draustus

Q: Is Firefox making my MacBook Air crash?

Twice within just twenty-four hours, the screen of my MacBook Air has suddenly flashed and then gone dark. Then I have to restart the computer to make it come back on again.

 

Both times this happened I was just using Firefox, quietly reading news stories online.

 

Since then, I've switched back to Safari, and my computer seems to be operating normally. But I don't like the idea that it might shut off at any time.

 

Is the problem probably Firefox, or is there probably something wrong with my laptop?

 

I bought this MacBook Air in the spring of 2014, just about two years ago.

 

Thank you!

MacBook Air

Posted on Apr 3, 2016 8:50 PM

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Q: Is Firefox making my MacBook Air crash?

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 3, 2016 9:13 PM in response to draustus
    Level 10 (208,000 points)
    Applications
    Apr 3, 2016 9:13 PM in response to draustus

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by kaz-k,

    kaz-k kaz-k Apr 3, 2016 9:19 PM in response to draustus
    Level 5 (5,850 points)
    Desktops
    Apr 3, 2016 9:19 PM in response to draustus

    I don't think Firefox crash OS X.

    Please paste kernel panic log here.

    Mac OS X: How to log a kernel panic - Apple Support

  • by draustus,

    draustus draustus Apr 5, 2016 4:40 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Apr 5, 2016 4:40 AM in response to Linc Davis

    Tue Mar 29 08:40:34 2016

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff800b416df2): Kernel trap at 0xffffff7f8d3dc038, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000109c3f000, CR3: 0x000000013b39403f, CR4: 0x00000000001627e0

    RAX: 0xffffff8026921800, RBX: 0xffffff801825f000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

    RSP: 0xffffff8012a83b80, RBP: 0xffffff8012a83bc0, RSI: 0x0000000000000002, RDI: 0xffffff8026921c00

    R8: 0x00000000000002a6, R9: 0x0000000000000002, R10: 0x0000000000000000, R11: 0xffffff801e47d2d0

    R12: 0xffffff800bb12f48, R13: 0xffffff800ba29750, R14: 0xffffff8026921c00, R15: 0xffffff802698c000

    RFL: 0x0000000000010282, RIP: 0xffffff7f8d3dc038, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000109c3f000, Error code: 0x0000000000000000, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff807e432c70 : 0xffffff800b32ad21

    0xffffff807e432cf0 : 0xffffff800b416df2

    0xffffff807e432eb0 : 0xffffff800b433ca3

    0xffffff807e432ed0 : 0xffffff7f8d3dc038

    0xffffff8012a83bc0 : 0xffffff7f8d33ba68

    0xffffff8012a83c00 : 0xffffff7f8d34ab95

    0xffffff8012a83c30 : 0xffffff7f8d33c479

    0xffffff8012a83c50 : 0xffffff7f8d3a16a8

    0xffffff8012a83c70 : 0xffffff7f8d33c2dc

    0xffffff8012a83ca0 : 0xffffff7f8d34a6a1

    0xffffff8012a83d00 : 0xffffff800b8b65d1

    0xffffff8012a83d50 : 0xffffff800b8fde02

    0xffffff8012a83dc0 : 0xffffff800b3e17de

    0xffffff8012a83e10 : 0xffffff800b32ef8c

    0xffffff8012a83e40 : 0xffffff800b3139f3

    0xffffff8012a83e90 : 0xffffff800b32429d

    0xffffff8012a83f10 : 0xffffff800b40231a

    0xffffff8012a83fb0 : 0xffffff800b4344c6

          Kernel Extensions in backtrace:

    com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8d320000->0xffffff7f8d38efff

    dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f8bb35000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8c408000

    com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[88C45C9D-E631-3130-99D0-EDCC8 38563FF]@0xffffff7f8d39d000->0xffffff7f8d3fcfff

                dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f8c2e0000

    dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f8bb35000

    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f8c408000

    dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f8d320000

     

    BSD process name corresponding to current thread: plugin-container

     

    Mac OS version:

    14F1713

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Mon Jan 11 18:48:35 PST 2016; root:xnu-2782.50.2~1/RELEASE_X86_64

    Kernel UUID: A503418E-2182-3864-AEA5-79374A30A241

    Kernel slide: 0x000000000b000000

    Kernel text base: 0xffffff800b200000

    __HIB  text base: 0xffffff800b100000

    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)

     

    System uptime in nanoseconds: 1283953404400

    last loaded kext at 84391476208: com.apple.driver.AppleUSBCDC      4.3.3b1 (addr 0xffffff7f8d98e000, size 20480)

    last unloaded kext at 278378170894: com.apple.driver.AppleIntelLpssI2C    2.0.57 (addr 0xffffff7f8d2fd000, size 36864)

    loaded kexts:

    1. com.sophos.kext.sav  9.4.52
    2. com.sophos.nke.swi   9.4.52
    3. com.apple.driver.AudioAUUC           1.70
    4. com.apple.iokit.IOBluetoothSerialManager            4.3.6f3
    5. com.apple.driver.AGPM        110.19.6
    6. com.apple.driver.ApplePlatformEnabler    2.2.0d4
    7. com.apple.driver.X86PlatformShim            1.0.0
    8. com.apple.filesystems.autofs            3.0
    9. com.apple.driver.AppleHDA 272.18.3
    10. com.apple.driver.AppleUpstreamUserClient          3.6.1
    11. com.apple.driver.AppleOSXWatchdog        1
    12. com.apple.iokit.IOUserEthernet       1.0.1
    13. com.apple.Dont_Steal_Mac_OS_X      7.0.0
    14. com.apple.driver.AppleHWAccess   1
    15. com.apple.driver.AppleIntelHD5000Graphics       10.0.6
    16. com.apple.driver.AppleLPC  1.7.3
    17. com.apple.driver.AppleHV    1
    18. com.apple.driver.AppleThunderboltIP       2.0.2
    19. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.3.6f3
    20. com.apple.driver.AppleSMCLMU     2.0.7d0
    21. com.apple.driver.AppleIntelSlowAdaptiveClocking           4.0.0
    22. com.apple.driver.AppleIntelFramebufferAzul       10.0.6
    23. com.apple.driver.AppleCameraInterface    5.36.0
    24. com.apple.driver.AppleBacklight     170.7.4
    25. com.apple.driver.AppleMCCSControl          1.2.12
    26. com.apple.driver.AppleUSBCardReader     3.5.5
    27. com.apple.driver.AppleUSBHub      705.4.2
    28. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    29. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0
    30. com.apple.BootCache            36
    31. com.apple.driver.AppleTopCaseHIDEventDriver  67
    32. com.apple.driver.XsanFilter 404
    33. com.apple.iokit.IOAHCIBlockStorage           2.7.1
    34. com.apple.driver.AppleAHCIPort     3.1.2
    35. com.apple.driver.AirPort.Brcm4360           930.37.3
    36. com.apple.driver.AppleUSBXHCI     710.4.11
    37. com.apple.driver.AppleSmartBatteryManager      161.0.0
    38. com.apple.driver.AppleRTC  2.0
    39. com.apple.driver.AppleACPIButtons           3.1
    40. com.apple.driver.AppleHPET           1.8
    41. com.apple.driver.AppleSMBIOS       2.1
    42. com.apple.driver.AppleACPIEC        3.1
    43. com.apple.driver.AppleAPIC            1.7
    44. com.apple.nke.applicationfirewall   161
    45. com.apple.security.quarantine        3
    46. com.apple.security.TMSafetyNet     8
    47. com.apple.driver.AppleBluetoothHIDKeyboard    176.2
    48. com.apple.driver.IOBluetoothHIDDriver    4.3.6f3
    49. com.apple.kext.triggers         1.0
    50. com.apple.driver.DspFuncLib          272.18.3
    51. com.apple.kext.OSvKernDSPLib      1.15
    52. com.apple.iokit.IOSurface     97.4
    53. com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.3.6f3
    54. com.apple.iokit.IOBluetoothFamily  4.3.6f3
    55. com.apple.driver.AppleHDAController        272.18.3
    56. com.apple.iokit.IOHDAFamily           272.18.3
    57. com.apple.iokit.IOAudioFamily         203.3
    58. com.apple.vecLib.kext           1.2.0
    59. com.apple.iokit.IOUSBUserClient     705.4.0
    60. com.apple.iokit.IOSerialFamily         11
    61. com.apple.driver.X86PlatformPlugin          1.0.0
    62. com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    63. com.apple.iokit.IOSlowAdaptiveClockingFamily     1.0.0
    64. com.apple.AppleGraphicsDeviceControl     3.10.25
    65. com.apple.iokit.IOAcceleratorFamily2         156.16
    66. com.apple.driver.AppleBacklightExpert     1.1.0
    67. com.apple.driver.AppleSMC 3.1.9
    68. com.apple.iokit.IONDRVSupport      2.4.1
    69. com.apple.driver.AppleSMBusController    1.0.13d1
    70. com.apple.iokit.IOGraphicsFamily    2.4.1
    71. com.apple.iokit.IOUSBHIDDriver     705.4.0
    72. com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.5
    73. com.apple.iokit.IOUSBMassStorageClass     3.7.2
    74. com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.5
    75. com.apple.driver.AppleUSBMergeNub       705.4.0
    76. com.apple.driver.AppleUSBComposite        705.4.9
    77. com.apple.driver.CoreStorage          471.30.1
    78. com.apple.driver.AppleHIDKeyboard         176.2
    79. com.apple.driver.AppleHSSPIHIDDriver     41.3
    80. com.apple.driver.AppleMultitouchDriver   264.6
    81. com.apple.iokit.IOAHCIFamily          2.7.5
    82. com.apple.driver.AppleThunderboltDPInAdapter            4.0.6
    83. com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
    84. com.apple.driver.AppleThunderboltPCIDownAdapter     2.0.2
    85. com.apple.driver.AppleThunderboltNHI    3.1.7
    86. com.apple.iokit.IOThunderboltFamily         4.2.2
    87. com.apple.iokit.IO80211Family       730.60
    88. com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    89. com.apple.iokit.IONetworkingFamily           3.2
    90. com.apple.driver.AppleHSSPISupport        41.3
    91. com.apple.driver.AppleIntelLpssSpiController      2.0.57
    92. com.apple.driver.AppleIntelLpssDmac       2.0.57
    93. com.apple.driver.AppleIntelLpssGspi          2.0.57
    94. com.apple.iokit.IOUSBFamily            720.4.4
    95. com.apple.driver.AppleEFINVRAM  2.0
    96. com.apple.driver.AppleEFIRuntime            2.0
    97. com.apple.iokit.IOHIDFamily            2.0.0
    98. com.apple.iokit.IOSMBusFamily       1.1
    99. com.apple.security.sandbox 300.0
    100. com.apple.kext.AppleMatch 1.0.0d1
    101. com.apple.driver.AppleKeyStore     2
    102. com.apple.driver.AppleMobileFileIntegrity            1.0.5
    103. com.apple.driver.AppleCredentialManager           1.0
    104. com.apple.driver.DiskImages           398
    105. com.apple.iokit.IOStorageFamily      2.0
    106. com.apple.iokit.IOReportFamily       31
    107. com.apple.driver.AppleFDEKeyStore          28.30
    108. com.apple.driver.AppleACPIPlatform         3.1
    109. com.apple.iokit.IOPCIFamily 2.9
    110. com.apple.iokit.IOACPIFamily          1.4
    111. com.apple.kec.corecrypto     1.0
    112. com.apple.kec.Libm   1
    113. com.apple.kec.pthread          1

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

    USB Device: Internal Memory Card Reader

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Microsoft® Nano Transceiver v2.0

    Serial ATA Device: APPLE SSD SD0256F, 251 GB

    Model: MacBookAir6,2, BootROM MBA61.0099.B20, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f15

    Network Service: Wi-Fi, AirPort, en0

    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

  • by draustus,

    draustus draustus Apr 6, 2016 5:31 AM in response to draustus
    Level 1 (4 points)
    Notebooks
    Apr 6, 2016 5:31 AM in response to draustus

    Can anyone tell me what this panic report says? Thank you!

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Apr 7, 2016 4:30 AM in response to draustus
    Level 10 (208,000 points)
    Applications
    Apr 7, 2016 4:30 AM in response to draustus

    A

    Please remove the Sophos product by following the instructions on this page, and also this one, if applicable. If you have a different version, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

    B

    That kind of panic may be caused by a bug in OS X. I suggest that you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

    Before upgrading, please check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

    Incompatible third-party software causes almost all problems with OS X upgrades.

    Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

    If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.