os x 10.11.4. I haven't got any error at this time. I have to say i couldn't use much this computer in this period, let's see what happens in the next days.

  • by albertouch,

    albertouch albertouch Apr 3, 2016 2:52 AM in response to mauro16
    Level 1 (12 points)
    Desktops
    Apr 3, 2016 2:52 AM in response to mauro16

    Thank you for updating us all on your progress so far. Hopefully you won't have any further issues. I'm now looking forward to get an answer form Apple's Genius Bar. I will post an update asap.

     

    Regards

first Previous Page 10 of 14 last Next