JEStewart

Q: iPad Pro control centre swipe problem.

I can't consistently swipe up the control centre with my new (still within 14 days) iPad Pro. This only happens in portrait mode and only above the home button side (if I rotate it 180degrees it works fine, but then the notification centre won't work from the home button side.

 

After a hard reset it started to work again, only to stop within minutes. Initially I bought it was only stopping working in certain apps (ProCreate and Safari) but now it seems to stop working everywhere.

 

Has anyone e;she experienced/fixed this? I would assume it was a hardware problem if it weren't for the fact that a reset can fix it for a while.

iPad, iOS 9.2

Posted on Jan 13, 2016 3:27 AM

Close

Q: iPad Pro control centre swipe problem.

  • All replies
  • Helpful answers

Page 1 of 3 last Next
  • by mjg2,

    mjg2 mjg2 Feb 27, 2016 2:22 PM in response to JEStewart
    Level 1 (0 points)
    Feb 27, 2016 2:22 PM in response to JEStewart

    I have the same problem.  When control center won't swipe up, the notification center also won't swipe up once down.  Any solution?

  • by Kathirselvan,

    Kathirselvan Kathirselvan Mar 3, 2016 8:45 PM in response to mjg2
    Level 1 (4 points)
    Mar 3, 2016 8:45 PM in response to mjg2

    I also faced the same problem and when i took it to service center they told that its hardware issue and replaced a new one. But unfortunately, the new one also had the same issue and this time the service personnel advised me that this is definitely a software issue as not all devices can have hardware issue. They asked me to wait for an official apple update or fix sometime in late march. I spoke to the apple support iOS senior technical advisor and explained the issue. he asked me to capture video of the issue and send so that apple can look into it and fix. I have mailed the video yesterday and waiting for the reply.

  • by alamophotographer,

    alamophotographer alamophotographer Mar 12, 2016 9:11 PM in response to JEStewart
    Level 1 (0 points)
    Mar 12, 2016 9:11 PM in response to JEStewart

    I just discovered the same issue.  I have the iPad pro for about two weeks now.  This just recently started happening and it's the same as you described only an issue on portrait mode and intermittent if I swipe 20 times it may come up seven out of 20 but not every time

  • by jameseboy,

    jameseboy jameseboy Apr 2, 2016 9:59 PM in response to JEStewart
    Level 1 (4 points)
    iPad
    Apr 2, 2016 9:59 PM in response to JEStewart

    Also seems like the home button side of my iPad Pro screen isn't recognizing swipes onto screen. If in portrait mode, the Control Center won't open, if in landscape mode, no swipe-over multitasking and if upside down, no Notification Center. Restore didn't solve anything.

  • by jameseboy,

    jameseboy jameseboy Apr 3, 2016 4:15 PM in response to jameseboy
    Level 1 (4 points)
    iPad
    Apr 3, 2016 4:15 PM in response to jameseboy

    Doing a hard reset of the iPad solved the problem for a few minutes, but it eventually returned. Seems to be a software issue. I have not been able to pinpoint if anything in particular is causing it yet.

     

    Also, is there a way to edit previous posts? Can't seem to find it. No need for me to take up multiple posts for new info.

  • by SergZak,

    SergZak SergZak Apr 3, 2016 4:27 PM in response to jameseboy
    Level 5 (7,294 points)
    iPad
    Apr 3, 2016 4:27 PM in response to jameseboy

    jameseboy wrote:

     

    Also, is there a way to edit previous posts? Can't seem to find it. No need for me to take up multiple posts for new info.

    You are given a 10 minute time frame from the original submission time to edit your post. After 10 minutes, you cannot longer edit the post and have to create a new one.

  • by NCSUstudio,

    NCSUstudio NCSUstudio Apr 3, 2016 7:35 PM in response to SergZak
    Level 1 (4 points)
    Apr 3, 2016 7:35 PM in response to SergZak

    I'm having this swipe up control center problem in iOS 9.3.1 in portrait mode on my iPad Pro 12.9".

  • by Daphoid,

    Daphoid Daphoid Apr 19, 2016 9:38 AM in response to NCSUstudio
    Level 1 (9 points)
    iPad
    Apr 19, 2016 9:38 AM in response to NCSUstudio

    Confirmed, same issue here. Swiping in from the home button / touch ID doesn't bring up control center or notification centre (depending which way you've got it orientated).

     

    Also affects multi-tasking as well.

     

    This is on a 12.9" iPad Pro I received last week.

     

    - D

  • by tHe Rk,

    tHe Rk tHe Rk Apr 20, 2016 5:47 PM in response to JEStewart
    Level 1 (4 points)
    iPad
    Apr 20, 2016 5:47 PM in response to JEStewart

    I Thought I was the only one with this issue, and it has not been fixed during any software updates so I thought maybe it was a hardware issue Until I found this thread. How do we escalate the problem to Apple to get this fixed? This is a major bug!

  • by Daphoid,

    Daphoid Daphoid Apr 20, 2016 5:56 PM in response to tHe Rk
    Level 1 (9 points)
    iPad
    Apr 20, 2016 5:56 PM in response to tHe Rk

    Have we confirmed it's software based? It only does it on the one edge of the screen and I tested it today. 10 swipes on every edge of the screen.

     

    Left: 10/10
    Top (Camera): 10/10
    Right: 10/10

    Bottom (Home Button): 3/10


    (swipes successful)

    - D

  • by jameseboy,

    jameseboy jameseboy Apr 20, 2016 6:00 PM in response to Daphoid
    Level 1 (4 points)
    iPad
    Apr 20, 2016 6:00 PM in response to Daphoid

    I submitted a bug report on the 3rd, but seems it hasn't gotten any traction.

     

    Since it sometimes works and sometimes doesn't it leads me to think software... It'd be pretty bad if so many iPads have hardware issue too.

     

    I've seen posts saying that replacing the iPad did and didn't solve the issue, so who knows. I'd suggesting submitting bug reports. The more they see the quicker we may get an answer.

  • by Daphoid,

    Daphoid Daphoid Apr 20, 2016 6:10 PM in response to jameseboy
    Level 1 (9 points)
    iPad
    Apr 20, 2016 6:10 PM in response to jameseboy

    Fair enough, here's hoping because other than this issue mine is flawless and I love it .

     

    I'll go submit a bug report right now.

     

    - D

  • by zel777,

    zel777 zel777 Apr 25, 2016 7:08 PM in response to JEStewart
    Level 1 (4 points)
    iPad
    Apr 25, 2016 7:08 PM in response to JEStewart

    Same problem here. I can swipe the Notification Center and the control center in any orientation other than normal portrait mode. Landscape and upside-down work just fine. Let's hope the next software update addresses this issue. It's quite an annoyance for such an expensive purchase.

  • by tHe Rk,

    tHe Rk tHe Rk Apr 25, 2016 7:15 PM in response to zel777
    Level 1 (4 points)
    iPad
    Apr 25, 2016 7:15 PM in response to zel777

    Come on @apple fix this already! This has been an issue since launch! Its a ridiculously large bug to not have been fixed yet!

Page 1 of 3 last Next