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All replies
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Helpful answers
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Aug 20, 2015 3:44 AM in response to hj_inthemixby Carolyn Samit,Press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple Logo.
Then try charging.
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Aug 20, 2015 3:51 AM in response to hj_inthemixby Jonathan UK,Are you using the genuine Apple Magnetic Charging Cable and - when using mains power - a genuine Apple USB Power Adapter?
Both the iPhone and iPad chargers (5W and 12W) are also compatible with the cable.
If you need to buy additional power accessories, you can get them online from the Apple Store:
http://www.apple.com/uk/shop/watch/watch-accessories/power-cables
If you are using genuine accessories, have tried a Force Restart (press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple logo), but are still having problems, then contact Apple Support. However, be aware that the warranty terms specify that cover may be restricted to the country of original purchase.
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Aug 20, 2015 4:13 AM in response to hj_inthemixby Jonathan UK,Check also that you have definitely removed all plastic wrapping from the head of the charger cable (check closely).
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Sep 3, 2015 12:15 PM in response to hj_inthemixby Roger Mundell,I have been going through this issue for nearly three weeks. after extensive online support time with apple they decided it was the charger and sent me a new one. I was certain it couldnt be that, because we have at least six of those apple chargers in the house from various iphones, ipad minis, etc. and I had tried them all, using the same induction charger cable that came with the phone. So i thought it more likely to be the cable, but all they sent was the charger/transformer. I tried it anyway, and amazingly it worked and the phone started to charge.
I thought the problem was solved but that night when i plugged back in to charge again, I got the same error, (see picture):
I tried hard and soft resets, unpairing and re-pairing, different transformers, etc, but no way would it charge. So the next day I called apple again. we went through an hour or so of trying everything and eventually the rep decided to send me a replacement watch. (they put a $400 charge on your credit card till you send the original one back, and charge you $117 for shipping and handling that you don't get back, even after buying Applecare plus).
In the meantime, still convinced it is the cable, not the charger, (which the apple rep says is unlikely), I discovered I could order a replacement cable online directly from Best Buy, which I did. The cable arrived today, (replacement watch hasnt arrived yet). Guess what! it is charging just fine (so far.)
So i am pretty sure it is a fault with some of the induction cables. When I get the new watch I will test it with both the old and the new cables to get an absolute determination of whether it is the watch or the cable. Either way the message is clearly a bug, since the "accessory" in question is original Apple equipment, and so if it is failing there should be a different message.
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Mar 18, 2016 4:28 AM in response to DesignThinkingby Jonathan UK,Hi
It may help to restart your Apple Watch: press and hold the side button until you see the Power Off slider; drag the slider to turn off; then press and hold the side button until you see the Apple logo.
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Apr 5, 2016 4:11 AM in response to DesignThinkingby PaulSue,Just started happening to me as well. Downloading latest update to see if that changes things. Anyone got any other ideas?
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Apr 5, 2016 4:44 AM in response to PaulSueby Jonathan UK,If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your power accessories and/or watch checked under warranty:
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Apr 5, 2016 4:56 AM in response to Jonathan UKby PaulSue,Hi Jonathan, it cannot be a peripheral, it must be the watch as when it happens it is when I lift my wrist to look at a message/time etc. Only happened twice in the last 2 weeks
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Apr 5, 2016 4:59 AM in response to PaulSueby Jonathan UK,Apple Support will advise which items should be checked.
