Msmreddy

Q: macbook air is hanging

i am using macbook air.sometimes it is getting hanged.i am shutting down by holding power button.can i know the reasons why macbook air is getting hanged and what steps do i need to follow.

MacBook Air, OS X El Capitan (10.11.4)

Posted on Apr 2, 2016 10:29 PM

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Q: macbook air is hanging

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  • by John Galt,

    John Galt John Galt Apr 3, 2016 9:27 AM in response to Msmreddy
    Level 8 (49,034 points)
    Mac OS X
    Apr 3, 2016 9:27 AM in response to Msmreddy

    Is the cursor frozen? In other words, you can't move the cursor with the trackpad at all?

     

    Determine if the problems also persist in "Safe Mode":



     

    • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    • You must disable FileVault before you can start your Mac in Safe Mode.
    • Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    • Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    • To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
  • by Msmreddy ,

    Msmreddy Msmreddy Apr 3, 2016 10:17 PM in response to John Galt
    Level 1 (12 points)
    Mac OS X
    Apr 3, 2016 10:17 PM in response to John Galt

    yah i am unable to move the cursor